In this episode of The Recruitment Edge with Ez Khan, we dive into the BD habits that define top performers. After training over 3,000 recruiters, I share what truly separates the consistent billers from the rest: structure, KPIs, and the power of the phone. Learn how to remove the fear from BD, take control of your pipeline, and master the daily actions that drive long-term success.

What if you could save over 10 hours every week without hiring anyone new? In this episode, Ez Khan reveals how recruiters and agency leaders can use AI to streamline proposals, automate follow-ups, and reduce admin time — all while improving quality and speed. You’ll hear real use cases from Hume Scope’s own operations, plus simple steps you can take to start today. Timestamps: 00:00 – Introduction 02:15 – The confusion around AI in recruitment 04:30 – How to automate client meeting...

Recruiters everywhere are asking the same question: Is AI going to replace us? Ez shares what he’s seeing across agency teams in Australia, what AI tools are genuinely saving time, and which parts of recruitment can never be replaced by tech. From interview note automation to smarter BD workflows, this episode will help you separate reality from fear and turn AI into your biggest advantage. If you found this valuable, subscribe and follow The Recruitment Edge with Ez Khan on Spotify o...

In this episode of The Recruitment Edge with Ez Khan, we’re diving into one of the biggest challenges recruiters face right now: getting in front of clients. The data doesn’t lie. The average recruiter in Australia meets with fewer than 15 clients a year. That’s not enough to build momentum, relationships, or consistent billings. I unpack why client meetings are declining, how that’s impacting recruiter performance, and what to do about it. You’ll learn: - Why fewer client meetings = weaker ...

Struggling to get clients to answer your calls? You’re not alone. In this episode of The Recruitment Edge with Ez Khan, I unpack why recruiters are finding BD calls harder than ever and why the phone is still your most powerful business development tool in 2025. Discover: - Why clients aren’t answering (and what to do about it) - The 4-step structure for effective BD activity - How to overcome BD fear and build momentum - Why volume is the secret to consistency and confidence If y...

In this episode of Roles & Lol$, Ez and Lucy are ready to wrap up for 2024, but that doesn’t mean slow down! No no No, we have a lot to do to prepare for 2025! With the end of 2024 in sight, many recruiters have taken their foot off the gas, but they explain why November and December are critical months for laying the groundwork for success in January and the duration of 2025. The discussion focuses on two key scenarios: entering the new year with a plan versus scrambling to catch up. Th...

In this episode, Ez and Lucy delve into the often overlooked but crucial topic of tracking ratios in recruitment. They explore why focusing on the quality of ratios can be more effective than simply increasing activity levels. Join them as they break down five key success metrics: candidate calls to internal interviews, internal interviews to CV submissions, CV submissions to client interviews, client interviews to placements, and business development calls to client meetings. Ez shares in...

How much time do you really spend preparing a candidate for an interview? In this episode, we dive deep into a commonly rushed part of the recruitment process—interview prep! Working on a recruitment desk, KPIs often focus on other areas, leaving this crucial step undervalued. Truth is….all your hard work can go down the drain if you don't give interview prep the attention it deserves. Ez and Lucy label interview prep as one of the most important parts of the process! &nbs...

Wondering who is behind Hume Scope? What makes us tick? What our backgrounds are? In this poddy ep, Lucy and Ez bare all and share who they are ;-) Hope you enjoy! 🎧 www.humescope.com.au

Wondering how to wrap up the year strong and hit the ground running in the new one? This week, Ez & Lucy are spilling the tea on all things year-end strategy. 💥 In this episode, they chat through: - How to lock in those final offers and avoid end-of-year panic. 🎯 - Why offer timelines are a non-negotiable for the Dec QTR. ⏳ - Insider tips on getting clients & candidates aligned on start dates. 🚀 - How to dodge those dreaded no-shows in January (because no one wants to deal with that...

What should you be doing in a fluctuating market? What activity is ‘good activity’ that will get you short & long term results? How do you juggle it all? Big questions answered in this week’s poddy. Lucy & Ez share their thoughts on how to adapt strategies, understand client needs, and the importance of being consistent with high-impact activities like targeted calls and meetings. Hope you enjoy!

In this episode, Ez and Lucy dive into a crucial question that many recruiters face after a couple of years in the industry: Is recruitment really the right path for me? As the market fluctuates and challenges arise, it's natural to wonder if you should stay the course or explore other opportunities. We explore the cyclical nature of the recruitment industry, drawing on an intriguing analogy by Ez—a Japanese plant that remains submerged underwater for four years before growing 20 feet in jus...

In this week's episode, "Lessons from Our Recruitment Leadership Journeys," Lucy and Ez share their experiences as leaders in the recruitment industry. They discuss highs, lows, and lessons learned from various leaders they've encountered. Ez asks Lucy about her worst leader (will she drop names?), and they explore what makes a great leader and the challenges of having too many chefs in the kitchen! They also share a laugh or two about some cringy leadership stories they h...

In this week's episode, "How to do a Cold Call," we explore the art of business development calls. Do Ez and Lucy make cold calls? If so, how do they approach them? Before diving into a role-play session where Ez puts Lucy on the spot, we discuss what constitutes a cold call and the preparation needed beforehand. Get ready for some awkward moments as we jump into our role-play — was it Oscar-worthy? We'd love to hear your thoughts! Throughout the episode, we break down key techn...

In this week's episode, "The Financial Power of a Well-Defined Brand," we jump into a discussion on how to achieve a ROI from your marketing and branding efforts. This practical discussion provides actionable strategies for leveraging your brand to generate revenue. Together Ez and Luce emphasise that brand activity is wasted if it isn't attached to a business development strategy. Ez shares the perfect visual analogy, which Lucy loved (hello, visual learners!). We'll also cover the im...

In this week's episode, "Proactive Steps for Recruiters in a Billing Slump," we tackle the tough times when billings dip and offer actionable advice to get back on track. We know everyone is feeling the pinch right now, so tune in to find out what you should be focusing on when the market changes. We discuss essential activities such as networking, skill development, and market research, what often gets left behind when billings drop and how do we secure visits with our clients if ther...

In this week's episode, "Key Factors in Choosing the Right Recruitment Agency," we explore the critical questions to ask during your interviews with agencies to determine if the environment is right for you. We discuss how the people you surround yourself with can significantly impact your career success and provide tips on identifying supportive and growth-oriented workplaces. Get a sneak peek into Ez's past life as a rec-to-rec and why having this conversation is so important before ...

In this week's episode, "Essential Leadership Tips for Recruitment Managers," Lucy and Ez candidly share their experiences with leadership. Tune in to watch Ez and Luce go back and forth volley style as they discuss their best-kept tips and secrets around leadership lessons they've learned along the way. They'll share some stories from their own leadership journeys and offer valuable tips and insights on what makes a great leader. You'll hear where they see exceptional leadership and where th...

In this week's episode, "Advice for Aspiring Recruitment Agency Owners," Lucy and Ez discuss their personal experiences of starting recruitment agencies. Shout out to our fellow solo operators or aspiring solo operators—this one's for you! Lucy asks Ez about his biggest lessons and unexpected challenges as a solo operator, including a cheeky little humble brag 😉. They share what they wish they had known before starting, the challenges they faced, and the lessons they learned along the ...

In this week's episode, "What Constitutes a High Performer?", Lucy and Ez chat about why recruitment agencies aren't raking in the profits like they used to. They also dive into how the definition of a top performer has changed from the old $100k quarters benchmark. Tune in for a conversation where Lucy and Ez compare what we saw 10 years ago to what we see today. What's changed? What's stayed the same? They also talk about the skills and attributes that make someone a high performer now and ...