This past week was brutal. Sick kids, sick team members, dentist disasters, and Halloween chaos—all while facing one of the biggest investment decisions I've ever made. And after running the numbers, analyzing the opportunity, and being completely honest about our capacity? I said no.

But not "never." Not yet.

In this raw, real episode, I pull back the curtain on why I turned down a game-changing opportunity to significantly grow top-line revenue—even though it looked perfect on paper. From the penny-in-the-cup science experiment to the reality of doubling fulfillment capacity in 3-5 months, I break down what it really means to say "not yet" when you're already running at full capacity.

This isn't about being risk-averse or playing small. It's about being strategic enough to know when your cup is full, and when adding more will make everything spill over.

What you'll learn

• Why saying "not yet" to a great opportunity can be your smartest strategic move
• The penny-in-the-cup analogy: how seasonal handfuls break surface tension
• How to evaluate opportunities based on actual capacity, not just financial projections
• Why humans are the hardest thing to scale in service-based businesses
• The alternative approach: smaller investments in capacity that set you up for phase two
• How to make decisions from clarity, not desperation or FOMO
• Why ROI means nothing without the capacity to deliver

The Reality Check Service-based businesses have a huge human component. You can buy software licenses today, rent space tomorrow, and order equipment next week. But people? Training takes time. Culture takes time. Even skilled hires need to learn your systems, your standards, your way of doing things. Rush that process, and you end up with holes in your game—the kind clients notice.

Try this today

1. Take an honest capacity inventory. Not theoretical capacity—actual capacity when life happens (sick days, school pickups, pumpkin patches).
2. Look at your team. Are they already stretched? Showing burnout signs? How much do they really have in the tank?
3. Audit your systems. Are they documented? Scalable? Or mostly in your head?
4. Ask the timeline question. How fast could you realistically scale while maintaining quality AND sanity?
5. Make your decision from honesty. Not from hustle culture, not from FOMO, but from where you actually are.

Creators & Guests

• Tiffany-Ann Bottcher - Host

#entrepreneurship #servicebusiness #businessgrowth #capacity #scalingsmart #roi #investment #businessstrategy #growthmindset #tiffanyannbottcher #notyet #buildingtowardready

Feeling stuck in “survival season”—busy calendar, thin margins, and constant rework? Host Tiffany-Ann Bottcher and guest Safia Sattaur (business & marketing coach; creator of the REACH50 framework) break down exactly how service businesses exit survival and step into sustainable, profitable growth. We unpack the signals you’re stuck in reaction, then walk through capacity rules, offers and pricing that match the real work, delivery systems that stop rework, and boundaries that protect profit and client experience. 

What you’ll learn
The survival-mode diagnostic: five signals you’re stuck in reaction
Capacity rules and SLAs that protect time, team, and margins
Offer packaging and pricing alignment (and when to kill one-offs)
Delivery systems that scale: SOPs, handoffs, QA checkpoints, service menus
A one-meeting weekly cadence to align pipeline, capacity, and priorities
Boundaries as a profit system—without hurting the client experience
Safia’s REACH50 approach to building an autopilot sales ecosystem

Try this today (Tiffany-Ann’s quick start)
Write your “NO list.” What drains energy, adds no value, or causes friction?
Define your 3 YES priorities. What truly moves the needle?
Rebuild your calendar around these—then hold the line.
Even one intentional NO this week will create space for something that truly matters.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Safia Sattaur - Guest

Links & resources
Path 2 Profit Bookkeeping and Tax
Goal Getter Media
Service Based Business Society Podcast
Safia Sattaur
 

If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure.

#boundaries #servicebusiness #entrepreneurship #operations #systems #pricing #capacityplanning #leadership #growthmindset #productivity #scaleyourbusiness #tiffanyannbottcher #safiasattaur #reach50

Feeling stretched too thin—even when you’re doing “all the right things”? Tiffany-Ann Bottcher pulls back the curtain on the six NOs and three YES rules that shape her week, protect her time, and fuel consistent growth. From declining “quick calls” to eliminating mental clutter, she shares exactly how she filters decisions, builds capacity, and runs her calendar like a true CEO.

You’ll leave with a simple framework to reclaim your schedule, guard your energy, and scale with intention—without burning out or backtracking.

What you’ll learn

• The six strategic NOs that keep Tiffany-Ann focused on high-impact work
• How to create your own “CEO filter” to protect time, team, and priorities
• Why saying NO faster actually accelerates growth (and sanity)
• How to design a week that fuels clarity, not chaos
• The three YES rules that make room for real progress
• How to balance leadership demands with family, team, and profit goals

Try this today (Tiffany-Ann’s quick start)

1. Write your “NO list.” What drains energy, adds no value, or causes friction?
2. Define your 3 YES priorities. What truly moves the needle?
3. Rebuild your calendar around these—then hold the line.

Even one intentional NO this week will create space for something that truly matters.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host

Links & resources

Path 2 Profit Bookkeeping and Tax
Goal Getter Media
Service Based Business Society Podcast

If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with purpose, not pressure.

#boundaries #servicebusiness #entrepreneurship #timemanagement #leadership #growthmindset #productivity #ceofilter #scaleyourbusiness #tiffanyannbottcher

Click here to view the episode transcript.

Feeling stuck even though you’re doing all the right things? Author and “mind architect” Kam Knight explains how unconscious beliefs create money blocks, self-sabotage, and resistance—and how to release them quickly so you can scale your service business with clarity and momentum. You’ll leave with a practical self-talk protocol to take action now and open the valve on growth.

What you’ll learn

• Why “I know what to do, but I’m not doing it” is a wiring problem—not a willpower problem
• How early messages about money form hidden rules that cap your pricing, sales, and capacity
• A two-part self-talk script to become a “do-it-now” person and give yourself permission to receive
• Why insight alone rarely changes behavior—and how to discharge emotional charge so change sticks
• Simple ways to spot (and stop) internal resistance before it kills your momentum

Try this today (Kam’s quick start)

• “I’m a do-it-now person. I easily do things now. I accomplish my goals right away.”
• “I deserve good things. I give myself permission. I’m welcoming good things.”
   Say it out loud—while driving, in the shower, or before bed—to reprogram the unconscious and turn action into habit.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Kam Knight - Guest

Links & resources

• Guest Website & Books: https://kamknight.com/
• Conquer Internal Resistance: https://mindlily.com/
• Heal Your Deepest Wound (trauma/PTSD support): https://ihealthebroken.com/

If this episode helps, subscribe, leave a review, and share it with a service-based founder who’s ready to scale with less friction.

#servicebusiness #mindset #moneyblocks #entrepreneurship #productivity #selftalk #growth #scaleyourbusiness #limitingbeliefs #kamknight

Click here to view the episode transcript.

Sales isn’t manipulation—it’s service. In this episode, Tiffany-Ann Bottcher and sales strategist Christopher Filiipiack dig into what actually drives consistent revenue in service businesses: courageous, human-first conversations, a clear market/message/offer, and a simple, inspectable sales process. They unpack how to overcome fear of rejection, why founders should stay close to sales, and how to reverse-engineer revenue targets into weekly activity that compounds. If you’ve got a solid offer but inconsistent cashflow, this conversation shows how to turn conversations into clients—without feeling pushy.

What you’ll learn

• Why sales is the real gatekeeper of business success
• Authentic selling = courageous conversations + clear strategy (not scripts)
• A practical way to beat rejection fear and keep momentum
• How to reverse-engineer revenue into pipeline math and weekly actions
• What a “sales-ready organization” looks like (market, message, offer, systems, inspection)
• Why CEO-led selling accelerates learning, positioning, and big-ticket deals

Key takeaways

• Sales is an act of service that helps people get where they want to go
• Conversations > complexity: proximity to buyers beats perfect funnels
• Clarity moves cash: set the number, build the causes, inspect the pipeline
• Design for buyers, not fear: remove hoops that serve you (not them)
• Keep leadership close to the market: insights live in calls, not dashboard

Click here to watch a video of this episode.

About Christopher
Christopher Filiipiackis a sales consultant and coach for CEOs who turns founder-led selling into a scalable advantage. With a background in engineering, data analytics, and Fortune 100 consulting, he blends strategy, execution, and mindset to build Sales-Ready Organizations that sell consistently and profitably. Clients have achieved outcomes such as 12x revenue growth, 500% increases in deal flow, and fivefold growth in client acquisition. His core belief: selling is a loving act done for people, not to them—and when paired with clear strategy and disciplined activity, it creates financial, emotional, and lifestyle freedom.

Resources & links

• Christopher’s site & articles: https://www.christopherfilipiak.com/
• Sales Ready Assessment: https://www.christopherfilipiak.com/sro-assessment 

Connect & Subscribe
If this episode helped you rethink sales, follow/subscribe to the Service Based Business Society podcast and share it with a founder who needs a nudge toward courageous, buyer-centric selling.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Christopher Filipiak - Guest

Click here to view the episode transcript.

On this week’s episode of the Service Based Business Society, we’re ripping the bandaid off and mapping the small circle that quietly decides whether you scale or stall. Tiffany-Ann breaks down the six relationships every service-based founder needs: a truth-teller who cuts through the noise, a clean finance stack (bookkeeper → management accounting/CFO → tax strategist), a banker who believes in your vision, the right lawyer at the right time, an insurance pro who matches coverage to real risk, and a mentor plus personal believer to keep you moving when it’s hard. You’ll walk away with a one-page audit to find your gaps, a simple email script to re-engage your banker, and prompts to pressure-test your legal and insurance exposures—so you can make faster, smarter decisions and get to the good part sooner.

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host

• Why a single truth-teller can collapse weeks of indecision—and how to invite unvarnished feedback you’ll actually use.
• The finance stack demystified: bookkeeping vs. management accounting/CFO vs. tax—and when each role pays for itself.
• How to sell your vision to your banker so you get better products, higher limits, and a real human who advocates for you.
• When to stick with a generalist lawyer and when risk demands a specialist (plus a simple triage lens).
• The overlooked value of an insurance pro who maps coverage to your actual exposures (not generic checklists).
• The mentor + personal believer combo: one sharpens your strategy, the other protects your stamina.

The Short List: Your Circle of Scale

1. Truth-Teller — cuts through nice-sounding noise
2. Bookkeeper → Mgmt Accounting/CFO → Tax — three roles, three outcomes
3. Banker — a person, not a 1-800 queue
4. Lawyer — generalist for routine, specialist for risk
5. Insurance Pro — coverage matched to reality
6. Mentor + Personal Believer — tactics + resilience

Apply It This Week

✔️ Name your truth-teller: DM one peer/vendor and ask for “the unvarnished version” on your top decision.
✔️ Map your finance stack: Who owns bookkeeping? Who interprets numbers (CFO/analyst)? Who handles tax strategy? Circle gaps.
✔️ Email your banker: Share a 12-month vision + ask, “What would we need in place to qualify for X?” Book a call.
✔️ Legal triage: List your next 3 initiatives; mark which deserve a specialist review and schedule it.
✔️ Insurance pulse check: Write your top 5 exposures (advice liability, subcontractors, vehicles, in-suite work, data). Book a coverage review.
✔️ Mentor & believer: Identify each by name. If missing, shortlist 3 mentors to approach and choose your personal believer (spouse/friend/coach).

Click here to view the episode transcript.

If AI were a hire, this episode makes the case that it’s the team member everybody needs—from turning screenshots into calendar invites to booking calls via chat and voice, and even “training” your tools like you train a new employee. 

What’s Inside:

• Screenshot → Calendar in one click. James’ “image-to-calendar” GPT converts event screenshots (title, date, time, location) into a Google Calendar URL you can save instantly—no manual entry. 
• “Don’t invite your wife” (…unless you want to). How James cloned his GPT—one version auto-invites his wife, the public one doesn’t. 
• From reminders to real conversations. HighLevel reduced no-shows with timely texts—and now AI can handle the reply to reschedule or confirm, conversationally. 
• AI that books appointments (for real). Why chat and voice bots are already booking, collecting info, and getting people serviced—seeing it live changes everything. 
• Choose systems for the right problem. When a client thought they needed job management, the real fix was pipeline automation in HighLevel first. 
• Train AI like a teammate. Feed merge-field syntax, brand voice, and “how we say things” so outputs paste straight into your stack—just like coaching a new hire. 
• Repurpose like a pro. A video-first workflow: wait for the transcript, then spin out descriptions, social posts, and emails. 
• Mind the AI divide. Why $20/month on AI is the new table stakes—and how staying curious keeps you on the right side of change. 

Click here to watch a video of this episode.

Resources Mentioned:

Google Calendar GPT
The Marketing Show

About the Guest — James Hurst

Host of The Marketing Show, builder of practical HighLevel automations and custom GPTs that business owners actually use. A two-time ClickFunnels Dream Car winner and 2023 HighLevel Affiliate Bronze award recipient, James blends a software-developer background with hands-on marketing ops to ship clean, scalable systems. 

About the Host — Tiffany-Ann Bottcher

Entrepreneur, founder of Bottcher Group, and host of the Service Based Business Society podcast. She blends strategy, systems, and tech to help service businesses scale with sanity.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• James Hurst - Guest

In this episode, Tiffany-Ann Bottcher pulls back the curtain for new and longtime listeners of the Service-Based Business Society podcast. After more than 100 episodes, she reintroduces herself, her journey from scaling a $12M corporate business to building multiple companies under the Bottcher Group umbrella, and the reality of balancing entrepreneurship with a full family life.

Tiffany shares candid insights on why she created this podcast, the evolution of its mission, and how the business landscape—and her own priorities—have shifted through the seasons. From embracing imperfect action (like launching TaxGo mid-season) to navigating the infamous “valley of death” in business growth, she offers an unfiltered look at what it takes to build something meaningful. Whether you’re a first-time listener or a loyal fan, this episode is an invitation to dream bigger, push harder, and build a business that aligns with your life—messy schedules, late-night work sessions, and all.

Takeaways

• Building big businesses requires courage, imperfect action, and resilience.
• Growth brings bigger costs and risks before the rewards catch up.
• Success isn’t about working less—it’s about working smarter and harder when needed.
• Your business should evolve with your life and energy, not the other way around.
• Balancing family, sports schedules, and multiple companies is chaotic—but possible.
• The “valley of death” is a normal part of scaling—push through it.
• Community and strategy matter, but honoring your own limits is essential.
• Passion and vision set the ceiling for what’s possible.
• Done is often better than perfect—real growth happens in action.
• Behind the polished moments, the real story of entrepreneurship is beautifully imperfect.

Creators & Guests

• Tiffany-Ann Bottcher - Host

Resources

Bottcher Group
Path 2 Profit Bookkeeping and Tax
Goal Getter Media
TaxGo
TiffanyAnnBottcher.com

Click here to watch a video of this episode.

Click here to view the episode transcript.

In this episode, Tiffany-Ann Bottcher welcomes listeners to Season Five of the Service-Based Business Society podcast, reflecting on her journey as an entrepreneur and the growth she has experienced. She discusses the challenges of scaling a business, the importance of navigating personal and professional growth, and the chaos that often accompanies timing in business. Tiffany emphasizes the significance of managing people and roles effectively, as well as the need for personal health and well-being amidst the demands of entrepreneurship. The episode concludes with a reminder of the renewed energy that September brings, likening it to a new year for business owners.

Takeaways

• Scaling isn't all highlight reels; it's messy and hard.
• Growth in business can lead to growing apart in relationships.
• It's okay to lose sleep over your business if you care.
• The speed of change in business is unprecedented.
• Navigating chaos is part of the entrepreneurial journey.
• Managing people can be the toughest challenge in business.
• Promoting someone can sometimes lead to their unhappiness.
• Personal health should be a priority for entrepreneurs.
• September feels like a new year for business cycles.
• Embrace the chaos and find ways to manage it.

Creators & Guests

• Tiffany-Ann Bottcher - Host

In the final episode of Season 4, Tiffany-Ann Bottcher dives into the chaotic, unpredictable reality of entrepreneurship. From tax season crunch time to spontaneous brand launches and last-minute decisions on vacation, she shares why chaos isn’t a red flag—it’s often a sign you’re building something that matters.

This episode isn’t about chasing a perfect business—it’s about embracing the messy middle, choosing progress over perfection, and learning to lead through uncertainty. Whether you’re knee-deep in deadlines or juggling too many ideas at once, this is your permission slip to keep going, even when it’s not polished. Because when you’re building something that matters, chaos isn’t the obstacle—it’s part of the process.

Key Insights

• Be Obsessed or Be Average: High achievers don’t wait for perfect conditions—they lean into chaos and make things happen.
• You Can’t System Your Way Out of Chaos: Efficient systems are important, but big goals will always bring new, unpredictable fires.
• Entrepreneurs Live by the Deadline: From last-minute tax documents to game-changing decisions made on vacation—urgency is part of the journey.
• Who You Serve Isn’t Always About Industry: It’s about mindset. Tiffany-Ann chooses to serve people doing big things, regardless of their field.
• Start Before You’re Ready: A new brand was quietly launched this season—not fully, but just enough to plant the seeds for future success.

Entrepreneurial Takeaways

• If you’re doing big things, expect discomfort and chaos—it’s a feature, not a flaw.
• Don’t let perfection stop progress. Launch, iterate, and adapt as needed.
• Know your audience: It’s not about industry—it’s about the people who are ready to grow.
• Urgency is real—entrepreneurs often work best under pressure. Lean into it.
• Lay the groundwork today for the wins you want next year.

As Season 4 comes to a close, Tiffany-Ann leaves listeners with a reminder: chaos is part of the climb, and the path to doing incredible things is rarely linear. Thank you for tuning in all season long—Season 5 is already in the works, and it’s going to be big.

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host

Timestamps:

00:00:00 - Introduction to the Service Based Business Society Podcast
00:00:27 - Season 4 Finale and Entrepreneurial Firefighting
00:01:47 - Embracing the Deadline Mentality in Business
00:02:00 - Life Lessons from Pony Club and Early Leadership
00:03:29 - Real-World Skills: Communication, Organization, and Growth
00:04:48 - Becoming Last-Minute Out of Necessity
00:05:40 - Identifying and Evaluating Business Priorities
00:06:42 - Be Obsessed or Be Average: Striving for Excellence
00:07:36 - Entrepreneurial Drive and the Nature of Big Missions
00:08:53 - Business is Balance: Crisis Management Within Reason
00:09:44 - Chaos is Inevitable When Doing Big Things
00:11:01 - Unpredictable Events and the Role of External Factors
00:12:33 - Planning a Disney Trip Amidst Tax Season Chaos
00:13:49 - Serving Entrepreneurial Clients Who Thrive on Pressure
00:15:11 - Why Niching Down Isn’t Always Necessary
00:17:19 - Soft Launch of a New Tax Brand
00:19:44 - Strategic Steps for Long-Term Brand Growth
00:22:30 - Systems Can’t Eliminate Chaos—But They Can Optimize
00:23:42 - Accepting and Thriving in Entrepreneurial Chaos
00:24:25 - Season 4 Wrap-Up and What’s Next for the Podcast

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher sits down with Beau Eckstein, a business lending expert with over 27 years of experience, to break down how entrepreneurs can use debt strategically to grow their businesses. Many business owners fear debt, but when leveraged correctly, it can be the key to scaling faster, acquiring competitors, and unlocking new financial opportunities. Beau specializes in SBA financing and business acquisitions, helping entrepreneurs transition from corporate jobs to successful business ownership.

Key Insights

• Debt Can Be Good When Used Strategically: Borrowing isn’t a bad thing when it’s used to generate returns, expand operations, or acquire assets.
• SBA Loans Offer High Leverage: With SBA financing, entrepreneurs can buy a million-dollar business with as little as 10% down—and sometimes even less with seller financing.
• Buying a Competitor Can Be a Smart Growth Move: Instead of struggling to hire top talent, acquiring a competitor can help business owners gain an established team, customer base, and market presence.
• Understand Your Business Credit: Too many entrepreneurs rely on personal credit cards, damaging their personal credit scores. Setting up business credit correctly can open doors to better financing options.
• Know Your Numbers and Keep Good Books: Business owners who manipulate their financials to minimize taxes can struggle to secure loans or sell their businesses at a fair price. Transparency and good record-keeping matter.
• Wealth Is Built Through Strategy: Successful entrepreneurs don’t just work hard—they work smart. Leveraging debt, tax strategies, and financing options can help businesses grow faster and create lasting wealth.
• Get Funding Before You Need It: The best time to secure financing is when your business is doing well, not when you're desperate for cash. Planning ahead ensures you can seize opportunities when they arise.

About the Host

Tiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.

Connect with Tiffany-Ann:
YouTube
TikTok
Website

About the Guest
​Beau Eckstein is a seasoned SBA loan advisor and business ownership coach with over 25 years of experience in commercial finance and business consulting. As a licensed California real estate broker, he specializes in SBA financing, franchise discovery, and expense reduction strategies, guiding entrepreneurs and business owners through the complexities of securing funding and optimizing operations.

Website: Beau Eckstein
Linked In: Beau Eckstein
Youtube: Beau Eckstein, Business Ownership Coach

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Beau Eckstein - Guest

00:00:27 - Leveraging Financing for Business Growth

00:00:56 - SBA Loans and Strategic Financial Decisions

00:02:26 - Bo's Journey into SBA Financing

00:03:29 - Overcoming the Fear of Debt

00:04:24 - Using SBA Loans for Business Acquisition

00:05:42 - Structuring Deals and Due Diligence

00:07:06 - SBA Financing for Business Expansion

00:08:10 - Alternative Financing Options

00:08:41 - Building Business Credit

00:09:54 - Buying Out Competitors

00:11:29 - Growing Quickly vs Growing Too Quick

00:12:26 - Partial Buyouts

00:13:25 - Adding Additional Businesses

00:15:52 - The Tax Code

00:17:36 - The Triangle Method

00:18:11 - The Importance of Books

00:20:34 - Paying for a Knowledgeable Person

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher sits down with Vance Morris, a former Disney leader turned customer experience expert, to uncover the secrets behind Disney’s legendary service. With experience leading teams at one of the world’s most customer-centric companies, Vance now helps businesses of all sizes "Disney-fy" their customer experience, stand out in a commoditized market, and charge premium prices by delivering world-class service.

Episode Summary

What makes Disney’s customer experience so unforgettable? More importantly, how can small businesses apply those same principles to create magic for their customers? Tiffany-Ann and Vance dive deep into the power of systems, processes, and culture in delivering exceptional service. From turning mundane business interactions into memorable moments to ensuring every team member upholds service excellence, this episode is packed with actionable strategies for business owners ready to take their customer experience to the next level.

Key Insights

• Customer Experience is a Differentiator: In a world where businesses offer similar products and services, the customer experience is what sets you apart.
• Creating Experiences from the Mundane: Every business has routine tasks—the magic happens when you elevate those into unforgettable moments for your customers.
• Systems Create Freedom: Disney thrives on simple, repeatable systems. Implementing clear processes in your business ensures consistency, efficiency, and scalability.
• Own the Customer's Problem: Employees should follow through on customer issues until resolution, ensuring a seamless experience.
• Speed Matters in Service Recovery: When things go wrong, the longer a resolution takes, the more expensive and damaging the issue becomes.
• Hiring for Attitude Over Skills: Skills can be taught, but a genuine desire to serve customers is what creates a memorable experience.
• Small Gestures Have Big Impact: Something as simple as a small unexpected gift can trigger reciprocity and increased sales.
• Answering the Phone Live is a Game-Changer: The simplest way to immediately improve your customer experience? Pick up the phone—a lost call is a lost sale.

About the Host

Tiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.

Connect with Tiffany-Ann:
YouTube
TikTok
Website

About the Guest
Vance Morris is a customer experience expert and former Disney leader who helps businesses create world-class service strategies. As the founder of Deliver Service Now, he teaches entrepreneurs how to elevate customer experience, implement effective systems, and stand out in a crowded market. With years of hands-on experience, Vance proves that exceptional service isn’t just for big brands—it’s a game-changer for businesses of all sizes.

Website: Deliver Service Now
Linked In: Vance Morris
Youtube: Vance Morris

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Vance Morris - Guest

00:00:00 - Introduction to Scaling Service Based Business

00:00:26 - Disney's Customer Experience Secrets

00:02:25 - Importance of Customer Experience

00:03:13 - Creating Unique Experiences and Premium Pricing

00:04:57 - Examples of Well-Done Customer Experience

00:05:38 - Congruency in Business

00:06:56 - Turning Accidents into Memorable Experiences

00:09:03 - Reacting to Mistakes

00:11:20 - Hiring the Right People

00:12:22 - The Importance of Attitude

00:14:52 - The Ride-Along Interview Process

00:17:25 - Protecting Company Culture

00:19:54 - Managing to the Contract

00:22:09 - Emerging as Leaders in Your Organization

00:24:10 - Disney Runs on Systems and Processes

00:26:17 - Implementing Systems

00:29:49 - Owning the Problem Until It's Fixed

00:34:54 - Disneyifying: Creating Experiences Out of the Mundane

00:38:17 - Answering the Telephone Live

00:46:23 - Being the Face of Your Business

00:47:53 - Tangible Tip: You Won't Profit Unless You Implement

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this special 100th episode, Tiffany-Ann Bottcher reflects on her journey as a service-based business owner, sharing insights gained since leaving her corporate role four years ago. With experience scaling businesses to seven figures per month and a passion for marketing, finance, and automation, Tiffany-Ann offers a candid look at the highs and lows of entrepreneurship.

Episode Summary

This milestone episode delves into the top five highs and lows of Tiffany-Ann’s business journey. Through a vulnerable and honest account, she shares the challenges and triumphs encountered while building a successful service-based business. From landing the first client to navigating business mistakes, burnout, and reputation management, this episode highlights the real and raw experiences of entrepreneurship.

Key Insights

• Progress Over Perfection: The importance of getting your ideas out there, even if they aren't perfect. Success comes from iteration and improvement.
• Validating Your Business: Closing the first client is a pivotal moment that sets the stage for future growth and solidifies your business’s legitimacy.
• Sustainability Over Burnout: The dangers of overworking and why creating a business model that supports long-term sustainability is critical.
• Alignment Matters: Misalignment with clients, vendors, or team members can lead to significant lows. Addressing these issues head-on prevents long-term challenges.
• Embracing Visibility: The value of brand exposure and showing up in the online space, even when it feels uncomfortable. Visibility fuels business growth.

Entrepreneurial Takeaways

• Focus on progress, not perfection—launch and refine as you go.
• Recognize that landing your first client is a game-changer.
• Build a business model that supports both success and personal well-being.
• Be proactive in addressing misalignment before it creates bigger challenges.
• Step into visibility with confidence—growth comes from showing up consistently.

Join Tiffany-Ann in celebrating 100 episodes of the Service Based Business Society Podcast, as she shares an honest reflection of the entrepreneurial journey and what it truly takes to build a thriving business.

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host

00:00:00 - Introduction to the Service Based Business Society podcast

00:00:25 - Celebrating the 100th Episode and Business Journey

00:01:56 - Gratitude for Connections and the Podcast Journey

00:03:25 - The Significance of 100 Episodes

00:04:34 - Top Five Highs and Lows in Business

00:05:08 - High #1: Reaching 100 Podcast Episodes

00:06:47 - Low #1: Making a Big Mistake

00:10:24 - High #2: Closing the Very First Client

00:12:41 - The Importance of Work Ethic

00:15:51 - Low #2: Overworking and Its Consequences

00:19:08 - High #3: Crossing the $100,000 Mark in Sales

00:21:43 - Low #3: Dealing with Online Reputation Damage

00:26:52 - High #4: Being Visible and Sharing Business Journey

00:32:13 - Low #4: Balancing Business and Family

00:34:10 - High #5: Full Circle Moment - Working with Previous Company

00:36:38 - Low #5: Handling Misalignment

00:40:06 - Reflections on the Highs and Lows

00:41:24 - Encouragement and Gratitude

00:42:04 - Podcast outro

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher sits down with Jim Carlough, a leadership expert with over 30 years of experience in healthcare and technology. Jim has held C-suite positions, led high-performing teams, and played a key role in major mergers and acquisitions. As the author of The Six Pillars of Effective Leadership: A Roadmap to Success, Jim brings a unique perspective on resilience, intentional leadership, and navigating the challenges of stepping into a leadership role as a business owner.

Episode Summary

This episode delves into what it truly takes to transition from a business owner to an effective leader. Tiffany-Ann and Jim discuss the challenges entrepreneurs face when stepping into leadership, the strategies to maintain alignment with their original vision, and how to lead with integrity, empathy, and confidence.

Key Insights

• Leadership is Learned: Great leaders aren’t born—they develop their skills through mentorship, experience, and continuous learning.
• Engagement Over Charisma: Effective leadership is about being present and engaged with your team, not just having a bold vision.
• The Shift from Team Member to Leader: Moving into a leadership role requires adjusting relationships, responsibilities, and expectations.
• Empathy in Leadership: Understanding your employees' needs and aspirations fosters a positive and productive work environment.
• Integrity is Non-Negotiable: Building and maintaining trust within your team requires a strong commitment to ethical leadership.
• The Role of Mentorship: Surrounding yourself with mentors and continuously learning is essential for long-term success in leadership.
• Balancing Hustle and Humanity: Supporting employees’ personal lives while driving business growth leads to higher satisfaction and better results.

Leadership Takeaways for Business Owners

• Seek mentorship and leadership training to refine your approach.
• Actively listen and engage with your team to foster trust and alignment.
• Set clear expectations while remaining adaptable to changes in your business.
• Lead with empathy—acknowledge your team’s challenges and support their growth.
• Prioritize integrity in decision-making to build a strong, lasting company culture.

About the Host

Tiffany-Ann Bottcher, a seasoned business strategist, podcast host, and agency founder, blends expertise in business strategy, marketing, and automation with a focus on building meaningful connections. Her mission is to help entrepreneurs scale their businesses without sacrificing their sanity.

Connect with Tiffany-Ann:
YouTube
TikTok
Website

About the Guest

Jim Carlough is a leadership expert, author, and business strategist with over 30 years of experience in healthcare and technology. He has led high-performing teams, managed major mergers, and helped businesses navigate leadership challenges. As the author of The Six Pillars of Effective Leadership, Jim is passionate about helping business owners develop the skills they need to lead with confidence and integrity.

Website: Jim Carlough
Linked In: Jim Carlough

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Jim Carlough - Guest

Timestamps:
00:00:00 - Introduction to Scaling Service Based Business
00:00:27 - The Accidental Leader: Growing into Leadership
00:00:50 - Jim Carlough's Leadership Experience
00:01:46 - The Importance of Leadership in Business
00:02:04 - Leadership is a Learned Skill
00:03:53 - Leading in Your Own Style
00:04:04 - Jim's First Leadership Opportunity
00:05:09 - Leadership is a Never-Ending Learning Process
00:06:13 - Transition Challenges: From Friend to Manager
00:08:19 - Reflect on Leadership Growth
00:10:18 - Navigating Growth and Mistakes in Business
00:10:37 - The Importance of Empathy in Leadership
00:11:33 - Giving Employees a Sense of Purpose
00:14:24 - Cover Your Employees' Backs
00:16:41 - Underestimating Leadership Skills
00:18:40 - Understanding Employees' Personal Goals
00:20:49 - The Shift in Employee Expectations
00:24:55 - The Value of Mentorship
00:27:35 - The Six Pillars of Effective Leadership
00:29:23 - The Importance of Integrity
00:35:38 - Jim's Advice: Don't Be Afraid of Being a Leader

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher challenges you to break through the self-imposed glass ceiling that limits your business growth. Are you making decisions based on your current circumstances rather than your future vision? Are you hesitating to invest in what truly matters while spending on things that don’t contribute to long-term success? It’s time to think bigger, act with confidence, and scale with strategy.

Key Takeaways:

Your Vision = Your Ceiling: If you think small, your business will stay small. Break out of survival mode and start planning for five years from now.
Decisions from the Future CEO Mindset: Investing in tech, hiring before you're overwhelmed, and optimizing processes early are essential strategies for scaling.
Avoiding Cash Flow Missteps: Too many business owners mismanage cash flow by spending on non-growth assets instead of systems and strategies that create scalability.
Smart Investments vs. Shiny Objects: Learn why that luxury car or discretionary business travel might be holding your business back—and where you should focus resources instead.
Marketing & Strategy = Growth: Posting twice a week on social media isn’t a strategy. Tiffany-Ann shares the difference between small businesses that stay small and those that scale to seven and eight figures.
Embracing the CEO Role: You can delegate almost everything—except the vision. No one else will push your business forward if you don’t.

Ask Yourself:

• Where do you want your business to be in five years?
• Are you making decisions from your future self’s perspective?
• What would the most successful business owner you know do in your position?

It’s time to smash your current glass ceiling and go all in on your vision. 

Creators & Guests

• Tiffany-Ann Bottcher - Host

🎧 Catch past episodes—check out our library for more insight-packed episodes.

💬 Love this episode? Leave a review and let us know how you’re smashing YOUR ceiling!

This episode is packed with practical insights and a challenge to think bigger—can’t wait to hear how you take action! 

In this episode, Tiffany-Ann Bottcher, entrepreneur, business strategist, and host of the Service Based Business Society podcast, dives into the deeper reasons behind entrepreneurship. Reflecting on her own journey from corporate to business ownership, she explores the motivations that drive service-based business owners to take the leap and build something on their own terms.

This episode unpacks the introspective and practical aspects of running a business, the pursuit of work-life balance, and the flexibility that comes with entrepreneurship—while also acknowledging the challenges. Tiffany-Ann shares insights on how personal aspirations shape business decisions and the importance of defining success beyond revenue goals.

Key Insights

• Reflect on your initial motivations for starting your business, which often go beyond financial goals.
• Prioritize work-life balance to ensure personal commitments are met while managing a business.
• Understand the paradox of freedom in entrepreneurship, which comes with the responsibility of being constantly available.
• Embrace the flexibility of entrepreneurship to shape your work around your life.
• Take actionable steps to create a fulfilling life that aligns with your personal values and aspirations.

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host

00:00:00 – Introduction to the Service Based Business Society podcast

00:00:27 – The inspiration behind this episode: remembering why you started

00:01:02 – Leaving corporate: a big, scary step toward entrepreneurship

00:01:47 – Defining success: what does it really mean to you?

00:02:16 – The freedom of business ownership vs. the reality of hard work

00:03:19 – Late-night work: the flexibility and challenges of being a business owner

00:04:13 – The illusion of entrepreneurial freedom: working on your own terms

00:05:36 – Balancing business growth with personal priorities

00:06:42 – The myth of not working on Fridays: how work truly integrates into life

00:07:39 – Finding balance: working while waiting at kids' activities

00:08:43 – The deeper why behind starting a business

00:09:56 – Comparing your journey to others: the danger of social media highlight reels

00:10:48 – The evolution of leadership and vision in entrepreneurship

00:12:28 – Thinking bigger: breaking past six- and seven-figure business ceilings

00:14:05 – The financial leap: transitioning from corporate income to entrepreneurship

00:15:22 – Overcoming self-doubt and embracing the learning curve

00:16:49 – The certainty of a paycheck vs. the uncertainty of business ownership

00:18:09 – The emotional highs and lows of entrepreneurship

00:19:06 – The importance of defining success beyond financial goals

00:19:54 – Invitation to connect and share your business journey

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher, seasoned entrepreneur, business strategist, and host of the Service Based Business Society Podcast, shares her expertise in helping service-based businesses overcome income unpredictability. With a focus on developing effective marketing strategies and implementing recurring revenue models, Tiffany-Ann has helped countless business owners create steady, predictable revenue streams.

This episode explores the feast and famine cycle that service-based entrepreneurs often experience and provides actionable strategies for achieving consistent lead generation and client engagement, even amidst economic uncertainty.

Key Discussion Points

• Understanding the Feast and Famine Cycle. Many service-based businesses face financial stress due to unpredictable income patterns. Tiffany-Ann breaks down the common causes and solutions.
• Navigating Economic Uncertainty. Learn how to build financial resilience and create predictable revenue streams regardless of market conditions.
• Recurring Revenue Models for Stability. Subscriptions, retainers, and long-term contracts can help smooth income fluctuations. Discover how to integrate these into your business.
• Maintaining a Consistent Marketing Strategy. Successful businesses prioritize lead generation, even during busy periods. Tiffany-Ann shares how to develop a sustainable marketing plan.
• Leveraging Automation for Client Engagement. AI chatbots and other automation tools can help businesses stay connected with clients while reducing manual workload.
• Diversifying Services to Reduce Risk. Expanding service offerings can provide a safety net during slow seasons. Learn how to strategically introduce new revenue streams.
• Focusing on Lead Generation for Business Growth. Tiffany-Ann emphasizes why consistent lead generation is critical for scaling a service-based business.

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Creators & Guests

• Tiffany-Ann Bottcher - Host

00:00:00 - Introduction to the Service Based Business Society Podcast
00:00:25 - Understanding the Feast or Famine Cycle & Unpredictable Income
00:02:57 - Navigating Uncertainty & Balancing Business Operations
00:04:57 - Breaking the Feast or Famine Cycle with Lead Generation
00:07:23 - Challenges of Project-Based & Seasonal Service Businesses
00:10:51 - The Seasonal Nature of Christmas Light Businesses & Early Booking Strategies
00:12:35 - Feast or Famine: The Impact of Seasonal Work
00:13:34 - Building Recurring Revenue Models for Stability
00:16:50 - Utilizing Technology & Automation for Client Engagement
00:18:49 - Transitioning from Uncertainty to Consistent Sales & Income
00:21:23 - Countdown to Financial Independence & Business Reinvestment
00:23:21 - Tax Season Challenges & H&R Block Business Model Analysis
00:25:24 - Adapting to Seasonal Changes & Balancing Inconsistencies
00:27:01 - Adding Recurring Services to Project-Based Businesses
00:28:23 - Client Onboarding Challenges & Managing Expectations
00:29:45 - Business Resilience Amidst Political & Economic Uncertainty
00:31:00 - Optimizing Pricing, Outreach Consistency & Lead Generation Automation
00:32:57 - Opportunities in 2025 & Encouragement to Persist in Business

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode of the Service-Based Business Society Podcast, Tiffany-Ann sits down with Scott Springer, founder of Chelwood Consulting Group, to discuss actionable strategies for business growth. With decades of experience in manufacturing and consulting, Scott shares expert insights into how businesses can optimize their processes, build strong teams, and foster a thriving workplace culture.

This episode delves into the complexities of scaling service-based businesses, with a focus on the pivotal aspects of people leadership, process improvement, and employee engagement that are crucial for sustained growth. Scott provides a unique perspective on the impact of strategic employee engagement and leadership in driving business success.

Key Discussion Points

• Engagement as a Productivity Booster: Scott highlights how engaged employees significantly enhance productivity and positively shape company culture.
• Hiring for Fit and Potential: The discussion emphasizes the importance of hiring employees who align with the company's culture and possess the potential for growth, rather than solely focusing on technical skills.
• The Power of Regular Communication: By maintaining regular meetings, Scott fosters transparency and keeps his teams well-informed, challenging the modern trend of reducing workplace meetings.
• Promoting from Within: Scott discusses how internal promotions foster loyalty and motivate employees, reflecting on his practices at Vital Proteins.
• Employee Satisfaction and Low Turnover: Scott shares insights on how high employee satisfaction contributes to low turnover rates, underscoring the importance of keeping employees engaged and content.
• Actionable Hiring Strategies: The episode wraps up with Scott offering practical advice on investing time in the hiring process to prevent future challenges with employee retention and ensure a harmonious workplace.

About the Host:

Tiffany-Ann is a seasoned business strategist, podcast host, and founder of a thriving bookkeeping agency. Her expertise in business systems, financial strategy, and balanced entrepreneurship helps service-based businesses grow sustainably.

Connect with Tiffany-Ann:

Youtube

Tiktok

Website

About the Guest:

Scott Springer is the founder of Chelwood Consulting Group and an expert in business transformation, particularly within the manufacturing sector. With over three decades of experience, Scott specializes in process optimization, leadership development, and strategic hiring to drive business growth.

Website: Chelwood Consulting Group

Linked In: Scott Springer

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Scott Springer - Guest

Timestamps:
00:00:00 - Introduction to the Service Based Business Society Podcast
00:00:27 - Guest Introduction: Scott Springer from Chelwood Consulting Group
00:01:15 - Scott's Transition from Navy to Manufacturing Expertise
00:03:23 - High Growth Challenges and Consulting Insights
00:06:58 - Vital Proteins' Sale to Nestlé and Organizational Changes
00:08:32 - The Importance of Regular Meetings for Team Dynamics
00:09:59 - Promotions and Employee Development Strategies
00:11:13 - Efficient Meetings and Employee Engagement
00:14:09 - Strategic Communication and Decision-Making
00:17:01 - Cultivating a Supportive Team Culture
00:19:14 - Impact of Hiring Practices on Organizational Culture
00:22:10 - Refining Hiring Processes to Reduce Bias
00:26:31 - Balancing Skills and Cultural Fit in Hiring
00:30:00 - Focusing on Attributes and Personal Growth in Hiring
00:32:23 - Consulting and Process Optimization in Employee Development
00:34:59 - Closing Remarks and Podcast Outro

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this episode, Tiffany-Ann Bottcher, seasoned entrepreneur and host of the Service Based Business Society podcast, takes the mic to share her expertise in managing service-based businesses. With a focus on balance, trust, and strategic decision-making, Tiffany-Ann offers invaluable insights into the challenges and opportunities of entrepreneurship.

This episode explores the delicate balance required in managing a service-based business, delving into key decisions around hiring, delegation, and filtering external advice. Tiffany-Ann emphasizes the importance of trusting your processes while maintaining measurable outcomes and aligning external guidance with personal business goals.

Key Discussion Points

• Hire Trustworthy Individuals Without Naivety. Business owners must strike a balance between trusting their team and staying vigilant about potential risks. Tiffany-Ann shares strategies for thoroughly vetting potential hires and providing them with the tools they need to succeed.
• Master the Art of Delegation. Effective delegation is essential for growth but must be implemented thoughtfully to avoid inefficiencies or delays. Learn how to delegate in a way that supports productivity and streamlines operations.
• Critically Filter External Advice. Not all advice is created equal. Tiffany-Ann discusses the importance of critically evaluating external input to ensure it aligns with your business values and goals.
• Trust and Measure Your Processes. Successful entrepreneurs trust the processes they implement but also establish clear, measurable outcomes to track effectiveness and make data-driven adjustments.
• Set Clear Expectations. Clear expectations are the foundation of effective strategies. Tiffany-Ann offers tips on assessing the success of new initiatives and ensuring they align with long-term business objectives.
• Balance Risk and Access for New Hires. When bringing new talent on board, it’s crucial to balance providing necessary access with mitigating potential risks. Tiffany-Ann shares her approach to onboarding and empowering team members effectively.
• Continuously Align Strategies with Goals. To maintain focus and direction, regularly assess whether your decisions and strategies align with your overarching business goals.

This episode is brought to you by Path 2 Profit Bookkeeping visit https://path2profitbookkeeping.io/

Creators & Guests

• Tiffany-Ann Bottcher - Host

Click here to watch a video of this episode.

Timestamps:

00:00:00 - Introduction to the Service Based Business Society Podcast
00:00:27 - Discussing the Fine Lines of Business
00:01:23 - Balancing Personal Life and Business
00:02:22 - The Importance of Personal Sacrifices in Business
00:05:23 - Trust vs. Naivety in Hiring
00:08:15 - Access and Control in Business Relationships
00:09:56 - Introduction to 1Password for Password Management
00:10:54 - Business Partnerships: Formal vs. Informal Agreements
00:12:25 - Risks of Partnerships and Personal Relationships
00:14:09 - Delegating Tasks vs. Doing It Yourself
00:15:53 - Avoiding Overcomplication in Task Management
00:18:22 - Balancing External Advice and Personal Business Voice
00:20:04 - Trusting the Process vs. Expecting Immediate Results
00:23:07 - Adapting to New Systems and Processes
00:25:31 - Choosing Between Paid Traffic and SEO
00:27:06 - Balancing Trust and Accountability in Delegation
00:28:03 - Conclusion: Finding Your Balance in Business

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.

In this insightful episode, Tiffany-Ann sits down with Corey Porier, a renowned speaker, author, and entrepreneur. Corey shares his personal evolution from an over-committed yes-man to a strategic leader who excels in the art of saying no. His journey underscores the critical importance of setting clear boundaries and creating a personal mission statement to navigate growth effectively.

This episode explores the transformative power of finding one's personal purpose and the strategic benefits of saying no. Corey offers practical advice on positioning oneself as an authority in any field through deliberate personal and professional choices.

Key Discussion Points

• The Strategic Power of Saying No: Discussing how essential it is to maintain focus and manage overwhelm by prioritizing effectively.
• Crafting a Personal Mission Statement: Highlighting the role of a personal mission statement as a cornerstone for decision-making and opportunity assessment.
• Finding True Purpose Through Exploration: The importance of exploring and experimenting with different interests to discover one's true calling is emphasized.
• Prioritizing Based on Values: Illustrating the impact of aligning time and commitments with personal values on growth.
• Actionable Steps for Personal Development: Providing steps such as creating a mission statement, listing passions, and rewarding progress to reinforce positive behaviors and encourage growth.

About The Host: 

Tiffany-Ann is a seasoned business strategist, podcast host, and founder of a thriving bookkeeping agency. Her passion for business systems, financial strategy, and balanced entrepreneurship drives her to share valuable insights that help service-based businesses grow sustainably.

Connect with Tiffany-Ann:

Youtube
Tiktok

Website

About The Guest: 

Corey Poirier is a speaker and author specializing in personal development and leadership. Founder of various initiatives designed to empower leaders, his expertise includes high-performance habits and transformative leadership. Corey’s approach helps individuals enhance both personal and professional growth.

Website: That Speaker Guy

Youtube: Corey Poirier

Instagram: @thatspeakerguy

Click here to watch a video of this episode.

Creators & Guests

• Tiffany-Ann Bottcher - Host
• Corey Poirier - Guest

Timestamps:

00:00:00 - Introduction to the Service Based Business Society Podcast

00:00:26 - Guest Introduction: Corey Porier

00:01:07 - Corey's Journey from Yes to Mastering No

00:03:00 - Expertise and Pitfalls of Overcommitment

00:07:45 - Embracing Authenticity and the Value of Saying "No"

00:09:40 - Real vs. Perceived Authenticity on Social Media

00:11:16 - The Rolex Story and True Self Over Materialism
00:12:39 - Identifying Genuine Influencers and Battling Misinformation
00:15:04 - Blockchain for Authenticity and Integrity
00:17:01 - Benefits of Saying No: Enhanced Focus and Growth
00:18:19 - Importance of Personal Boundaries and Mission Statements
00:20:09 - Challenges and Strategies for Saying No in Business
00:22:33 - Maintaining Relationships While Navigating Tough Decisions
00:24:47 - Business Partnerships and Decision-Making Processes
00:26:37 - Long-Term Business Reflections and Strategic Decisions
00:32:53 - Developing a Personal Mission Statement
00:39:00 - Closing Remarks: Connecting with Corey

Engage with Us: Don't forget to subscribe and leave a review to help more listeners find us! Engage with us on social media to continue the conversation on setting effective business boundaries.