In this episode of the podcast, Irina Cismas, Head of Marketing at Custify, sits down with Bettina Berger, Head of Customer Success at TalentAdore, to discuss her journey in CS and how she keeps her teams aligned, even in a hybrid work environment. What You’ll Learn: ☑️ How to find the right blend for hybrid work ☑️ The importance of a customer success team ☑️ How to prioritize the important tasks ☑️ How to sell the value of customer success internally
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, discussed with Sandra Campo, Head of Customer Success at Froged.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Renata Kashiwaya Pinheiro, the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Josephine Kibibi, Manager of Customer Success at Workpay Africa, shares more about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode we discuss with Jordan Wyner, the Vice President of Customer Success at Softrip. Jordan shares her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, sat down with Mio Mattsson, the Head of Customer Success at AlexisHR.
Mio tells us more about his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode, Anton Lagochniak, Customer Success Manager at SupplyHive discusses his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode of the Mastering CS, Candid Leader Insights podcast, Irina Cismas, Head of Marketing at Custify, sat down with Sara Arecco, the Head of Customer Success at Antavo. Sara talks about her amazing insights about her journey in CS, the challenges she overcame, and the strategies he implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
Here’s a new episode from our podcast - in which Irina Cismas talks to Ellie Yates, the Head of Customer Success at Signable. In this episode, Ellie shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What You’ll Learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this podcast, Irina Cismas welcomes Amy Newbury, Head of Customer Success at Kleene. Amy shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In our new episode, Irina Cismas, Head of Marketing at Custify, sits down with Alexandre Kinapenne, the Head of Customer Success at Nodalview to discuss amazing insights about his journey in CS, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this podcast, Irina Cismas welcomes Victoria Fritz, the Head of Customer Success and Support at SocialHub. She shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- How to make sure your team is aligned - How to keep the team united even if you work remotely - How to maintain a good relationship with sales - Crucial skills for customer success professionals - What to prioritize in customer success - The importance of customer feedback
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this new episode from our podcast, Mastering CS, Irina Cismas, Head of Marketing at Custify, sat down with Violeta Yuste, the Head of Customer Success at Userguest.
In this podcast, Violeta shares her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- How to make sure your team is aligned - How to keep the team united even if you work remotely - How to prove the value of CS internally - The importance of data and KPIs - How to prioritize in customer success - How to incorporate AI in CS
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
We are back with a new episode from our podcast, Mastering CS. In this episode, Irina Cismas, Head of Marketing at Custify, sat down with Bérénice Carrega, Head of Customer Success at rzilient.
Bérénice has an incredible journey, from public policy in France to leading Customer success in Spain. In this podcast, she shares her experience, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- The skills necessary for succeeding in CS - How to overcome CS challenges - How a CS organization is structured - Important KPIs and metrics - Best customer success playbooks
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below:
In this episode, Irina Cismas, Head of Marketing at Custify, sits down with Chethan Kumar, the Head of Customer Success at Augnito.
Chetan had an unbelievable journey, dropping off to school at 13 to support your family into leading major teams. In this podcast, he shares his experience, the challenges he overcame, and the strategies he implemented.
What you’ll learn:
- The most important roles for customer success - Recruitment strategy - Essential KPIs for team alignment - How to prove the value of CS internally
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below: