In this podcast, Irina Cismas welcomes Victoria Fritz, the Head of Customer Success and Support at SocialHub. She shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.
What you’ll learn:
- How to make sure your team is aligned - How to keep the team united even if you work remotely - How to maintain a good relationship with sales - Crucial skills for customer success professionals - What to prioritize in customer success - The importance of customer feedback
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With Custify, you can:
☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress
Want to do great things with your customer success initiative? Keep in touch with us below: