Renata Kashiwaya Pinheiro, the VP of Customer Success at Zaptic, shares her inspiring career journey, from pursuing a degree in biology to becoming a customer success leader in the tech world, offering valuable insights into how she navigated these transitions and evolved her approach to building and leading successful CS teams.

What you’ll learn:

• How to transition into customer success from different industries and roles
• Strategies to position customer success as a key function early in startups
• Balancing sales, product development, and customer success for optimal growth
• The role of technology in scaling customer success teams effectively
• How to handle customer requests and set expectations through transparent communication

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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