Ep 21 | Amy Newbury

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Mastering CS: Candid Leader Insights

Custify | Customer Success

35 episodes

1 day ago

Welcome to Mastering CS – Candid Leader Insights, where I, Irina Cismas, Head of Marketing at Custify, take you on a journey into the depths of Customer Success. Each episode, I sit down with some of the most influential minds in the CS world, from seasoned managers and renowned influencers to dynamic team leaders, to uncover the challenges and opportunities that shape our profession. Our conversations are rich with insights, drawing on personal experiences and innovative ideas to offer practical solutions. Join me as we make every interaction count in the dynamic world of Customer Success!

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Ep 21 | Amy Newbury

Mastering CS: Candid Leader Insights

32 minutes 33 seconds

1 year ago

Ep 21 | Amy Newbury

In this podcast, ⁠Irina Cismas⁠ welcomes ⁠Amy Newbury, Head of Customer Success at Kleene. Amy shares amazing insights about her journey in CS, the challenges she overcame, and the strategies she implemented.

What you’ll learn:

How to scale your CS department
How to structure the CS customer success team
What to prioritize in customer success
The importance of the right tool stack for CS
How to upsell and cross-sell

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below: