Josephine Kibibi, Manager of Customer Success at Workpay Africa, shares more about her journey in CS, the challenges she overcame, and the strategies she implemented.

What you’ll learn:

• The importance of regular client interactions
• Key metrics for customer success
• How to keep your team focused
• How to deal with the biggest challenges in CS
• How to prove the value of the CS department internally

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With Custify, you can:

☑️ automate daily tasks through Playbooks ☑️ build individual customer #HealthScores ☑️ create customer segments ☑️ improve your customer communication strategy ☑️ streamline your onboarding process ☑️ track customers’ journeys every step of the way ☑️ get a 360 view of their progress

Want to do great things with your customer success initiative? Keep in touch with us below:

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