Life sciences are staring at a $1.5T revenue hit—time to rethink the playbook.
Suppliers can’t keep doing what worked yesterday. To help the industry navigate headwinds and continue delivering cures, they’ll need new capabilities, new partnerships, and faster execution.
In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, talks with Paul Watson, Vice President, Global Lead Healthcare & Life Sciences at Hitachi Digital Services, about what it will really take to adapt.
They get into:
Watch now for practical insights on where life sciences are headed.
Read more: https://www.hfsresearch.com/research/life-sciences-survival-consumers/
Clean energy is confusing right now. Economics says yes to wind and solar, especially. The IEA says $2tr was invested in clean energy in 2024 vs $1tr in fossil fuels. But politics, at least in rhetoric—and the oil and gas sector, suggest otherwise. Despite recent US legislation, clean energy projects are accelerating to claim the remaining subsidies, other E&U firms are doubling down on what they know are great economics, nuclear and battery technology are developing with support of ensuring the energy mix is covered in multiple future scenarios. Globally, the energy transition is seeing growing political support on all continents.
Learn more about this Horizons report to see how service providers are helping their E&U clients embrace innovation and realize value across three distinct Horizons: https://www.hfsresearch.com/research/hfs-horizons-energy-and-utilities-service-providers-2025/
HFS Chief Research Officer Tony Filippone speaks with Stephanie Ayoub, Chief Growth Officer at ICG, about their work together in Saudi Arabia and across MENA. The discussion focuses on how research-led strategy and on-the-ground execution help enterprises and governments deliver real transformation at scale.
They explain how HFS and ICG are moving clients from plans to results: modernizing technology, improving procurement, scaling AI and automation, and building lasting capabilities.
With Vision 2030 reshaping the region, Tony and Stephanie cover why investment flows into Saudi Arabia, how organizations move from pilots to production, and what AI adoption and sovereignty look like in practice.
You will hear about:
To know more about our strategic alliance with ICG, visit here: https://www.hfsresearch.com/strategic-alliances/
In this episode of HFS Unfiltered Stories, Saurabh Gupta, President of Research and Advisory Services at HFS Research, sits down with Jay Desai, Head of IT Infrastructure Operations at JTI, for an eye-opening conversation on bridging the often-disconnected worlds of business, IT, and cybersecurity.
Jay shares hard-earned lessons from leading Global Business Services (GBS) through geopolitical shocks, shifting into IT and cyber leadership, and navigating the GenAI hype with realism and grit. This is a rare look into what it really takes to drive enterprise transformation, from aligning C-suite incentives to overcoming organizational resistance.
Whether you're scaling GenAI or building connected enterprise models, this conversation is full of truth bombs, leadership insights, and the kind of wisdom that only comes from being on both sides of the transformation divide.
Key discussion points:
Tune in now to hear what it really takes to lead across silos—and why the future belongs to those who can connect dots others can't.
This conversation between HFS and EY explores the digital acceleration of commercial banking, the impact of AI, and how EY supports banks in modernizing legacy systems, navigating geopolitical uncertainty, and building scalable, future-ready platforms.
Key discussion points included:
Commercial banks must accelerate their digital and AI transformation efforts—starting with pragmatic, high-value use cases—while leveraging their unique position to support clients through economic and geopolitical uncertainty. Rather than waiting for perfect data or systems, banks should prioritize building scalable platforms that integrate automation, AI, and user-centric design. Partnering with firms like EY can help bridge the gap between strategy, technology, and compliance to stay competitive and future ready.
Learn more about this Horizons report to see how service providers help commercial banks across the globe embrace innovation and realize value across three distinct Horizons: https://www.hfsresearch.com/research/hfs-horizons-the-best-service-providers-for-commercial-banks-2025/
HFS Research and LTIMindtree discuss the intertwined transitions shaping the future of energy and utilities, sustainability, AI, and talent.
Josh Matthews, Practice Leader for Sustainability, Energy, and Utilities at HFS Research, sits down with Ramesh Kannan, EVP and Chief Business Officer, Head of Energy and Utilities at LTIMindtree, to explore how the industry must navigate these simultaneous shifts.
Key discussion highlights:
Learn more about this Horizons report to see how service providers are helping their E&U clients embrace innovation and realize value across three distinct Horizons: https://www.hfsresearch.com/research/hfs-horizons-energy-and-utilities-service-providers-2025/
What do you learn when you place an agent in charge of HR for 30,000 people? How is the concept of minimum viable agent changing the way agentic AI gets deployed? How do you control and measure performance in agents - and clamp down on proliferation? Hitachi Digital Services CTO Premkumar Balasubramanian opens up to HFS Research Executive Research Leader David Cushman.
HDS is learning from its internal deployments of agentic AI at scale. Grounding on an internal knowledge base, applying rigorous evaluations, and keeping humans in the loop are all mandatory.
Among the key discussion points:
Embrace agentic AI but do so with strong governance, measurement, and observability to maintain control at scale.
In this episode of HFS Unfiltered Stories, Ashish Chaturvedi sits down with Nitesh Mirchandani, Chief Business Officer at Mindsprint, to unpack how the convergence of CPG brands and retailers is redefining go-to-market strategies across industries.
From AI-first delivery models and outcome-based engagements to real-time supply chain visibility, the conversation reveals how Mindsprint is helping enterprises in food, agriculture, retail, and consumer goods adapt and thrive in an increasingly fluid ecosystem.
Together, they explore critical insights around GenAI adoption, omnichannel customer experience, and the industry's accelerated shift toward services-as-software, highlighting what it truly takes to unlock agility and competitive advantage.
Key Takeaways:
Watch now to learn how bold execution and AI-aligned strategy are reshaping the future of enterprise services.
Learn more about this Horizons report to see how service providers are helping their clients embrace innovation and realize value: https://www.hfsresearch.com/research/hfs-horizons-intelligent-retail-and-cpg-ecosystems-2025/
Why is enterprise AI still stuck in pilot mode? And what does it take to actually scale?
In this episode of HFS Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research, is joined by Khalid Siddiqui, Global Finance Operations Offering Leader at IBM Consulting, for a no-fluff conversation about how to move from AI aspiration to enterprise-wide activation.
Khalid unpacks real-world examples of where AI—and more importantly, agentic AI—has been successfully deployed to improve cash flow, reduce processing time, and create orchestration across systems. They go beyond the hype to explore:
Key Discussion Points:
Tired of AI pilots that go nowhere? Watch this candid conversation to learn what it takes to make AI work at scale—and how you can get there faster. Tune in now to start turning your AI ambitions into enterprise-wide impact.
What happens when engineering collides with AI, robotics, and software-defined everything? LTTS’s Abhishek Sinha joins HFS’s Hansa Iyengar to explore how the firm is doubling down on deep tech, cross-industry innovation, and outcome-led models to deliver scalable value—and whether that’s enough to stay competitive in a rapidly evolving market.
Key Points Discussed:
Learn more about this Horizons report to see how service providers are powering the next wave of engineering-led growth: https://www.hfsresearch.com/research/hfs-horizons-the-best-of-engineering-research-and-development-service-providers-2025/
Bridging the Gap: Healthcare AI Aspirations vs. Ground Realities: In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, sits down with Nikhil Mendhi, President and COO of Exponential AI, to explore the disconnect between healthcare organizations’ AI ambitions and the reality of implementation.
Key discussion points include:
The conversation highlights the critical need for greater AI awareness across healthcare enterprises and calls for bold leadership to take decisive action.
Watch now to gain practical insights into navigating the future of AI in healthcare.
In this videocast, Joel Martin, Executive Research Leader at HFS Research, sits down with Cedric Foray, Global and EMEIA Telecommunications Sector Leader at EY, for an insightful conversation on the evolving telecom landscape.
Together, they explore how accelerating transformation in the telecom industry demands a strategic realignment of AI and operations, driven by outcomes, not just activity. Cedric shares EY’s perspective on sector-oriented transformation and the importance of integrating AI into the core of telecom strategy.
Key themes discussed include:
Read more in HFS's Telecom Services Horizon 2025 report here: https://www.hfsresearch.com/research-category/horizons-report/
Bosch’s Vision for Software-Defined, Outcome-Led Engineering in the Age of AI. In this engaging and forward-looking conversation, Ashwin Venkatesan, Executive Research Leader at HFS Research and Digant Shah, Chief Revenue Officer, Software and Digital Solutions at Bosch explored how Bosch is reimagining engineering and R&D (ER&D) in an era dominated by software innovation and artificial intelligence.
As industries accelerate their digital transformation journeys, Bosch is at the forefront with a software-defined, outcome-led engineering approach that leverages Generative AI, sustainability frameworks, and a robust global delivery model. This session delves into Bosch’s strategic shift from traditional engineering to a software-first mindset, highlighting how this transformation is enabling the company to deliver more meaningful outcomes and adapt swiftly to changing client expectations.
Key discussion points include:
To explore the full report titled HFS Horizons: The Best of Engineering Research and Development Service Providers, 2025, here: https://www.hfsresearch.com/research/hfs-horizons-the-best-of-engineering-research-and-development-service-providers-2025/.
In this episode of HFS Unfiltered Stories, Saurabh Gupta, President, Research and Advisory Services at HFS Research, sits down with Deepak Arora, SVP of Financial Services at HCLTech, to explore the dynamic transformation sweeping through commercial banking. From macroeconomic volatility to regulatory complexity and rapid digital disruption, banks are being pushed to act—not wait—for change.
Deepak unpacks how leading institutions are tackling modernization with purpose and urgency, backed by real-world case studies. From overhauling working capital systems to streamlining trade finance using AI and GenAI, the conversation brings to life the practical steps banks are taking to future-proof their business. Deepak also lays out a clear, actionable roadmap for moving from operational resilience to sustainable growth.
Key highlights of the discussion include:
Trust at the Core: Efficiency matters—but trust, experience, and purpose are now key pillars of transformation.
Tune into this must-listen conversation for insight into how commercial banks are redefining their future today.
Read the full report HFS Horizons: The Best Service Providers for Commercial Banks, 2025 here: https://www.hfsresearch.com/research/hfs-horizons-the-best-service-providers-for-commercial-banks-2025/
In this episode of HFS Unfiltered Stories, Saurabh Gupta, President of Research and Advisory Services at HFS Research, chats with Gil Rosen, Chief Marketing Officer at Amdocs. They discuss Amdocs' bold move into broader IT services with the launch of Amdocs Studios. Gil explains how Amdocs is uniquely positioned to lead the emerging "services as software" revolution by leveraging its product-led heritage, deep R&D capabilities, and extensive experience in large-scale digital transformations.
The conversation explores how Amdocs is working to transcend its telecom roots and redefine the future of IT services.
Key discussion points include:
Publics Sapient has been named a Horizon 3 Market Leader for a second time in the HFS Generative Enterprise Horizon report. In this episode of HFS Unfiltered Stories, HFS Executive Research Leader David Cushman and Publicis Sapient’s EVP and CPO Sheldon Monteiro discuss how the firm’s 'non-conflicted' approach helps enterprises break free from legacy constraints—accelerating their ability to embrace AI at scale.
Publicis Sapient wasn’t built to maintain the legacy world but to transform it fundamentally. With new strategies, up to 80% of the effort is being redirected from maintenance to innovation—empowering organizations to build industrial-grade AI platforms grounded in enterprise standards, security, industry expertise, and contextual intelligence.
Access the full report on HFS Horizons: Generative Enterprise Services, 2025: https://www.hfsresearch.com/research/hfs-horizons-generative-enterprise-services-2025/
In this insightful conversation, Phil Fersht, CEO and Chief Analyst at HFS Research, sits down with Angan Guha, CEO & MD at Birlasoft and a global tech and services industry veteran. With over 30 years at Wipro and now leading a fast-growing mid-sized IT firm, Angan shares his unique perspectives on leadership, global capability centers (GCCs), the evolving role of Indian IT, and how GenAI is reshaping the workforce.
From navigating geopolitical shifts and economic uncertainty to preparing talent for the AI-driven future, this discussion is packed with practical wisdom, career advice for the next generation, and reflections on what it takes to differentiate and thrive in a rapidly changing industry.
A must-watch for anyone interested in digital transformation, talent strategy, and the next wave of innovation in tech services.
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Financial stability for health plans remains a priority as transformation and healthcare model evolutions take place around the world. In this episode of HFS Unfiltered Stories, Rohan Kulkarni, Executive Research Leader at HFS Research, engages in a thought-provoking discussion with Kim Dalla Torre, Global and Americas Health Leader at EY.
Key discussion points include:
For more in-depth information, check out the full report: https://www.hfsresearch.com/research/hfs-horizons-healthcare-payer-service-providers-2024/
David Cushman, Executive Research Leader at HFS Research, sits down with Alan Flower, Executive Vice President – CTO & Global Head, AI & Cloud Native Labs at HCLTech, to explore how HCLTech is driving real return on investment (ROI) from Generative AI at scale.
Key highlights from the discussion include:
Read the full HFS Generative Enterprise Services Horizon report for how 40 service providers are delivering AI-led transformation: https://www.hfsresearch.com/research/hfs-horizons-generative-enterprise-services-2025/
A Spotlight on Innovation: Penske’s AI-Driven Transformation with Hitachi Digital Services - Penske, in collaboration with Hitachi Digital Services, is setting a new benchmark for the future of fleet management through AI-led innovation. This strategic partnership has focused on enhancing vehicle uptime, operational efficiency, and customer experience by transforming maintenance practices from reactive to predictive.
Penske and Hitachi Digital Services co-developed cutting-edge, AI-powered fleet solutions that have already demonstrated significant impact. These solutions have prevented over 90,000 breakdowns and enabled more than 117,000 efficient repairs. This transformation has reduced operational disruptions and delivered measurable business value, highlighting the power of AI in real-world applications.
To explore the full case study and learn how this collaboration is reshaping the transportation and logistics landscape, please visit: https://www.hfsresearch.com/research/hitachi-digital-services-penskes/