David Cushman, Executive Research Leader at HFS Research, sits down with Alan Flower, Executive Vice President – CTO & Global Head, AI & Cloud Native Labs at HCLTech, to explore how HCLTech is driving real return on investment (ROI) from Generative AI at scale.

Key highlights from the discussion include:

• Clients now understand the use cases and focus on becoming AI-native enterprises by re-engineering their business models around AI.
• HCL developed an AI Clinical Advisor for a major U.S. healthcare provider. It saved 3 minutes per 20-minute consultation, translating to $50M/year in labor cost savings.
• Agentic AI introduces new HR/organizational complexities, including who "manages" AI agents and how to measure or assign responsibility for their performance.

Read the full HFS Generative Enterprise Services Horizon report for how 40 service providers are delivering AI-led transformation: https://www.hfsresearch.com/research/hfs-horizons-generative-enterprise-services-2025/