In this videocast, Joel Martin, Executive Research Leader at HFS Research, sits down with Cedric Foray, Global and EMEIA Telecommunications Sector Leader at EY, for an insightful conversation on the evolving telecom landscape.

Together, they explore how accelerating transformation in the telecom industry demands a strategic realignment of AI and operations, driven by outcomes, not just activity. Cedric shares EY’s perspective on sector-oriented transformation and the importance of integrating AI into the core of telecom strategy.

Key themes discussed include:

• EY’s sector-specific approach to telecom transformation
• The critical role of speed in driving innovation
• Strategic alignment of AI and operations
• Embedding corporate strategy into service execution
• Shifting from effort-based to outcome-focused delivery models

Read more in HFS's Telecom Services Horizon 2025 report here: https://www.hfsresearch.com/research-category/horizons-report/