Home
Categories
EXPLORE
True Crime
Comedy
Society & Culture
Business
Sports
History
Music
About Us
Contact Us
Copyright
© 2024 PodJoint
00:00 / 00:00
Sign in

or

Don't have an account?
Sign up
Forgot password
https://is1-ssl.mzstatic.com/image/thumb/Podcasts116/v4/b7/64/db/b764dbb5-5253-3091-c950-85530e096292/mza_791364904223281095.jpg/600x600bb.jpg
Focus On Customer Experience
Benjamin DelGrosso
100 episodes
2 days ago
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
Show more...
Business
RSS
All content for Focus On Customer Experience is the property of Benjamin DelGrosso and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
Show more...
Business
Episodes (20/100)
Focus On Customer Experience
Thoughts, Traumas, & Toxins with Dr Jesse jacobs

Self Limiting Beliefs with Dr Jesse jacobs


I am the first doctor in my family. Entire family are federal agents for the US Government.I went doctor route because I knew I could be my own boss. US GOVT wouldn't give me that.Went through some really tough times with my wife when I was going through my residency. Living under poverty line, food stamps, kids on medicaid, etc. Fought through it, opened my first practice on credit cards because no bank would give me a loan. In fact, 8 banks denied my loan request.Now own and operate 5 offices, 6 by the end of the year.On a mission to change health care. People just don't know. Ignorance is the biggest mistake for most Americans. COVID changed that for "some". Some were "enlightened" with what HEALTH really is.Mission is to expose peoples' true potential to themselves, through health.
Health can be composed of 3 componenents- Thoughts- Traumas- Toxins Otherwise known as, Thoughts - Mental Health (mindset)Traumas or Physical health (what stress are you putting on your body)Toxins or Chemical Health (what are you putting in your body)Teaching a more holistic lifestyle.

Show more...
2 years ago
30 minutes 36 seconds

Focus On Customer Experience
BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio

BUILDING CHAMPIONS ONE CONVERSATION AT A TIME with Mike Claudio


I have spent the last 17 years not just selling products and services but learning how to go out and actually develop business, create routines and consistency, develop discipline, and make a bigger impact on those around me then just money!


My sales and management career started in retail with Verizon Wireless before working in their enterprise business to business sales team. During my time in Corporate America, I was given some of the best training in the world and really developed an obsession-like energy for consistency, communication and the client experience.


While my formal training is in the corporate setting, I’ve always been pulled towards smaller companies where I could work with entrepreneurs to help them bring big changes to grow their business. I was a great salesman, but I found my love and passion for the people, processes and services of the construction industry. When I was given the opportunity work with a residential general contracting business in Charlotte, I jumped at the idea of using my experiences and training to help create a sales and client management system specific for this market.


I have proven my system and processes to Identify, Target, Qualify and Acquire clients works. With a heavy focus on communication, follow-through, and follow-up I believe any company can increase sales and profits and I want to be the one to help you do that!


I brought massive success to companies I worked for but want to help more business owners get out of the daily grind and develop a business that worked for them instead of wearing them out. Since starting WinRate Consulting I have helped hundreds of paying clients and 10's of thousands of business owners through my free online content on my podcast and YouTube channel.


I have been on dozens of stages and spoken in front of thousands of people to get the message across that YOU can be different and YOU can dream bigger and YOU can make it come to life! At this point I am 100% confident I can help any size business improve, I can help any owner or leader create better habits and a more disciplined life, and I can change the culture of a company into a place people want to work instead of constant frustrations and lack of buy in!


Connect with Mike

https://www.mikeclaudio.com/

Show more...
2 years ago
24 minutes 37 seconds

Focus On Customer Experience
The Fundamentals with Dalton Campbell

Connect with Dalton


Financial Advisor at Anchor Financial Group

https://www.facebook.com/dalton.campbell.39

Show more...
2 years ago
26 minutes 46 seconds

Focus On Customer Experience
Personal Injury Law with Matt Segal

I am still so surprised to hear that MOST people do not really know the basics behind a personal injury action, and even more surprising, they ARE NOT PURSUING VALID CASES because of the worst misconception out there – that they cannot afford to pay for a lawyer. This post is a reminder that everybody needs to pay attention to. It is still shocking that a vast majority of people still do not understand that if you are hurt or seriously injured as a result of the actions of another person or a company, like a car accident or construction accident, and you need to hire an attorney to represent you then there will be absolutely no out of pocket costs for your initial consultation and even for the handling of the entire case. This also includes all of the costs and expe ....

Connect with Matt

https://www.facebook.com/SegalLawFirm

https://www.segal-lawfirm.com/

Show more...
2 years ago
33 minutes 57 seconds

Focus On Customer Experience
Living With No Limits - Joe Kincaid

Living With No Limits - Joe Kincaid


Joe built his Nutrition Center and decided to expand too quickly. He had a business partnership end quickly and ended up in massive debt. At one point he lived in the back of his Nutrition Center just trying to get by.


He came out on top and his business is still standing today.

Connect With Joe


https://www.nolimitsnutritioncenter.com/

https://www.facebook.com/joe.kincaid.355

Show more...
2 years ago
48 minutes 24 seconds

Focus On Customer Experience
Teaching Individuals Practical Skills - Clinton Pigeon

Teaching Individuals Practical Skills - Clinton Pigeon

Clinton and Robyn own a restoration business. Seeing the ever changing world, they started to notice that a lot of kids are not being taught practical skills. So they decided to go all in TIPS Institute. Things that maybe you and I may take for granted, that we were taught at a young age does not get taught anymore. Looking at simple things such as a tape measure, and understanding it can help you later in life.


https://www.facebook.com/profile.php?id=100092870741192&mibextid=LQQJ4d


https://instagram.com/thetipsinstitute?igshid=OGQ5ZDc2ODk2ZA==


The website is coming soon but will be a couple months yet


www.thetipsinstitute.com


Show more...
2 years ago
42 minutes 52 seconds

Focus On Customer Experience
Discipline with Brian Bott of Sports AdvantEdge

Brian Bott has been a performance strength coach for 20 years. He has worked with professional football players like Russell Wilson, Gabe Carimi and Travis Frederick. Athletes walk through the door at Sports AdvantEdge and leave with state championships under their belt.

Bott says the accolades are not what he remembers most from his career. “I remember after a game when you hug an athlete who has had success and the moment is emotional for both of us because we know how much time has gone into that athlete’s success,” Bott says. “Those are the moments we remember.”


Many of his athletes start at Sports AdvantEdge as young as 8 years old and continue through the various programs until reaching high school and college. Some, including his own children, continue working at the gym throughout their professional careers.


“It is amazing,” he says. “We are always part of the equation.”




Show more...
2 years ago
32 minutes 11 seconds

Focus On Customer Experience
Dealing with Overwhelm - Sammy Farrens

Develop mental toughness to build relationships, yourself and your business.

Unlock your potential. Find the value in yourself. Cut through the bad habits and mental barriers that
have been holding you back from attaining your highest level of success. Then go out and live the life
you’ve always desired!


Sammy Farrens, NLP Master Coach and CEO of Mental Edge will help you discover your greatness by
changing your MINDSET. You will learn through proven neuro-linguistic techniques how to identify and stop negative thoughts and defeatist behaviors that ultimately hold you back from attaining your
dreams. Maybe you want to learn how to improve or strengthen your personal relationships. Maybe
you are not where you thought you’d be in your profession, or you want a complete career change. No
matter what it is you want to achieve, the first step to success is developing a relationship with
yourself. Your success starts with YOU! Through honest feedback and proven step-by-step strategies,
Sammy will give you the push you need to identify the obstacles holding you back, overcome your
fears and clearly define your goals. You will come away with more CONFIDENCE than ever before and gain a solid skillset to help attain your dreams. 


There is no magic bullet for success. The magic happens when you take the steps to change your MINDSET. Sammy will help you create a solid plan to grow professionally and personally, and change your life for the better.


You don’t have anything to lose, but you have so much to gain!


https://mentaledgepodcast.com/

https://www.facebook.com/sammy.farrens

Show more...
2 years ago
36 minutes 47 seconds

Focus On Customer Experience
Leadership & Building Relationships with clients - Rocky Anderson

Rocky Anderson owns and operates a wastewater engineering company. Your house will not exist without having someone come in and figure out how to make it all work.


Connect with Rocky

https://www.facebook.com/rocky.anderson.96

Show more...
2 years ago
33 minutes 17 seconds

Focus On Customer Experience
The Spiral Journey with Lori Kinsey

It takes extreme heat to create transformation. It is in your darkest moments, when your world is burning down, that you find out EXACTLY what you are made of. It is at this point of combustion that magic happens. Transformation. A rebirth. And then . . . YOU RISE. 


Connect with Lori

lorikinsey.com


Show more...
2 years ago
1 hour 1 minute 33 seconds

Focus On Customer Experience
Focus On Customer Experience with Maura Stara

Focus On Customer Experience with Maura Stara


You don't need someone holding you accountable.⠀⠀⠀⠀⠀You need someone who believes in you more than you might do.⠀⠀⠀⠀⠀As a high performer, you’re smart and world-class at your craft.⠀⠀⠀⠀⠀Your ability to persuade people is strong.⠀⠀⠀⠀⠀That’s what’s got you to where you are today.⠀⠀⠀⠀⠀This brings the risk that you persuade a coach into believing your stories.⠀⠀⠀⠀⠀While it shows how powerful your skillsets are, you are risking not getting the results you want with your body.⠀⠀⠀⠀⠀You’re either persuading a coach into your doubt and uncertainty or he’s persuading you into his vision and possibility for you.⠀⠀⠀⠀⠀You’re following?⠀⠀⠀⠀⠀Another meal plan, a personal trainer, and a regular fitness program can be helpful to most people.⠀⠀⠀⠀⠀Just like a “Hey Daniel, let’s drink more water” is a helpful reminder.⠀⠀⠀⠀⠀But for high performers that's not enough.⠀⠀⠀⠀⠀What happens when life gets in the way?⠀⠀⠀⠀⠀A coach that hasn't worked with many successful guys will buy into stories that are holding them back.⠀⠀⠀⠀⠀They will say it’s “ok” to skip your workout or put things off.⠀⠀⠀⠀⠀They will let you off the hook.⠀⠀⠀⠀⠀They will accept the “I can’t” or "I'm going to do it tomorrow" and settle for that.⠀⠀⠀⠀⠀Are you looking for that?⠀⠀⠀⠀⠀Or are you looking to turn I CAN’T into an I CAN?⠀⠀⠀⠀⠀Are you looking for a coach?⠀⠀⠀⠀⠀Or are you looking for results?⠀⠀⠀⠀⠀The more successful you are the more you have to lose.⠀⠀⠀⠀⠀It's a lot riskier for you to make decisions.⠀⠀⠀⠀⠀It might not play a big role for you to invest in a coach money wise.⠀⠀⠀⠀⠀But reputation-wise it does.⠀⠀⠀⠀⠀You want someone who can be your trusted advisor.⠀⠀⠀⠀⠀So you can share any struggles with your body without risking your reputation.⠀⠀⠀⠀⠀Without being known as the guy who jumps from diet to diet and never sticks to it.⠀⠀⠀⠀⠀That's an identity, nobody, especially not a high performer, deserves to have.⠀⠀⠀⠀⠀Tell me ...⠀⠀⠀⠀⠀How much more successful would your fitness and health be if you had someone who believes in you along your side?⠀⠀⠀⠀⠀Who is able to point out with clarity what’s been holding you back to move forward with your body?⠀⠀⠀⠀⠀It’s never about eating less and moving more.⠀⠀⠀⠀⠀It’s WHY we aren’t doing it consistently in the first place.⠀⠀⠀⠀⠀For high performers, there are a few very specific causes to that.


Connect with Mauro

https://www.facebook.com/mauro.stara.944

Show more...
2 years ago
47 minutes 30 seconds

Focus On Customer Experience
Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza

Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza


Frank Mendoza is a highly respected and award-winning analytics leader with over 20 years of experience in Strategy, Customer Experience and Data Science.
He is the founder of Catalytics, a service company that helps Fortune 500 companies like Nike, Kelloggs, Keurig Dr Pepper, and Jim Beam to execute actionable AI and Data Analytics strategies to solve their toughest business challenges.
Frank holds a B.S. in Mechanical Engineering and an Executive MBA from The University of Texas at Austin.


Connect with Frank

https://www.linkedin.com/in/fxmendoza/

Website

https://catalyticsconsulting.com/


Show more...
2 years ago
39 minutes 40 seconds

Focus On Customer Experience
How To Increase Customer Lifetime Value in eCommerce | Valentin Radu

 How To Increase Customer Lifetime Value in eCommerce

  • Acquisition costs are going up. The competition is getting higher in the eCommerce landscape.
  • Many companies find that their business model is not that lucrative anymore. So, they wake up to the new reality: it's vital to extract more value from the existing customers.
  • The cruel reality is that they don’t have the resources & know-how to care for all their customers: not all of them are created equal.
  • After more than a decade spent in helping companies to optimize and improve the CLV, Valentin invented a tested and proven methodology to achieve it: CVO - customer value optimization.

  • Connect with Valentin

    https://www.omniconvert.com/

Show more...
2 years ago
28 minutes 14 seconds

Focus On Customer Experience
Create Cultures of Intention with Anne Donovan

Anne Donovan, SPHR, SHRM-SCP

I am a Human Resources leader known for developing new programs and training, dramatically improving employee retention and leadership performance. In addition, by conducting extensive employee feedback research, I design initiatives to address underlying issues across many industries. Executives value my talent for identifying core workforce needs and taking action to develop and drive projects. Some of my successes include introducing retention programs, spearheading leadership development programs, and creating succession plans looking toward the future. In addition, leading culture shifts and change management during highly stressful times are some of her specialties.


I have worked in some of the most well-known luxury brands in hospitality and have created high-performing teams by leading with a people-first philosophy. In addition, I develop and facilitate Leadership Development workshops with high energy and an eye on drawing people in for maximized learning. The workshops I've presented include "Coaching for Success," "Civility," and "Reducing Turnover and Increasing Retention." My devotion lies in helping people grow, both personally and professionally. 


I have a talent for spotting potential in people. I am passionate about growing and supporting people so they realize their full potential. In addition, I have a proven track record of her leadership. Finally, I am very good at influencing and motivating people- a true leader.


I live in Montana with my husband, Chip, and our two Wirehaired Pointing Griffons. I am digging in my garden and renovating my backyard when not working towards creating a better employee experience and workforce. You may also find me skiing down the slopes in Big Sky with Chip. 


Connect with Anne

https://donovanhrsolutions.com/


Show more...
2 years ago
31 minutes 51 seconds

Focus On Customer Experience
Situational Leadership with Stefan Joens

Situational Leadership with Stefan Joens

Show more...
2 years ago
32 minutes 33 seconds

Focus On Customer Experience
Helping Automotive Dealers Connect with Robin Wilson

We are a group of passionate social media ROCK STARS. We dig deep into each platform and discover what is trending, current and relevant. We find the magic place where our best content meets your ideal customer.


What We Do

Our team is dedicated to driving social ROI. “What does that mean?” I can hear you asking that question now.

So, here’s the deal, your customers are on social media, more than 14 times per day. Are you? Most dealerships are not, or if they are, their position is so weak they just shouldn’t be.

We work with you to develop the strategy that will put trackable sales in your dealership. From Facebook ad campaigns that will drive conquest customers directly to you, to database mining to keep your current customers singing your praises, we know where to find them and what message to deliver to them.

If you have a business development center, we are the perfect addition to your team.

We are the best backup singers a band could hope for, because we take what you are already doing and enhance it, deliver your followers where they are and then create a tribe of people willing to buy the t-shirt. Connect with Robin https://socialclimberpro.com

https://epicbdc.com

Show more...
2 years ago
48 minutes 9 seconds

Focus On Customer Experience
75 Hard Changed My Life | Oliver Goulet

75 Hard Changed My Life with Oliver Goulet #75hard #75hardchallenge #entrepreneur Growing up I was the fat kid… The fat kid who got bullied everyday.. The fat kid who had low self-esteem.. The fat kid who didn’t have any confidence.. A kid who couldn’t look at himself in the mirror without being disgusted.. Then one day I flipped the switch and said I don’t want to live like this anymore… I started focusing on the things I could control, Like the food I put into my body, Exercising on a regular basis, The information I consumed on a daily basis. As soon as I started My Physical well-being started improving. My Mental well-being started improving. And my Social well-being started improving. Which lead to my overall quality of life improving.. Now I can look at myself in the mirror and say I’m proud of how far I’ve come. And the best part is, I can use all of the lessons I’ve learned over the last 4 years to help others who are ready to improve their quality of life. Connect with Oliver https://www.facebook.com/oliver.goulet Take A Listen To Our Podcast Focus On Customer Experience Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703 Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast

Show more...
2 years ago
43 minutes 41 seconds

Focus On Customer Experience
Why Meetings Suck with Jesse Frye

Why Meetings Suck with Jesse Frye


Jesse Frye is a devoted father of four and husband to his remarkable wife, Lindsay, a social worker who works with adults with intellectual disabilities. He is the CEO of TheBusinessBlueprint and ScaleLegal;  We are on a mission to help 5k service-based businesses take their client experience to the next level.
Jesse has extensive experience assisting and guiding 100+ law firms, technology firms and other businesses across the United States, Canada, Germany, Australia, and India. He has worked with some of the most respected companies, such as GE, Cisco Systems, and Singularity University. Jesse is passionate about speaking on various topics, including The Power of Storytelling, The Six Pillars of Impactful Client Experience, Why Meetings Suck!, and 5 strategies businesses can apply to create impactful client experiences.
Jesse knows the struggle of the juggle and keeping his mind, body, and spirit healthy. He models his work based on the 4 B's: Body, Being, Balance, and Business. Jesse is a United States Coast Guard veteran with an MBA in Strategy from Norwich University Military College in Northfield, Vermont.


Connect with Jesse

http://speaker.jessejfrye.com/

Show more...
2 years ago
37 minutes 26 seconds

Focus On Customer Experience
Red Thread Leadership with Sonya Shelton

Red Thread Leadership with Sonya Shelton


BiographyWhen it comes to navigating the ins-and-outs of business, Sonya Shelton has seen it all: From successful startups with brand new ideas to well-established Fortune 500 companies.
Sonya Shelton founded Executive Leadership Consulting (ELC) in 2007 from her passion for partnering with leaders and high achievers to create a clear vision and build work environments where employees are fulfilled and completely committed to their organization’s success.
She has captured her leadership tips and success stories in her #1 Amazon bestselling book “You’re an Executive, But Are You a Leader?”
Having been an executive as well as an international speaker and consultant, Sonya knows how to tap into lesser-known, hidden practices that drive true leadership. Her philosophy, background and experience add a strategic, pragmatic, and multidimensional approach to making strong leaders.
Sonya serves on the Forbes Coaches Council and is a certified Master Corporate Executive Coach through the Association of Corporate Executive Coaches.


Website

http://www.executiveleader.com/


Facebook

https://www.facebook.com/sonyashelton


Linked In

https://www.linkedin.com/in/ceosonyashelton/


YouTube

https://www.youtube.com/channel/UCuHanIZRMHgU0CeMzJxmBfQ

Show more...
2 years ago
30 minutes 35 seconds

Focus On Customer Experience
How Car Values Work with Roger Clappe

Roger Clappe is a 15-year senior leader in the automotive industry with deep expertise in automotive eCommerce, retail, wholesale, and emerging technology. Roger's experience was instrumental in building companies such as TradeRev (a part of KAR Global: NYSE), Webuyanycar.com, and WhipFlip, which he now heads as Founder & CEO from the ground up.  
His expertise in developing cross-functional solid teams, key industry partnerships, disruptive technology, and scalable winning growth strategy has propelled these companies from infancy to industry leaders in their respective categories.

Sell your car hassle-free at We Buy Any Car. Free online valuation. Instant payment. The fast, safe, and fair alternative to trade-in or private sale.


https://www.whipflip.com/

https://www.linkedin.com/in/sales-acceleration-leader/


Show more...
2 years ago
33 minutes 54 seconds

Focus On Customer Experience
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.