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Focus On Customer Experience
Benjamin DelGrosso
100 episodes
2 days ago
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
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Business
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Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
Show more...
Business
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Discipline with Brian Bott of Sports AdvantEdge
Focus On Customer Experience
32 minutes 11 seconds
2 years ago
Discipline with Brian Bott of Sports AdvantEdge

Brian Bott has been a performance strength coach for 20 years. He has worked with professional football players like Russell Wilson, Gabe Carimi and Travis Frederick. Athletes walk through the door at Sports AdvantEdge and leave with state championships under their belt.

Bott says the accolades are not what he remembers most from his career. “I remember after a game when you hug an athlete who has had success and the moment is emotional for both of us because we know how much time has gone into that athlete’s success,” Bott says. “Those are the moments we remember.”


Many of his athletes start at Sports AdvantEdge as young as 8 years old and continue through the various programs until reaching high school and college. Some, including his own children, continue working at the gym throughout their professional careers.


“It is amazing,” he says. “We are always part of the equation.”




Focus On Customer Experience
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.