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Focus On Customer Experience
Benjamin DelGrosso
100 episodes
2 days ago
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
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Business
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All content for Focus On Customer Experience is the property of Benjamin DelGrosso and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.
Show more...
Business
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Create Cultures of Intention with Anne Donovan
Focus On Customer Experience
31 minutes 51 seconds
2 years ago
Create Cultures of Intention with Anne Donovan

Anne Donovan, SPHR, SHRM-SCP

I am a Human Resources leader known for developing new programs and training, dramatically improving employee retention and leadership performance. In addition, by conducting extensive employee feedback research, I design initiatives to address underlying issues across many industries. Executives value my talent for identifying core workforce needs and taking action to develop and drive projects. Some of my successes include introducing retention programs, spearheading leadership development programs, and creating succession plans looking toward the future. In addition, leading culture shifts and change management during highly stressful times are some of her specialties.


I have worked in some of the most well-known luxury brands in hospitality and have created high-performing teams by leading with a people-first philosophy. In addition, I develop and facilitate Leadership Development workshops with high energy and an eye on drawing people in for maximized learning. The workshops I've presented include "Coaching for Success," "Civility," and "Reducing Turnover and Increasing Retention." My devotion lies in helping people grow, both personally and professionally. 


I have a talent for spotting potential in people. I am passionate about growing and supporting people so they realize their full potential. In addition, I have a proven track record of her leadership. Finally, I am very good at influencing and motivating people- a true leader.


I live in Montana with my husband, Chip, and our two Wirehaired Pointing Griffons. I am digging in my garden and renovating my backyard when not working towards creating a better employee experience and workforce. You may also find me skiing down the slopes in Big Sky with Chip. 


Connect with Anne

https://donovanhrsolutions.com/


Focus On Customer Experience
Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are you taking care of your customers and employees in terms of experience.