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Culture in Action
Mo
11 episodes
2 weeks ago
In this episode, Charlotte Graham, People and Change Lead at Ocado Retail, joins Luke Fisher to explore how to make culture stick in a fast-moving, digital-first business. Charlotte shares how Ocado’s “high support, high challenge” model helps build a culture that balances ambition with wellbeing and why recognition is key to keeping people connected through change. From embedding values into behaviour to turning resistance into advocacy, Charlotte offers a grounded, people-first approach to ...
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Management
Business
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In this episode, Charlotte Graham, People and Change Lead at Ocado Retail, joins Luke Fisher to explore how to make culture stick in a fast-moving, digital-first business. Charlotte shares how Ocado’s “high support, high challenge” model helps build a culture that balances ambition with wellbeing and why recognition is key to keeping people connected through change. From embedding values into behaviour to turning resistance into advocacy, Charlotte offers a grounded, people-first approach to ...
Show more...
Management
Business
Episodes (11/11)
Culture in Action
How Ocado Builds a Culture of High Support and High Challenge
In this episode, Charlotte Graham, People and Change Lead at Ocado Retail, joins Luke Fisher to explore how to make culture stick in a fast-moving, digital-first business. Charlotte shares how Ocado’s “high support, high challenge” model helps build a culture that balances ambition with wellbeing and why recognition is key to keeping people connected through change. From embedding values into behaviour to turning resistance into advocacy, Charlotte offers a grounded, people-first approach to ...
Show more...
2 weeks ago
34 minutes

Culture in Action
How to Transform Company Culture in a Global Workforce
In this episode, Hazel Hogben, Chief People Officer at Unilode Aviation Solutions, shares how she’s helped reshape culture across a global aviation logistics business — with teams in 36 countries, many of whom don’t sit at a desk. From stepping into a newly acquired company, to rewriting values, overhauling communication, and building recognition programs, Hazel explains how Unilode is building emotional connection across a distributed, operational workforce. She shares what’s worked, what’s ...
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1 month ago
38 minutes

Culture in Action
From Crisis to Culture Change with Paula Schneider at Susan G. Komen
In this episode, Paula Schneider, former CEO and now Honorary Vice Chair of Susan G. Komen, shares how she led the world’s largest breast cancer research and advocacy organization through one of the most ambitious nonprofit transformations in recent history. From consolidating 63 affiliates into one unified entity, to navigating a full pivot to remote work during COVID, Paula’s approach to mission-driven leadership is rooted in kindness, strategy, and personal experience — as both a breast ca...
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1 month ago
44 minutes

Culture in Action
How Thompson Thrift Won 27 Top Workplace Awards
Thompson Thrift is a nationally recognised real estate company with employees across 23 states and more Top Workplace awards than most companies dream of. In this episode, Luke Fisher is joined by Kristin Tolliver, Senior Vice President of HR, and Lily Tikijian, Senior Director of Communications and Engagement at Thompson Thrift. Together, they share how the company has scaled culture while doubling headcount, launching innovative benefits, and empowering managers as everyday carriers o...
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2 months ago
36 minutes

Culture in Action
From One-Person HR to Top Workplace: KK Byland on American College of Education's Culture Journey
How do you scale culture in a fully remote, mission-driven organisation? In this episode of Culture in Action, Luke Fisher is joined by Dan Kessler, President of Energage, and KK Byland, Chief Human Resources Officer at American College of Education (ACE). Together, they explore how ACE built its HR function from scratch, created a values-led employee experience and sustained strong engagement while growing rapidly across 40 states in the US. KK shares her journey from being a one-person HR t...
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2 months ago
42 minutes

Culture in Action
Mozaic’s Secret to Achieving Half the Average Healthcare Staff Turnover
In senior care, turnover can hit 50% a year, but Mozaic Senior Life runs at half that rate. In this episode, Kara Rodriguez, VP & CHRO, reveals how a culture built on belonging, joy, and “hiring for the heart” keeps staff committed, residents happy, and business thriving even through the toughest times. Guest Information Kara Rodriguez is the Vice President and Chief Human Resources Officer at Mozaic Senior Life, an award-winning senior care organisation in western Connecticut. With over ...
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2 months ago
31 minutes

Culture in Action
Harnessing AI and Technology to Transform Workplace Culture in Education
In schools, teacher turnover undermines student success. At Leigh Academies Trust, however, retention is treated as a strategic driver of outcomes. In this episode of Culture in Action, Richard Taylor, Deputy CEO for Operations, explains how a people-first culture, innovative career development programmes and cutting-edge use of AI are improving staff engagement, boosting retention and ultimately helping 25,000 pupils thrive across 33 academies. Guest Information Richard Taylor is the Deputy ...
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3 months ago
46 minutes

Culture in Action
What It Really Takes to Be a Top Workplace: A Conversation with Dan Kessler
What makes a top workplace and how can culture drive business performance? In this episode of Culture in Action, Dan Kessler, President of Energage, explains the methodology behind Top Workplaces recognition and how employee feedback, engagement data and everyday leadership actions help companies build a culture that attracts and retains talent. Guest Information Dan Kessler is President of Energage, the research and consulting company behind the Top Workplaces awards in the United States. Wi...
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3 months ago
30 minutes

Culture in Action
Crowne Plaza's Culture Transformation: How They Slashed Staff Turnover by 37%
Hospitality faces high turnover and burnout, but Crowne Plaza Newcastle has turned the tide with a culture transformation. In this episode of Culture in Action, Kelly Johnson, People and Culture Manager, reveals how rethinking communication, prioritising wellbeing and embedding recognition created a workplace where staff feel valued, supported and motivated to deliver exceptional guest experiences. Guest Information Kelly Johnson is the People and Culture Manager at Crowne Plaza Newcastle. Wi...
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4 months ago
28 minutes

Culture in Action
OVO Energy's Agile Journey: Culture Transformation in Service Teams
Energy companies are often seen as traditional, but OVO Energy is breaking the mould with culture-led innovation. In this episode of Culture in Action, Alex Goodanew, Employee Engagement Manager at OVO, explains how adopting Agile ways of working in customer operations has transformed collaboration, improved employee engagement and boosted customer satisfaction. Guest Information Alex Goodanew is Employee Engagement Manager at OVO Energy, one of the UK’s most innovative energy retailers. With...
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4 months ago
29 minutes

Culture in Action
Trailer - Culture in Action
Welcome to Culture in Action, the podcast where real stories meet real impact. Each episode shines a light on the people and practices driving workplace culture forward, from bold leadership moves to everyday moments that build belonging. Whether you're a people leader, culture champion, or simply curious about what makes teams thrive, this is your space to learn, reflect, and get inspired.
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4 months ago
1 minute

Culture in Action
In this episode, Charlotte Graham, People and Change Lead at Ocado Retail, joins Luke Fisher to explore how to make culture stick in a fast-moving, digital-first business. Charlotte shares how Ocado’s “high support, high challenge” model helps build a culture that balances ambition with wellbeing and why recognition is key to keeping people connected through change. From embedding values into behaviour to turning resistance into advocacy, Charlotte offers a grounded, people-first approach to ...