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Builders Wanted
Twilio
76 episodes
1 week ago
Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
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Marketing
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All content for Builders Wanted is the property of Twilio and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
Show more...
Marketing
Business
Episodes (20/76)
Builders Wanted
Behind the Brands: How a COO Builds the Machine Powering Inc. and Fast Company with Anne Marie O’Keefe
In this episode of Builders Wanted, we’re joined by Anne Marie O’Keefe, Chief Operating Officer of Inc. and Fast Company. Anne Marie discusses her approach to fostering creativity and operational excellence in a rapidly changing media landscape. The conversation covers the balancing act between legacy and innovation, simplifying systems for better efficiency, and the critical role of listening to customers.
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1 week ago
38 minutes 8 seconds

Builders Wanted
Salon Strategy: How L’Oréal Scales Professional Beauty from the Inside Out with Kevin Stang, Chief of Staff, US Professional Products Division
In this episode of Builders Wanted, we’re joined by Kevin Stang, Chief of Staff to the President of the US Professional Products Division at L’Oréal. Kevin shares his unique perspective on aligning purpose with performance, leading high-powered teams, and fostering innovation in the beauty industry. He highlights the importance of investing in talent, the role of 360 marketers, and the real-world insights and adaptability required to stay ahead of trends.
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1 month ago
39 minutes 40 seconds

Builders Wanted
Leading with Intention: How Tapestry Builds Modern Luxury at Scale with Sandeep Seth, Chief Growth Officer & President
In this episode of Builders Wanted, we’re joined by Sandeep Seth, Chief Growth Officer and President of Tapestry. Sandeep shares his mission to future-proof growth by transforming Tapestry into a brand growth engine. He explores the importance of consumer focus, continuous learning, and creating seamless experiences both online and offline.
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2 months ago
40 minutes 21 seconds

Builders Wanted
Building Bold: How Quickbase’s Platform Powers Innovation at Scale with Jon Kennedy, Chief Technology Officer
In this episode of Builders Wanted, we’re joined by Jon Kennedy, Chief Technology Officer at Quickbase. John discusses how Quickbase is helping businesses innovate through its no-code platform, enabling users to build custom solutions swiftly. He shares insights into the challenges of scaling a global engineering team, the importance of fostering an empowering work culture, and the transformative potential of AI in low-code development.
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3 months ago
32 minutes 20 seconds

Builders Wanted
Compassion at Scale: How Mental Health Innovations Is Reimagining Crisis Support with Victoria Hornby, CEO
In this episode of Builders Wanted, we’re joined by Victoria Hornby, CEO of Mental Health Innovations. Victoria explores the intersection of empathy and technology in mental health support, the importance of accessibility, and the impact of leveraging digital platforms to build trust at scale. Learn more about the challenges and successes of adapting technology to create human connections and the continuous effort to innovate and reach marginalized communities.
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3 months ago
46 minutes 10 seconds

Builders Wanted
Building with AI: How Twilio & AWS Are Shaping the Future of Development with Deepak Singh & Inbal Shani
In this episode of Builders Wanted, we are joined by Deepak Singh, Vice President of Developer Agents and Experiences at AWS, and Inbal Shani, Chief Product Officer and Head of R&D at Twilio. They discuss what it means to build with AI, the evolution of developer tools, and how they are assisting customers in leveraging AI for customer engagement and innovation. The conversation covers the importance of curiosity, adaptability, and trust in this new era of AI-powered development.
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3 months ago
48 minutes 22 seconds

Builders Wanted
Rewriting the Roadmap: Rimini Street’s Bold Approach to Enterprise Modernization with Eric Helmer, Chief Technology Officer
In this episode of Builders Wanted, we’re joined by Eric Helmer, Chief Technology Officer at Rimini Street. Eric shares his insights on how to modernize mission-critical systems without compromising performance. Learn about the misconceptions about tech modernization, the importance of agility and flexibility in tech stacks, and the shift from reactive to proactive IT roles.
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4 months ago
40 minutes 42 seconds

Builders Wanted
Rewiring Financial Engagement: How DailyPay Connects with Millions in Real Time with Dar Miranda, VP of Customer Engagement
In this episode of Builders Wanted, we sit down with Dar Miranda, VP of Customer Engagement at DailyPay, to delve into the innovative strategies behind real-time financial management for workers. Explore how financial stress impacts employee engagement, the shift towards employee-centric pay models, and the bold moves Daily Pay is making to transform traditional payroll systems.
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4 months ago
40 minutes 33 seconds

Builders Wanted
Bold Moves & Big Screens: How TCL Builds a Brand Customers Actually Remember with Cole Moir, VP of Brand & Digital Marketing at TCL North America
In this episode of Builders Wanted, we sit down with Cole Moir, Vice President of Brand and Digital Marketing at TCL North America, to explore what it takes to create a standout brand in a crowded market. Tune in to hear about the methods behind creating high-impact, emotionally resonant brand experiences and the future role of AI and personalization in marketing.
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5 months ago
31 minutes 57 seconds

Builders Wanted
How Cedar & Twilio Are Rebuilding the Patient Experience with AI with Dugan Winkie, Head of Commercial Strategy at Cedar
In this episode of Builders Wanted, we sit down with Dugan Winkie, Head of Commercial Strategy at Cedar, to explore how AI is reshaping one of the most emotionally complex industries: healthcare. From frustrating call center experiences to opaque billing processes, Dugan breaks down how Cedar is reimagining patient engagement with conversational AI, real-time data, and a builder’s mindset.
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5 months ago
44 minutes 40 seconds

Builders Wanted
Inside a Rebrand: How Twilio Got Its Swagger Back with CMO Chris Koehler and VP of Brand Adam Morgan
Twilio just reintroduced itself to the world with a bold new brand—and in this kickoff episode of Builders Wanted, you’ll meet the leaders behind it. Host Kailey Raymond sits down with Chris Koehler (CMO) and Adam Morgan (VP of Brand & Creative) to unpack the strategy, emotion, and hard decisions behind Twilio’s brand refresh. They share how they turned a platform for developers into a movement for builders, what it takes to evolve without losing your DNA, and why the best brands don’t just look good—they make people feel seen. Expect honest takes on brand risk, leadership, internal buy-in, and one idea that (almost) involved a kidnapper van.
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6 months ago
37 minutes 30 seconds

Builders Wanted
Introducing: Builders Wanted
After three seasons of insightful discussions, deep dives into data and marketing wisdom, we're saying goodbye to Good Data, Better Marketing. In its place rises something bigger, bolder, and better. Introducing Builders Wanted, the podcast for trendsetters. The ones who break, build, and rebuild. The architects of digital experiences, seamless communication, and next gen strategies. A builder is not a job title – it's a mindset. Whether you're engineering the future of AI, rethinking customer engagement, or launching something that's never been done before. This podcast is for you. This season, we go beyond trends and into the trenches, talking to the visionaries, risk takers, and pioneers who are shaping the business world. No fluff, no buzzwords, just the real stories of breakthroughs, pivots, and game changing innovation, one episode at a time. Hit subscribe and let's get to work, builders.
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6 months ago
1 minute 12 seconds

Builders Wanted
Building a Category with AI Wearables with Chris Villarreal, Global Director of Marketing for Wearables at Meta
This episode features an interview with Chris Villarreal, Global Director of Marketing for Wearables at Meta. Chris and his team build and scale programs to drive consumer education, desire, and adoption of immersive devices. Previously, he was the Head of Brand for Meta Financial Technologies, leading brand management, integrated marketing, and the Creative Studio. He has also held roles at Goldman Sachs, American Express, and Equinox. In this episode, Kailey sits down with Chris to discuss insights on category creation, the significance of solving real consumer problems, and how Meta is leveraging multimodal AI to enhance everyday life with their Ray-Ban Meta Glasses.
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8 months ago
37 minutes 40 seconds

Builders Wanted
How Real-Time Data Drives Unparalleled Customer Loyalty with John O’Melia, Chief Customer Officer at Contentsquare
This episode features an interview with John O’Melia, Chief Customer Officer at Contentsquare, where his team works to ensure all customers harness the full power of Contentsquare’s technology and drive significant business value. Previously, he was the CEO of Seal Software (acquired by Docusign in 2020) and held leadership roles in Customer Success and Sales at Dell EMC. In this episode, Kailey and John discuss the challenges of balancing business decisions with customer-centric values, evolving customer expectations, and the importance of real-time data in enhancing digital customer experiences.
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9 months ago
35 minutes 14 seconds

Builders Wanted
Unlocking Agility: Composable Solutions, Flexible Stacks & Hybrid Architectures with Dom Selvon, Global CTO at Apply Digital
This episode features an interview with Dom Selvon, Global Chief Technology Officer at Apply Digital. Dom is a technology leader with 25 years of experience in the cloud-native and MACH communities. At Apply Digital, he is committed to employing technology for commerce and content, helping businesses succeed. Dom currently serves as a member of the MACH Alliance Executive Board, where he advocates for cloud adoption and agile methodologies. In this episode, Kailey sits down with Dom to discuss leveraging modern technology to create seamless customer experiences, the benefits of a hybrid architecture in digital transformation, and the ethical and sustainability challenges of AI.
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9 months ago
45 minutes 47 seconds

Builders Wanted
The Intersection of AI, Trust, and Consumer Experience in Financial Services with Tarun Dadoo, VP of Products & Delivery at Discover
This episode features an interview with Tarun Dadoo, VP of Products & Delivery at Discover Financial Services. Tarun is a seasoned investment, sales, and marketing professional with over a decade of experience in consumer banking, across both emerging and mature markets. Prior to joining Discover in 2011 as the Director of Marketing Strategy, Digital Innovation, and Product Development, he served Citibank for 6 years in various roles. In this episode, Kailey sits down with Tarun to discuss the delicate balance between privacy and personalized consumer experiences, the implementation of composable CDPs, and the complex interplay between good data and consumer trust.
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10 months ago
40 minutes 17 seconds

Builders Wanted
The Omnichannel Challenge: Balancing AI and Data Privacy with Jennifer Peters, Director of DTC, MarTech & Digital Compliance at OLLY
This episode features an interview with Jennifer Peters, Director of DTC, Martech, and Digital Compliance at OLLY. Here, she drives their direct-to-consumer business growth and champions the fusion of technology and marketing for top-notch digital experiences. Jennifer is a passionate CPG expert with extensive experience spanning marketing, tech, and business development in eCommerce. In this episode, Kailey and Jennifer discuss the challenges of integrating AI in regulated environments, the implications of new legislation on data privacy, and leveraging omnichannel strategies effectively.
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10 months ago
41 minutes 51 seconds

Builders Wanted
Navigating the Data Forest: Building Conviction in a Digital Age with Lena Waters & Eric Weber, Grammarly
This episode features an interview with Grammarly’s Chief Marketing Officer, Lena Waters, and Eric Weber, Head of Data. Lena leads marketing strategy, focusing on delivering the brand promise to customers, driving demand for products, and growing revenue to scale the company. Eric leads teams of data scientists and software engineers who are responsible for improving how to measure and iterate on the product to create the best communication assistant. In this episode, Kailey, Lena, and Eric discuss their collaborative approach to aligning business and customer priorities, the implications of a cookieless world on marketing attribution, and the balance of data insights and human judgment to drive meaningful customer experiences.
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11 months ago
47 minutes 30 seconds

Builders Wanted
How Next-Gen Commerce Experiences Simplify Shopping with Robert Gash, Chief Consumer Commerce Officer at Hearst Magazines
This episode features an interview with Robert Gash, Chief Consumer Commerce Officer at Hearst. Robert is a software and product development executive with extensive experience leading software development, product strategy, research, and design. Prior to joining Hearst, he served as VP of Engineering at Nurx and Symphony Commerce, and as the VP of Operations Technology at Grove Collaborative. In this episode, Kailey and Robert discuss strategies for making purchasing decisions easier for consumers, reducing informational friction, and how AI is redefining consumer experiences.
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11 months ago
40 minutes 51 seconds

Builders Wanted
The Future of Contact Centers: Blending AI and Human Touch with Alex Levin, Co-founder & CEO of Regal.AI
This episode features an interview with Alex Levin, Co-founder and CEO of Regal.ai where he leads the go-to-market teams. Previously, Alex was a product manager at Personal and Thomson Reuters, and then joined Handy (acquired by ANGI in 2018) as an early employee where he led growth and marketing. In this episode, Kailey sits down with Alex to discuss strategies for maximizing customer centricity, the balance between AI and human-driven customer experiences, and the importance of alignment between organizational values and company culture.
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1 year ago
44 minutes 11 seconds

Builders Wanted
Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.