In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations: Topics include: - Providing great service - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses how important it is to create a mental list of things that allows them to put things into perspective and what to do with the list. The list includes qualities and achievements and recognising these things and using them as confidence boosters.

In this live podcast, Total Success’s Senior Trainer, Warren Wint shows delegates how to: - State objectives in the positive - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour: - What it looks like – body language - How it comes across – vocally - This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive.

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about dialogue. Topics include: - Taking down barriers - Showing evidence back up points of view - Reacting accordingly to somebody’s performance - How to build a framework for future constructive criticisms that you want to build

In this live podcast, Total Success’s Senior Trainer, Warren Wint is demonstrating the purpose and benefits of the appraisal process. - Instilling the benefits to the appraisee’s - Influence and persuasion - Managing the process of communications - Selling the benefits of appraisals - Why appraisals fail - The main reasons for failure

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the benefits from training, how to be clear about the benefits, the benefit of investing in training and the operational and motivational benefits of training.

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the different types of difficult individuals that can disrupt training such as: - The silent type - The monopoliser - The side tracker

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily time stealers that we allow to interrupt our time such as: - Phone calls - Personal visitors - Procrastination - Indecision

In this live podcast, Total Success’s Senior Trainer, Warren Wint identifies the difference between importance and urgency through using the time management matrix .

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about daily planning Topics include: - Diary control - Scheduling - Time management principles - Controlling your daily time

In this live podcast, Total Success’s Senior Trainer, Warren Wint goes through the strategies of dealing with objections, including: - Changing tactics - Bypassing objections - Relying on and using your instinct - Pre-empting objection - Questioning the objection

In this live podcast, Total Success’s Senior Trainer, Warren Wint discusses the factors affecting telephone effectiveness. Factors include: - Being attentive - Respect - Distractions - Clarity and articulation - Environment - Subject matter

In this live podcast, Total Success’s Senior Trainer, Warren Wint is giving critique to a delegate’s presentation and looks at the two area in terms of delivery: - Vocal Image - Body language Topics also covered include: - Valid content - Flow of ideas – concept - Quality and credibility - Conviction and competence - What audiences expect when you’re delivering information

In this live podcast, Total Success’s Senior Trainer, Warren Wint is showing delegates how to maximise on body language and visual image to increase the power of expression. He covers these four areas: - Eye contact - Facial expressions - Gestures - Dress

In this live podcast, Total Success’s Senior Trainer, Warren Wint demonstrates the in importance in prioritising. Topics covered include: - Managing priorities to reflect objectives - Effective prioritising - The importance of communication - The quality/quantity conundrum - Setting required quality outcomes Managers who prioritise understand what quality the output is suppose to be, understand the resources needed and manage the time to produce them. Their thinking goes like this: “Here’s what I am going to do today. This task is a top priority not because it is the project I want most to clear from my desk, or because someone is pressing me to do it, but because it will draw the straightest line between my work and the company’s goals.”

In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the competencies needed to become a high performance management superstar. Topics covered include: - The phases of effective leadership and management - Core competencies - Processes and strategies - Common characteristics - The what, how and why managers - Setting the criteria for the objectives and goals for your group Every manager wants to be a High Performance Management Superstar but… how do we become one? There are certain core competencies that an effective manager will demonstrate, these are not hard skills to develop and put into practice. Some of the key things to think about in management are; making decisions with the end in mind, creating actions plans, knowing where you are going.

In this podcast, Warren is discussing the concepts of effective leadership - Being an assertive leader - Managing conflict - Benefits of keeping your team occupied - Helping your team work towards deadlines - Controlling situations - Setting objectives, challenges and recognising your teams efforts There are many ways in which a leader can be assertive. Asking for what we need, giving reasons for what we want, stating consequences of actions, negotiating gently giving options or alternatives and increasing consequences are some of the most effective ways and it is important that we use an escalation or a combination of these techniques to become more effective.

During this audio recording you’ll hear Warren talking to delegates on our leadership and team building training course about the art and the skill of motivation. One of the aspects of this conversation you’ll hear Warren discussing the three stage process of externally motivating staff. Stage one: Setting targets. Stage two: Establishing performance or behavioural plans. Stage three: Rewards associated with achieving targets

During this podcast Warren breaks down and explains in greater details how targets and goal setting are the fundamental keys to effective motivation. Stage one: Target. Employees can be motivated by setting a target and a goal. Stage two: Performance or behavioural plans. Once a target or goal has been developed stage two involves devising a plan. Plan can be either a behavioural action plan or a performance action plan. It should be communicated so that the individual is able to follow the plan within a given time period. And should be broken down so that the individual/ team can easily see how to achieve the goal of target. An effective leader should always remember that the first emotional reaction to change is resistance. This resistance can be quite strong if the team or individual is experienced, has been working in the organisation for a long time, or is used to using the current process or procedures. A successful motivator or influence should be able to recognise this as one of the first factors to overcome. Stage three: Reward. Great motivators recognise the need to reward achievement not only in achieving the goal but also to reward the progress towards the successful achievement of the goal. Rewards can be external; praise, recognition, incentives, time off etc. They can also be internal; the feelings of satisfaction we experience once we have achieved a target. We can feel pride, self-achievement, increased confidence, satisfaction etc. The excellent motivator not only understands the value of external motivators to drive improvements in performance and behaviour but will also use internal factors of motivation to achieve their goal.