In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations:
Topics include:
- Providing great service
- How to express yourself
- Deliver information in a clear, simple and effective way
- Maintain strength of delivery
- Construct language in a positive way
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In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations:
Topics include:
- Providing great service
- How to express yourself
- Deliver information in a clear, simple and effective way
- Maintain strength of delivery
- Construct language in a positive way
Assertiveness Skills - Body Language and Communication
Total Success Training
18 minutes 55 seconds
7 years ago
Assertiveness Skills - Body Language and Communication
In this live podcast, Total Success’s Senior Trainer, Warren Wint talks about the two elements of assertive behaviour:
- What it looks like – body language
- How it comes across – vocally
- This podcast also explores the different behaviours between - Aggressive, Passive and Assertive people and the quickest and easiest mechanisms to becoming assertive.
Total Success Training
In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations:
Topics include:
- Providing great service
- How to express yourself
- Deliver information in a clear, simple and effective way
- Maintain strength of delivery
- Construct language in a positive way
