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Total Success Training
Total Success Training
21 episodes
7 months ago
In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations: Topics include: - Providing great service - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way
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Education
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All content for Total Success Training is the property of Total Success Training and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations: Topics include: - Providing great service - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way
Show more...
Education
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Leadership - Concepts of Effective Leadership
Total Success Training
5 minutes 5 seconds
7 years ago
Leadership - Concepts of Effective Leadership
In this podcast, Warren is discussing the concepts of effective leadership - Being an assertive leader - Managing conflict - Benefits of keeping your team occupied - Helping your team work towards deadlines - Controlling situations - Setting objectives, challenges and recognising your teams efforts There are many ways in which a leader can be assertive. Asking for what we need, giving reasons for what we want, stating consequences of actions, negotiating gently giving options or alternatives and increasing consequences are some of the most effective ways and it is important that we use an escalation or a combination of these techniques to become more effective.
Total Success Training
In this live podcast, Total Success’s Senior Trainer, Warren Wint is discusses managing customer’s expectations: Topics include: - Providing great service - How to express yourself - Deliver information in a clear, simple and effective way - Maintain strength of delivery - Construct language in a positive way