Discover how wellness becomes the defining advantage in luxury hospitality.
Guest: Patrick Fernandes, CEO of Alchemy Wellness Resorts and Executive Managing Director at Carillon Miami Wellness Resort, joins Host Armando Cerda to unpack 25+ years of luxury leadership and the tactics that turn wellbeing into measurable guest value.
- Embed wellness as an operational philosophy to increase guest loyalty and premium rates.
- Deploy touchless wellness circuits and high-tech restorative journeys that boost guest recovery and satisfaction.
- Build culture through trust, recognition and purpose to reduce turnover and deliver authentic service.
- Apply curiosity, humility and resilience to lead teams and accelerate innovation.
Practical strategies and examples for managers and leaders who want to reframe luxury around wellbeing.
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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

The Fly Fairly team unpacks how Gen Z is reshaping travel with new expectations around transparency and flexible payments. From buy now, pay later to the rise of discovery-first planning, this episode explores what OTAs must change to keep up with the next generation of travelers.

Recenter hospitality around generosity and memory.
Learn how to shift from scarcity to service and lead teams that thrive.
Steve Fortunato is a leadership expert, entrepreneur, and founder of the event venues, the Harper and the Fig House, and roomforty a catering company that served the Los Angeles area for 20 years, and has now relocated to Santa Cruz to do intimate, immersive gatherings that create lifelong memories.  Known for pioneering the Host Mindset, Steve helps leaders and organizations cultivate genuine relationships that drive performance, foster belonging, and sustain long-term success. His transformative approach empowers leaders to navigate complexity with authenticity, generosity, and empathy.

- Design guest experiences that create lasting memories and drive repeat business.
- Replace scarcity-driven habits with a generous operating system that boosts staff morale and retention.
- Hire and develop coachable talent and lead with systems that protect home life and resilience.
- Launch experiential dining concepts and use tactile details to elevate perceived value.
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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality'

Stop treating transportation like a commodity. Learn how hospitality wins riders, loyalty, and revenue.
Patrick Goddard turned hotel service into a thriving intercity rail experience that customers love.
Guest: Patrick Goddard, CEO of Brightline Trains Florida, leads the $6B project that relaunched private intercity rail in the US, delivering 300,000 monthly riders, a 75 NPS, and 95% on-time performance.
- Design passenger journeys that feel like a hotel stay, increasing loyalty and repeat bookings.
- Convert car-centric travelers by marketing real guest benefits that reduce friction and boost adoption.
- Scale operations while protecting service: tactics to raise capacity, manage GDS distribution, and improve yield.
- Lead teams through industry change using a white-belt mindset, resilience hiring, and values alignment.
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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Turn underused property into a profitable, tech-forward hotel.
Learn how Jordi De kort scaled five hotels and opened a new resort in Curaçao using mobile key, receptionless check-in, and sustainable systems.
Guest: Jordi De kort, founder and hotel developer at Steinmetz | De Kort, operator of five hotels and the Nova Curaçao resort, shares hands-on lessons from fast-growth hotel development.
- Cut operating costs by adopting mobile key and automated check-in without losing guest convenience.
- Increase occupancy and average length of stay by designing rooms for long-stay comfort and flexibility.
- Future-proof projects by integrating software-ready infrastructure during construction to simplify operations and reporting.
- Improve financing and margins with energy measures such as A-label standards and solar installations.
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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Maximize bookings without competing on price.
Optimize your OTA shop window to attract the right guests.
Guest Khalifa Saqer, CEO of HostelHop and hospitality consultant with 13 years' experience, joins Host Gabriella Gomes Branco to share tactical growth strategies for hostels.
- Make your OTA listing the shop window: better photos and traveler-focused descriptions that raise conversions.
- Turn OTA traffic into direct bookings by packaging clear value, improving reviews and responding strategically.
- Leverage partnerships like transport integrations to expand reach, lower marketing effort and add traveler perks.
- Design spaces and experiences that foster trust and belonging to boost repeat stays and referrals.
Actionable, practical advice for managers and leaders who want more visibility, revenue and guest loyalty.
Follow Future Of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Can a safari lodge teach hotels how to give back more than they take?
Emma Müller shares practical, scalable steps to move hospitality from sustainable to regenerative.
Guest: Emma Müller, student at Hotel School the Hague with experience in South African luxury safari lodges, an internship in Frankfurt, and co-creator of a minor in regenerative society.
- Reframe success beyond RevPAR so your property measures social and ecological returns.
- Implement small, high-impact changes that scale into lasting community benefits.
- Use guest experiences and staff engagement to strengthen conservation and local hiring.
- Apply practical models such as water-cycling, tracker academies, and solar integration.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Make music work for your guests: small playlist changes that boost dwell time and revenue.
Discover how branded soundscapes shape guest perception across hotels, restaurants and retail.
Guest: Danny Bas, Sales Director at Xenox Music Media. With 13 years at Xenox and a 35-year track record supplying background music to hotels, retail and venues worldwide, he shares practical music, licensing and tech strategies for hospitality leaders.
- Increase guest dwell time and repeat visits by aligning playlists to brand, time of day and venue.
- Reduce compliance risk and simplify royalties with practical guidance on Buma, Sena and business licensing.
- Streamline operations with scheduled programming for breakfast, bars and seasonal campaigns.
- Leverage AI and retail media to personalize atmosphere while preserving the personal service clients expect.
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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Managing humanity under pressure: practical leadership that turns complaints into loyalty.
Short, low-cost tactics you can use this week to boost guest satisfaction and team morale.
Jordy Smit, General Manager at Courtyard by Marriott, brings over 16 years with Marriott, pre-opening experience at Moxie Utrecht, and hands-on leadership running hotels in Berlin through COVID. In conversation with host Arjan Eikelenboom he shares how servant leadership and empowerment drive measurable results.
- Empower your team to resolve complaints on the spot so guests leave happy and return
- Use micro-recognition and on-the-spot gestures to keep morale high during peak service
- Create team-led activations to rebuild culture, reduce turnover, and increase engagement
- Shift from command to coaching to lift guest satisfaction scores within months
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Can Amsterdam grow tourism without sacrificing livability?
Hear how one policy shift and targeted real estate can move visitors out of the crowded center.
Guest: René van Schie, Director Accommodations and Leisure, Metropool Regio Amsterdam. Host: Arjan Eikelenboom. René moved from managing the Vondelpark youth hostel to coordinating hotel and leisure development across 30 municipalities, giving him hands-on insight into zoning, place-making and community-focused tourism.
- Avoid costly hotel projects by learning where not to build and how to align with municipal strategy
- Use high-quality regional attractions to redistribute visitors while protecting neighborhood life
- Design mixed-use hotels that preserve public space and activate communities for locals and guests
- Leverage hotel zoning for short-term housing solutions and smarter planning decisions
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Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Want 10 to 30% more revenue without adding listings?
Learn the daily habit and design choices that turn operations into a growth engine.
Guest Eric Moeller, CEO of Freewyld, a founder who turned operational excellence into a growth engine and a leading voice in short-term rentals. Hosted by Gabriella Gomes Branco.
- Capture 10 to 30% more revenue by owning your pricing tool and checking market pacing daily.
- Stop reactive price slashes and implement a revenue strategy that responds to competitor bookings and demand.
- Boost direct bookings and repeat stays by designing intentional, tech free experiences that reconnect guests.
- Scale faster by hiring revenue or design experts when you are not obsessed with those functions.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Skip a daily clean, plant a tree, and turn guest choice into measurable sustainability impact.

Hear how one hotelier made this idea global and planted close to 700,000 trees.
Guest: Floris Licht, hotelier, entrepreneur and founder of Company: Hotels for Trees, and General Manager at DoubleTree by Hilton Amsterdam Central Station. Host: Arjan Eikelenboom.
- Save housekeeping costs while funding verified tree planting projects.
- Boost staff recruitment and team engagement with hands-on planting days.
- Offer guests an easy carbon-aware option that integrates with PMS and digital check-in.
- Convert group and corporate bookings into tangible CSR outcomes and marketing stories.
Practical tactics for quick implementation and measurable guest-facing impact.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop losing bookings to complexity and outdated systems.
Make technology work for guests, staff, and your bottom line.
Susanne Frankenhauser, hospitality sales and distribution consultant at TH-Experts, draws on hotel apprenticeship roots and hands-on experience with reception, sales, PMS, channel managers and website integrations to help independent properties modernize.
- Fix revenue leaks by identifying unused PMS features and cleaning booking data
- Boost direct bookings with focused content and consistent portal pricing in 4 to 8 weeks
- Select right-sized technology and roll it out step-by-step to protect brand and budget
- Blend smart automation with human service to raise guest satisfaction and repeat business
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop guessing what guests want. Learn a practical process to turn customer conversations into a clear, revenue-driving proposition.

Market clarity, a single source of truth, and AI-ready operations that protect margin and service.
Anu Ala-Outinen, co-founder of Moder and former competition lawyer turned travel tech entrepreneur, explains how to validate your market and make your UVP operational.

- Validate demand by talking to customers so you attract the right guests and reduce costly assumptions.
- Craft a UVP that is clear, relevant, and memorable so teams make faster, more consistent decisions.
- Consolidate messy tech stacks into one platform to sell experience packages, streamline operations, and get a single source of truth.
- Apply AI to personalize offers and optimize staffing while keeping human service central to the guest experience.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Make your hotel team indispensable and your guest experience unforgettable.
A career from doorman to Managing Director with repeatable tactics for leaders.
Guest: Ramon Reyes, Managing Director at Omni Atlanta Hotel. A servant leader who led multiple pre-openings and won General Manager of the Year while running one of Omni's largest nearly 1,100-room properties.
- Retain and grow talent by building internal career pathways and a career closet that removes barriers to advancement.
- Lead across departments using cross-training tactics that build credibility and operational fluency.
- Design memorable group and F&B experiences that showcase local flavor and boost guest loyalty.
- Use technology to personalize high-volume service while preserving human connection.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop losing cash and time to clunky payment processes.
Hear how payments data can unlock liquidity, cut risk, and speed bookings.
Will Bicknell, who leads Felloh and brings experience as a tour operator and former FinTech chief innovation officer, joins host Gabriella Gomes Branco to explain how payments, data, and compliance transform travel operations. He shows practical steps operators can use today.
- Automate payments to reduce manual chasing and fraud exposure, saving staff hours.
- Reconcile payments with bank data to free working capital and simplify finance.
- Use payment data to satisfy regulators and merchant acquirers, building trust and lowering costs.
- Apply low-code tools like payment links and Zapier to scale without heavy engineering.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Want to know about boutique hotels that feel alive and profitable? Tune in.
How one director rebuilds tired properties by prioritizing people, design, and local partnerships.
Guest Nicoline Montanus, director of Arq Hotels, shares her experience leading iconic properties and building boutique hotels with soul.
- Increase guest satisfaction by making staff the core of every stay, improving warmth and retention.
- Cut food waste and costs while delivering memorable, personalized breakfasts.
- Free team time with smart digital tools so staff can focus on human moments.
- Revive tired hotels through trust-first takeovers, local sourcing, and thoughtful redesign.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop building next year from last year's budget.
Learn how boutique hotels can anticipate change and convert tech into time for real hospitality.
Sander Allegro, founder at Allegro INN ovations, a 25+ year hospitality strategist who became a general manager at 21 and chairs Quality Lodgings.
- Future-proof your property by identifying the major forces that will reshape demand and operations.
- Use technology to remove admin, freeing teams to deliver unforgettable, personal welcomes.
- Apply low-cost operational tweaks that measurably lift guest satisfaction and review scores.
- Lead with curiosity, build informal networks, and involve young talent to sharpen strategy.
On The Future of Hospitality with host Arjan Eikelenboom. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop losing guests before they book.
Learn how culture, conversation and authentic storytelling turn social media into revenue.
Scott Eddy, hospitality influencer, brand strategist and globetrotting speaker at MrScottEddy. He built the region's first major digital marketing agency in Asia and pioneered social media for travel, with work including the Star Alliance round the world campaign, Aman as an early client, and tourism board partnerships such as Jamaica.
- Close the loop on communications to protect trust and stop ghosting that destroys culture and guest loyalty.
- Convert staff engagement into repeat business by treating employees as your first guests.
- Replace polished ads with people-first storytelling and short-form video to boost bookings and engagement.
- Use Asian-style personalization and practical TikTok tactics to drive higher spend and return visits.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Fix hotel connectivity, before it costs you bookings, revenue, and trust.

Learn how one travel‑tech team turns supplier chaos into sub‑500ms search and rapid go‑live.
Guest: Mrigindra "Boney" Mithil, co‑founder of Zentrumhub - a travel‑tech connectivity platform powering 3M+ bookings annually and trusted by dozens of OTAs; Boney shares hands‑on lessons from integrations, scalability and founding through COVID.
Key takeaways:

- Go live faster: reduce time‑to‑market and cost — launch in days instead of months.
- Win conversions: sub‑500ms search speeds cut drop‑offs and protect thin margins.
- Build operational trust: shared logs and transparent APIs speed debugging and prevent revenue loss.
- Simplify with AI: show fewer, personalized options to accelerate booking decisions.
Follow the Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.