Using hospitality to transform train travel

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The Future of Hospitality

92 episodes

6 days ago

In this podcast we journey beyond today’s industry standards to imagine what’s next. We speak with hospitality experts across operations, sales, technology and more - diving deep into the trends shaping tomorrow. While technology plays a role, the podcast also explores topics like guest experience, operational insights, and more, with each episode offering practical takeaways and a fresh perspective on what the industry’s future might look like. If you’re ready to stay ahead in hospitality, tune in for ideas, inspiration, and insights from the leaders shaping the industry."

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Using hospitality to transform train travel

The Future of Hospitality

37 minutes 50 seconds

1 week ago

Using hospitality to transform train travel

Stop treating transportation like a commodity. Learn how hospitality wins riders, loyalty, and revenue.
Patrick Goddard turned hotel service into a thriving intercity rail experience that customers love.
Guest: Patrick Goddard, CEO of Brightline Trains Florida, leads the $6B project that relaunched private intercity rail in the US, delivering 300,000 monthly riders, a 75 NPS, and 95% on-time performance.
- Design passenger journeys that feel like a hotel stay, increasing loyalty and repeat bookings.
- Convert car-centric travelers by marketing real guest benefits that reduce friction and boost adoption.
- Scale operations while protecting service: tactics to raise capacity, manage GDS distribution, and improve yield.
- Lead teams through industry change using a white-belt mindset, resilience hiring, and values alignment.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality