Want 10 to 30% more revenue without adding listings?
Learn the daily habit and design choices that turn operations into a growth engine.
Guest Eric Moeller, CEO of Freewyld, a founder who turned operational excellence into a growth engine and a leading voice in short-term rentals. Hosted by Gabriella Gomes Branco.
- Capture 10 to 30% more revenue by owning your pricing tool and checking market pacing daily.
- Stop reactive price slashes and implement a revenue strategy that responds to competitor bookings and demand.
- Boost direct bookings and repeat stays by designing intentional, tech free experiences that reconnect guests.
- Scale faster by hiring revenue or design experts when you are not obsessed with those functions.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Skip a daily clean, plant a tree, and turn guest choice into measurable sustainability impact.

Hear how one hotelier made this idea global and planted close to 700,000 trees.
Guest: Floris Licht, hotelier, entrepreneur and founder of Company: Hotels for Trees, and General Manager at DoubleTree by Hilton Amsterdam Central Station. Host: Arjan Eikelenboom.
- Save housekeeping costs while funding verified tree planting projects.
- Boost staff recruitment and team engagement with hands-on planting days.
- Offer guests an easy carbon-aware option that integrates with PMS and digital check-in.
- Convert group and corporate bookings into tangible CSR outcomes and marketing stories.
Practical tactics for quick implementation and measurable guest-facing impact.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop losing bookings to complexity and outdated systems.
Make technology work for guests, staff, and your bottom line.
Susanne Frankenhauser, hospitality sales and distribution consultant at TH-Experts, draws on hotel apprenticeship roots and hands-on experience with reception, sales, PMS, channel managers and website integrations to help independent properties modernize.
- Fix revenue leaks by identifying unused PMS features and cleaning booking data
- Boost direct bookings with focused content and consistent portal pricing in 4 to 8 weeks
- Select right-sized technology and roll it out step-by-step to protect brand and budget
- Blend smart automation with human service to raise guest satisfaction and repeat business
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop guessing what guests want. Learn a practical process to turn customer conversations into a clear, revenue-driving proposition.

Market clarity, a single source of truth, and AI-ready operations that protect margin and service.
Anu Ala-Outinen, co-founder of Moder and former competition lawyer turned travel tech entrepreneur, explains how to validate your market and make your UVP operational.

- Validate demand by talking to customers so you attract the right guests and reduce costly assumptions.
- Craft a UVP that is clear, relevant, and memorable so teams make faster, more consistent decisions.
- Consolidate messy tech stacks into one platform to sell experience packages, streamline operations, and get a single source of truth.
- Apply AI to personalize offers and optimize staffing while keeping human service central to the guest experience.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Make your hotel team indispensable and your guest experience unforgettable.
A career from doorman to Managing Director with repeatable tactics for leaders.
Guest: Ramon Reyes, Managing Director at Omni Atlanta Hotel. A servant leader who led multiple pre-openings and won General Manager of the Year while running one of Omni's largest nearly 1,100-room properties.
- Retain and grow talent by building internal career pathways and a career closet that removes barriers to advancement.
- Lead across departments using cross-training tactics that build credibility and operational fluency.
- Design memorable group and F&B experiences that showcase local flavor and boost guest loyalty.
- Use technology to personalize high-volume service while preserving human connection.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop losing cash and time to clunky payment processes.
Hear how payments data can unlock liquidity, cut risk, and speed bookings.
Will Bicknell, who leads Felloh and brings experience as a tour operator and former FinTech chief innovation officer, joins host Gabriella Gomes Branco to explain how payments, data, and compliance transform travel operations. He shows practical steps operators can use today.
- Automate payments to reduce manual chasing and fraud exposure, saving staff hours.
- Reconcile payments with bank data to free working capital and simplify finance.
- Use payment data to satisfy regulators and merchant acquirers, building trust and lowering costs.
- Apply low-code tools like payment links and Zapier to scale without heavy engineering.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Want to know about boutique hotels that feel alive and profitable? Tune in.
How one director rebuilds tired properties by prioritizing people, design, and local partnerships.
Guest Nicoline Montanus, director of Arq Hotels, shares her experience leading iconic properties and building boutique hotels with soul.
- Increase guest satisfaction by making staff the core of every stay, improving warmth and retention.
- Cut food waste and costs while delivering memorable, personalized breakfasts.
- Free team time with smart digital tools so staff can focus on human moments.
- Revive tired hotels through trust-first takeovers, local sourcing, and thoughtful redesign.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop building next year from last year's budget.
Learn how boutique hotels can anticipate change and convert tech into time for real hospitality.
Sander Allegro, founder at Allegro INN ovations, a 25+ year hospitality strategist who became a general manager at 21 and chairs Quality Lodgings.
- Future-proof your property by identifying the major forces that will reshape demand and operations.
- Use technology to remove admin, freeing teams to deliver unforgettable, personal welcomes.
- Apply low-cost operational tweaks that measurably lift guest satisfaction and review scores.
- Lead with curiosity, build informal networks, and involve young talent to sharpen strategy.
On The Future of Hospitality with host Arjan Eikelenboom. Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Stop losing guests before they book.
Learn how culture, conversation and authentic storytelling turn social media into revenue.
Scott Eddy, hospitality influencer, brand strategist and globetrotting speaker at MrScottEddy. He built the region's first major digital marketing agency in Asia and pioneered social media for travel, with work including the Star Alliance round the world campaign, Aman as an early client, and tourism board partnerships such as Jamaica.
- Close the loop on communications to protect trust and stop ghosting that destroys culture and guest loyalty.
- Convert staff engagement into repeat business by treating employees as your first guests.
- Replace polished ads with people-first storytelling and short-form video to boost bookings and engagement.
- Use Asian-style personalization and practical TikTok tactics to drive higher spend and return visits.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.
Disclaimer: This podcast shares stories, experiences, and opinions from hosts and guests. They are personal perspectives only and not statements of fact or official advice from The Future of Hospitality

Fix hotel connectivity, before it costs you bookings, revenue, and trust.

Learn how one travel‑tech team turns supplier chaos into sub‑500ms search and rapid go‑live.
Guest: Mrigindra "Boney" Mithil, co‑founder of Zentrumhub - a travel‑tech connectivity platform powering 3M+ bookings annually and trusted by dozens of OTAs; Boney shares hands‑on lessons from integrations, scalability and founding through COVID.
Key takeaways:

- Go live faster: reduce time‑to‑market and cost — launch in days instead of months.
- Win conversions: sub‑500ms search speeds cut drop‑offs and protect thin margins.
- Build operational trust: shared logs and transparent APIs speed debugging and prevent revenue loss.
- Simplify with AI: show fewer, personalized options to accelerate booking decisions.
Follow the Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.

Want graduates who arrive ready to run a 24/7 operation?
Learn how to turn hospitality education into real‑world workforce pipelines.
Guest: Marco Ten Hoor, Academy Director, Hotel Management School Leeuwarden. A fifth‑generation hotelier who led a curriculum overhaul, scaled real‑world learning to ~3,000 students, and built deep industry partnerships and accreditation.
- Hire candidates with practiced hostmanship and guest‑recovery skills to cut onboarding time.
- Co-create revenue‑generating learning companies so students gain commercial experience before they join you.
- Apply blended learning and rapid digital pivots to maintain training continuity during crises.
- Use AI as a productivity tool and redesign assessments to measure applied judgment, not rote answers.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.

How do you sell safety and welcome in places where LGBTQ travelers aren’t protected?

John Tanzella reveals practical strategies to turn cultural and political complexity into business opportunity.
Guest: John Tanzella, President & CEO of IGLTA — 20 years leading global LGBTQ travel advocacy and the IGLTA Foundation, operating across 80 countries.
- Assess destination risk and protect guests: practical checks for laws, culture, and safety partnerships.
- Open new markets responsibly: tactics to engage governments, tourism boards, and members to expand LGBTQ travel.
- Build talent pipelines: use fellowships, mentorship and cross-role experience to recruit and retain younger hospitality professionals.
- Amplify impact with foundation-led programs: leverage nonprofit and corporate partnerships to support vulnerable communities while strengthening your business.
Follow The Future Of Hospitality for weekly insights into hospitality, hotels, and guest experience.

Stop losing sleep over unpredictable occupancy, learn the pragmatic playbook that turned a one‑man hotel into a profitable regional operator.

Martin Hendricks explains how to scale, survive crises, and squeeze margin from every P&L line.
Guest: Martin Hendricks, CEO & founder of Black Label Hotels — nine‑hotel operator with DoubleTree by Hilton partnerships, proven turnaround specialist, and backed by a long‑term family office.

- Get repeatable scaling tactics to move from boutique to multi‑property profitability.
- Protect cashflow and staff in crises — practical decisions that preserved operations during 2008 and COVID.
- Apply low‑risk operational fixes that lift ADR, cut costs, and improve margins across the P&L.
- Use franchise brand margin and strategic partnerships to accelerate ramp‑up and reduce distribution risk.
Follow The Future of Hospitality for weekly insights into hospitality, hotels, and guest experience.

How do European hotels win the Nordic traveler? Regitze, founder of Rose PR, reveals her "slow PR" playbook—storytelling, authenticity and nature-led positioning that turns properties into destinations. Tune in to rethink hotel PR for Scandinavia.

Michaela Luckhardt shares how she built strong hotel teams through crisis, family life, and change. From recruiting with intention to leading with empathy, she reveals what keeps staff motivated, even under pressure. An honest, inspiring look into the people-first side of hospitality.

From luxury weddings in Tuscany to last-minute villas for Justin Bieber and Ed Sheeran, Irene Avogadri has seen it all. In this episode, she shares how she built trust with A-list clients, and why being “the fixer” isn’t about glamour, but grit.

In this episode, William Yarney shares how hospitality is being redefined, from post-COVID guest expectations to Gen Z’s demand for purpose, boundaries, and connection. Drawing from his journey at Soho House and The Social Hub, he reveals how the future of our industry is being shaped by empathy, innovation, and intentional leadership.

In this episode, David Arraya redefines what’s truly draining your hotel teams, and it’s not workload. From ego-driven leadership to energy-based alignment, he shares a powerful blueprint for conscious hospitality. If you lead people, this conversation will shift the way you think about culture, presence, and long-term performance.

What started with a simple newspaper ad and a group of strangers in a castle grew into Villa Vibes: a hospitality brand with thousands of bookings each year. Discover how Harold Blanken combined curiosity, connection, and adventure into a concept that redefines hospitality.

Discover how Hotel School Amsterdam - The Hague is redefining hospitality education. Senior lecturer Annemoon Schepel shares how today’s students learn leadership, emotional intelligence, and the smart use of AI. This episode explores how modern hospitality schools prepare future hotel leaders with real-world skills, challenge-based learning, and human-centered leadership.