Host Thomas Lah and You.com’s Doug Duker explore how AI-native startups are redefining enterprise software through secure, multi-model platforms, personalized training, and a new approach to customer success in the age of artificial intelligence.

In this episode of TECHtonic, TSIA’s Thomas Lah talks with Teradata’s Alex Console about how his team is transforming enterprise support through AI, automation, and data-driven strategies to deliver always-on availability, measurable value, and a smarter customer experience.

Rocketlane CEO Srikrishnan Ganesan joins TSIA’s Thomas Lah to explore how AI is transforming professional services, from onboarding to adoption. They dive into shrinking project timelines, blurring roles between services and customer success, and why AI may unlock a new era of business value.

In this episode of TECHtonic, Thomas Lah interviews Shane Luke, VP of Workday AI, about how Workday is embedding artificial intelligence into the core of enterprise software. Shane explains how his team delivers AI capabilities, from recruiting and talent mobility to contract intelligence and auditing, all while ensuring trust, transparency, and reduced bias.

Harvard’s Dr. Chris Dede joins TSIA’s Thomas Lah to explore how AI is reshaping work, why reskilling and unlearning matter, and what it takes for professionals and companies to thrive in the age of constant change.

Discover how ‘boring AI’ is driving big wins in SaaS and professional services. Learn how to boost productivity, close the AI trust gap, and build strategies that deliver real ROI.

AI is reshaping more than products, it’s redefining how tech companies go to market. In this episode, ScienceLogic’s Wendy Wooley shares how aligning around value—not just features—is the new competitive edge.

Thomas Lah talks with Kelly Morgan, Chief Customer Officer at Docusign, about how the company successfully transitioned to a 100% usage-based pricing model by reshaping customer success, merging renewal and adoption roles, and focusing on value delivery in a data-driven, AI-powered world.

Thomas Lah sits down with People.ai’s Chris Albro and Chad O’Connor to explore how AI is transforming sales from instinct-driven to data-powered. They break down the “four sales rituals” and reveal how forward-thinking teams are utilizing AI to enhance efficiency, improve forecasting, and foster more meaningful customer engagement.

In this episode of TECHtonic, Thomas Lah talks with Robin CEO Micah Remley about why hybrid work models often fall short, and how companies can fix them. From redefining “hybrid” to using data and AI for smarter office design, they explore what it really takes to make flexible work effective and engaging.

In this episode of TECHtonic, host Thomas Lah is joined by Jeremy DelleTezze, TSIA’s SVP of Software Development and Analytics, for a grounded look at what it really takes to deploy AI inside an enterprise. From buy-vs-build decisions to managing cultural resistance, they share real-world lessons and actionable takeaways for making AI work—without the hype.

This episode addresses the persistent hurdles professional services organizations face when quoting projects, including inefficient manual processes, lack of margin visibility, and inaccurate forecasting. It highlights how most teams still rely on spreadsheets, leading to slow turnaround times and costly quoting errors.

Recorded live at the TSIA World INTERACT 2025 conference, this episode features Thomas Lah delivering a bold, insightful keynote on overcoming inertia and navigating four powerful forces reshaping tech business models.

To celebrate episode 100 of TECHtonic, we’re highlighting some of the most impactful conversations from past guests — a curated collection of insights that showcase the shifting dynamics of the tech industry.

TSIA’s Thomas Lah and Janice Lee explore how AI is revolutionizing education services, empowering leaders to drive value, scale smarter, and redefine the future of learning in tech.

Join us as Thomas Lah speaks with IBM’s Bala Malhotra on the key considerations necessary to create an AI-driven, high-value support experience.

Find out how AI-powered workflows, ambient intelligence, and predictive analytics are transforming customer support and reshaping enterprise success.

Take an in-depth look at how AI is transforming B2B marketing by replacing outdated lead generation models with multi-threaded engagement, AI-driven personalization, and a collaborative approach to Account-Based Marketing (ABM).

Explore how AI is reshaping the B2B landscape of professional services, sales, and go-to-market strategies.

How do you make a splash in a red ocean? Thomas talks to the owner of Sagebrush Coffee about how he built a standout brand through data-driven operations, storytelling, and fresh roasting, offering insights on differentiation and growth in competitive industries.