Welcome to the 6-Month Company Update!In this video, I’m sharing the full journey of building YourCXC over the past six months — with a special focus on company formation, the challenges, and how I am helping clients improve customer experience across their organisations.Here’s what you’ll learn:🔹 How the business idea for YourCXC came to life🔹 What it took to legally set up the company in the UAE — trade license, taxes & banking🔹 Early marketing efforts and what actually worked🔹 Real stories from client meetings — including common CX gaps we’re solving🔹 What clients are asking for, and how I am adapting to meet those needs🔹 A look ahead: my goals and growth plansThis update is packed with practical insights — whether you're a client, consultant, or CX-curious.📅 BOOK A FREE CONSULTATIONWant to see how YourCXC can support your business? Let’s talk.👉 https://www.yourcxc.com/booking-calendar👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP#CustomerExperience #ClientSuccess #CXConsultant #YourCXC #UAEbusiness #ServiceDesign #SmallBusinessUpdate #CustomerJourney
In this video, I uncover the truth behind rising customer expectations and why many big businesses are struggling to keep up. From digital transformation and siloed systems to outdated customer journey strategies, I break down the key reasons behind the disconnect — and what you can do to deliver a better Customer Experience.👉 If you’re a business owner, CX lead, or just passionate about improving your customer journey, this is a must-watch.👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP📌 What You’ll Learn:✅ Why customer expectations have changed dramatically✅ The real reasons large companies fail to meet those expectations✅ How legacy systems and silos block seamless customer experiences✅ The strategies YOU can use to bridge the gap✅ The future of customer engagement and how to stay aheadWhether you're building your CX strategy from scratch or refining your digital journey, this video gives you the insights you need to compete in the experience economy.🔍 Need help mapping your customer journey or improving your CX strategy?🎯 Book your FREE CONSULTATION now at: https://www.yourcxc.com/booking-calendar#CustomerExperience #CustomerJourney #CXStrategy #DigitalTransformation #CustomerExpectations #CustomerCentricity #YourCXC
In this video, I explore how Augmented Reality (AR) is revolutionising the retail industry by transforming the customer journey and enhancing customer experience. Discover how AR can help your business increase customer satisfaction, boost sales, and create personalised shopping experiences.
🚀 In This Video, I Cover:
✅ How AR is transforming the shopping experience with virtual try-ons
✅ Real-world examples of brands using AR to boost engagement
✅ The power of AR personalisation and tailored product recommendations
✅ The future of AR in retail and beyond
👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP
🔍 Ready to enhance your customer experience strategy? Book a consultation with me today: 👉 https://www.yourcxc.com/booking-calendar
📢 Don’t miss our latest insights on customer experience!
✅ Like, Subscribe, and turn on Notifications!
✅ Share this video with your network.
#CustomerExperience #CustomerJourney #Consultation #AugmentedReality #VirtualTryOn #RetailInnovation #YourCXC
First impressions can make or break your startup — and that’s where customer experience comes in. In this video, I share practical CX strategies that help early-stage businesses build loyalty, boost engagement, and turn new customers into lifelong advocates.
From personalising the customer journey to handling complaints with confidence, these hacks are designed to help you stand out in a crowded market — even on a startup budget.
💡 Learn how to:
✅ Build a strong digital first impression
✅ Personalise onboarding experiences
✅ Use feedback to drive growth
✅ Create wow moments that keep customers coming back
✅ Build a customer-centric culture from day one
👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP
🔍 Need expert help with your customer experience?
📅 Book a free consultation now: https://www.yourcxc.com/consultation
🌐 Visit our website: https://www.yourcxc.com
🎥 Subscribe for more CX strategies, startup tips, and consultation insights to help you grow.
#CustomerExperience #CustomerJourney #StartupCX #CXConsultant #YourCXC #CustomerSuccess #CustomerRetention #StartupTips #Onboarding #CXStrategy
From your morning coffee to your next tech upgrade, US tariffs are quietly reshaping how—and what—we buy. But what does this mean for the Customer Experience?
In this video, I break down how tariffs impact the Customer Journey—from rising prices to disrupted product availability—and explore how businesses can adapt with strategies that protect customer trust.
✅ What are tariffs, and why do they matter?
✅ How do they affect your day-to-day experiences as a consumer?
✅ What can businesses do to maintain brand loyalty and CX excellence in a tariff-driven economy?
Whether you're a business owner or curious customer, this episode is for you.
👀 Check out all the Your Customer Experience Explained videos to satisfy your customers:https://youtube.com/playlist?list=PL5ULwhwXE8lhJqfHsiAy9a1tbRyhCH8tZ&si=nt9KXkeUwHpVJISP
🔗 Book a consultation: https://www.yourcxc.com/consultation
🌐 Learn more at: https://www.yourcxc.com
👇 Share your experiences in the comments—how have rising prices or reduced availability affected your shopping habits?
#CustomerExperience #CustomerJourney #CX #Tariffs #CXStrategy #YourCXC #CustomerExperienceConsultant #BusinessConsultation
Retail is evolving—and fast. In this video, we explore how the customer experience is becoming the most powerful driver of success in the modern retail landscape. From the rise of e-commerce and omni-channel strategies to AI-driven personalisation and ethical sourcing, the future of retail is customer-centric.🚀 Whether you're a retail leader, store owner, or startup founder, understanding the customer journey and creating intentional, memorable experiences is no longer optional—it's essential.What we cover:✅ The shift from brick-and-mortar to digital-first✅ How social media and influencer marketing shape buying behaviour✅ Why personalisation and omni-channel are key✅ How data and technology can elevate your customer experience✅ Real-world examples of retail CX done right✅ The impact of AR, VR, and sustainability on future shopping habits📈 Want to transform your retail strategy with expert guidance?👉 Book your FREE consultation today at https://www.yourcxc.com/booking-calendarLet’s build a retail experience your customers will remember.#CustomerExperience #CustomerJourney #RetailFuture #Consultation #YourCXC #RetailStrategy #Omnichannel #Ecommerce #CX #CustomerCentric #DigitalRetail
Customer feedback isn't just helpful—it's essential. In this video, I’ll walk you through how to use real customer insights to spark innovation, improve your services, and elevate the entire Customer Journey. Whether you're running a small team or managing a growing business, feedback can be your greatest competitive edge.We’ll cover: ✅ Why customer feedback matters✅ Smart ways to collect feedback✅ How to analyse and categorise feedback✅ Turning insights into real business improvements✅ Creating a feedback-driven cultureAs a Your Customer Experience Consultant, I help businesses like yours transform feedback into action. If you're ready to take your customer experience to the next level, let's talk!👉 Book your FREE consultation here: https://www.yourcxc.com/booking-calendar🔔 Don’t forget to like, comment, and subscribe for more tips on customer experience, journey mapping, and business growth.#CustomerExperience #CustomerJourney #Consultation #CX #CustomerFeedback #BusinessGrowth #YourCXC #Innovation
The metaverse is no longer a distant future—it’s happening now. In this video, I explore how brands are reimagining the Customer Experience through immersive, interactive, and personalised digital spaces like Meta’s Horizon Worlds and Microsoft Mesh.✅ Discover real-world examples from brands like Nike, Gucci, and Adidas.✅ Learn how the metaverse is transforming the Customer Journey.✅ Understand the opportunities—and challenges—for businesses diving into this new digital frontier.Whether you're a marketer, business leader, or entrepreneur, now is the time to ask: Is your brand ready for the metaverse?🔍 Need help navigating your Customer Experience strategy in the metaverse?Book your free consultation with me today 👉 https://www.yourcxc.com/booking-calendar👍 Like, comment, and subscribe for more insights on Customer Experience, digital strategy, and innovation.🔔 Don’t forget to hit the bell icon to stay updated!#CustomerExperience #MetaverseCX #CustomerJourney #YourCXC #CXConsultation #DigitalTransformation
Want to build deeper connections with your customers? Discover how storytelling can transform your Customer Experience and create meaningful moments along the Customer Journey.
In this video, I break down:
✅ Why human connection matters in business
✅ How stories create emotional engagement
✅ Ways to use storytelling throughout your customer journey
✅ Real-world tips to build trust and loyalty
✅ How to measure the impact of your brand stories
✨ Book a consultation and let's elevate your Customer Experience: https://www.yourcxc.com/booking-calendar
Whether you're a small business owner or a CX leader, storytelling is one of the most powerful tools you have. Let's make every customer interaction feel personal and unforgettable.
🔔 Don’t forget to like, comment, and subscribe for more insights on Customer Experience and strategy.
#CustomerExperience #CustomerJourney #Storytelling #CXConsultant #YourCXC #CustomerLoyalty #BusinessStrategy
AI is transforming how businesses connect with customers—but real loyalty still comes from trust, personal connection, and a great Customer Experience.In this video, I break down how to use AI without losing the human touch—covering everything from chatbots and personalisation to ethical AI, loyalty programs, and real-time feedback.
Whether you're just getting started or looking to fine-tune your Customer Journey, this video will give you practical ways to build lasting loyalty in a digital-first world.
👉 Ready to transform your customer experience? Book a consultation with me at: https://www.yourcxc.com/booking-calendar
💬 What You’ll Learn:
✅ How AI is changing the Customer Experience
✅ Why trust and transparency still matter
✅ How to personalise loyalty programs with AI
✅ Using feedback and analytics to improve customer retention
✅ The future of AI-driven, human-centred Customer Journeys
👍 Like, comment, and subscribe for more insights on improving your customer strategy.
📩 Got questions or want to collaborate? Drop them in the comments or reach out via the website.
#CustomerExperience #CustomerJourney #AIinBusiness #CustomerLoyalty #YourCXC #CXConsultant #Consultation #CustomerSuccess
If you're a business owner or customer experience professional, understanding the warning signs of a bad customer experience is crucial for growth and success. In this video, I cover the key signs that indicate your brand may not be delivering the best customer journey possible, and how to fix it.
From customer service to personalisation, I explain how these factors impact the overall customer experience. Learn actionable tips to improve your customer interactions and boost loyalty.
🌟 Ready to enhance your customer experience? https://www.yourcxc.com/
📝 Book a consultation today with YourCXC: https://www.yourcxc.com/booking-calendar
Thanks for watching! Don’t forget to like, subscribe, and hit the notification bell for more helpful content on improving customer experiences.
#CustomerExperience #CustomerService #Consultation #YourCXC #CX #BusinessGrowth #CustomerJourney #CustomerSatisfaction
In this video, I explore 12 things that ruin a first impression immediately—whether in a business setting, job interview, or customer interaction. First impressions are everything, and they can make or break a relationship in seconds. Want to elevate your customer experience and optimise the customer journey from the get-go? This video is for you!
As Your Customer Experience Consultant, I help businesses refine their approach to make every interaction count. If you’re looking to enhance your customer’s first impression and ensure they feel valued from the very start, consider booking a consultation with me.
💻 Visit our website: www.yourcxc.com
📅 Book a consultation today: https://www.yourcxc.com/booking-calendar
Don’t forget to like, comment, and subscribe for more tips on improving your business's customer experience and creating lasting, positive first impressions!
#YourCXC #CustomerExperience #FirstImpressions #CustomerJourney #Consultation
Whether you’re just starting out or looking to elevate your customer service game, these tips will help you deliver outstanding customer experiences and build lasting relationships with your clients.
In this video, I dive into practical strategies that will help you:
✅ Listen actively
✅ Show empathy
✅ Communicate clearly and concisely
✅ Stay positive in challenging situations
✅ Follow up with customers
✅ Continuously improve your customer service skills
As Your Customer Experience Consultant, I am here to help businesses optimise their Customer Experience and understand their customer journey. If you want expert guidance on how to transform your customer service or need a personalised Consultation, visit the links below.
🌐 Visit our website: www.yourcxc.com
📅 Schedule a Consultation: https://www.yourcxc.com/booking-calendar
If you found these tips helpful, make sure to like, subscribe, and hit the notification bell so you don’t miss our future content on improving customer experience and growing your business.
Got questions or want to share your own customer service tips? Leave a comment below!
#CustomerService #CustomerExperience #YourCXC #CustomerExperienceConsultant #Consultation #CustomerJourney #CustomerCare
In this episode, I explore the Top 5 Car Brands for Customer Experience in 2025!
From innovative electric vehicles to luxury performance cars, these brands are setting the standard for customer satisfaction and the overall customer journey. Join me as I dive into the experiences offered by Tesla, Lexus, Porsche, BMW, and Rivian, and discover why these brands are leading the way in automotive customer experience.
As Your Customer Experience Consultant, I understand the importance of creating exceptional experiences for your customers at every touchpoint. Whether you’re a business looking to elevate your customer service or simply a car enthusiast curious about how top brands are enhancing the buying and ownership experience, this video is for you.
Ready to improve your own customer experience? Visit the website for more information: https://www.yourcxc.com/
Or book a free consultation with me and start creating an unforgettable customer journey today: https://www.yourcxc.com/booking-calendar
#YourCXC #CustomerExperience #CustomerJourney #Tesla #Lexus #Porsche #BMW #Rivian #Automotive #CarBrands #CustomerSatisfaction #Consultation #CXExcellence
In today’s competitive real estate market, providing an exceptional customer experience is key to building lasting relationships and ensuring success.
In this video, I explore actionable strategies to enhance the customer journey—from personalised service and clear communication to leveraging technology and follow-up service. Learn how to manage customer expectations and build trust with your clients, ensuring they have a smooth, memorable experience throughout the entire process.
Whether you're a seasoned real estate agent or just getting started, these tips will help you stand out in a crowded market and keep your clients coming back for more.
🌟 Key Topics Covered:
Personalised Service: Tailoring your approach to each client’s unique needs
Clear and Consistent Communication: Building trust with every interaction
Transparency and Education: Helping clients make informed decisions
Leveraging Technology: Enhancing the experience with virtual tours and digital tools
Follow-up and After-Sale Service: Building long-term relationships
Managing Expectations: Setting realistic goals for your clients
🔗 Want to learn more about enhancing your customer experience in real estate?
Visit www.yourcxc.com for more insights and tips from Your Customer Experience Consultant.
📅 Schedule a ConsultationGet personalised advice tailored to your real estate business.
Schedule your consultation today: https://www.yourcxc.com/booking-calendar/free-initial-consultation
Don’t forget to like, comment, and subscribe for more valuable real estate tips!
#RealEstate #CustomerExperience #RealEstateTips #RealEstateAgent #CustomerJourney #RealEstateConsultation #YourCXC #RealEstateMarketing #CustomerService #RealEstateBusiness #CX #CustomerSuccess
In this episode, I break down the key differences between Customer Experience (CX) and Customer Service (CS)—two crucial elements that impact your Customer Journey. Many businesses focus solely on Customer Service, but a strong Customer Experience Strategy ensures long-term success. Learn how these two work together and how a Consultation with Your Customer Experience Consultant can help you build a seamless experience for your customers.📌 My mission? Bringing the human back into Customer Experience. 🤝 It’s time to create meaningful connections with your customers that go beyond transactions.💬 Got questions about CX vs. CS? Drop them in the comments—I'd love to feature them in future episodes!🔗 Stay connected for more updates:🌐 Website: www.yourcxc.com📱 TikTok | Instagram | Facebook | Twitter | LinkedIn: @YourCXC🤝 Book Your Consultation: www.yourcxc.com/consultation✅ Like, share, and subscribe to help spread the word about creating exceptional Customer Experiences!#YourCXC #YourCustomerExperienceConsultant #CustomerExperience #CustomerJourney #CustomerService #Consultation #CXStrategy #CXvsCS #BusinessGrowth #CustomerSatisfaction
Valentine’s Day is more than just a holiday for romance—it’s a powerful opportunity for businesses to create unforgettable customer experiences!
In this video, I explore the impact of Valentine's Day on the Customer Experience and how your brand can enhance the Customer Journey with strategies that drive loyalty and build emotional connections.
From meeting expectations to going above and beyond, I share actionable insights on how your business can thrive during this peak season. If you want to make every customer feel special and improve your customer experience strategies, watch the full video for expert tips!
💻 Visit www.yourcxc.com for personalised consultation and services to improve your Customer Experience.
🔗 Ready to get started? Schedule your consultation now: https://www.yourcxc.com/booking-calendar/free-initial-consultation
📱 Follow me on Social Media for more tips and updates.
#YourCXC #CustomerExperience #CustomerJourney #ValentinesDay #BusinessGrowth #CustomerSatisfaction #CustomerLoyalty #CXConsultant #CustomerExperienceStrategy #BusinessTips #ValentinesDay2025
In this episode, I explore seven actionable tips you can use to elevate your Customer Experience. From optimising every stage of the Customer Journey to discovering how a Consultation with Your Customer Experience Consultant can refine your approach, this video has everything you need to start delivering exceptional experiences today.
📌 My mission? Bringing the human back into Customer Experience.
🤝 It’s time to create meaningful connections with your customers that go beyond transactions.
👉 Watch the full video here: https://youtu.be/xfwoOPHTglA
💬 Don’t forget to drop your CX questions in the comments—I’d love to feature them in future episodes!
🔗 Stay connected for more updates:
🌐 Website: www.yourcxc.com
📱 TikTok | Instagram | Facebook | Twitter | LinkedIn: @YourCXC
🤝 Book Your Consultation: www.yourcxc.com/consultation
✅ Like, share, and subscribe to help spread the word about creating outstanding Customer Experiences!
#YourCXC #YourCustomerExperienceConsultant #CustomerExperience #CustomerJourney #Consultation #CXTips #CXStrategies #BusinessGrowth #CustomerSatisfaction #CXTrends
🌟 In this episode, I explore how leading UK energy providers, Octopus Energy, British Gas, EDF Energy, E.ON Next & Bulb are transforming their Customer Experience. You’ll discover the strategies they use to optimise every stage of the Customer Journey and how a Consultation with Your Customer Experience Consultant can help your business do the same. ⚡
📌 My mission? Bringing the human back into Customer Experience.
🤝 It’s time to create meaningful connections with your customers that go beyond transactions.
💬 Don’t forget to drop your CX questions in the comments—I’d love to feature them in future episodes!
🔗 Stay connected for more updates:
🌐 Website: www.yourcxc.com
📱 TikTok | Instagram | Facebook | Twitter | LinkedIn: @YourCXC
🤝 Book Your Consultation: www.yourcxc.com/consultation
✅ Like, share, and subscribe to help spread the word about creating exceptional Customer Experiences!✅
#YourCXC #YourCustomerExperienceConsultant #CustomerExperience #CustomerJourney #Consultation #CXTips #CXStrategies #EnergyIndustry #BusinessGrowth #CustomerSatisfaction #UKEnergy
🌟I am excited to share my latest video on the YourCXC channel—What is Customer Experience with Your Customer Experience Consultant! 🌟
In this episode, I dive deep into the essentials of creating a truly transformative Customer Experience. Learn how important stages of your Customer Journey are and discover how a Consultation can elevate your CX strategy.
💬 Got questions about improving your CX? Drop them in the comments—I’d love to hear from you!
🔗 Stay connected for more updates:
🌐 Website: www.yourcxc.com
📱 Facebook | Instagram | Twitter | TikTok | LinkedIn: @YourCXC
🤝 Book Your Consultation: www.yourcxc.com/consultation
✅ Like, share, and subscribe to help spread the word about delivering exceptional Customer Experiences!
#YourCXC #YourCustomerExperienceConsultant #CustomerExperience #CustomerJourney #Consultation #CXTips #CXStrategies #BusinessGrowth #CustomerSatisfaction #CXTrends
