The Retail Spotlight

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11 episodes

2 weeks ago

🎙️ In this episode of The Retail Spotlight, we’re joined by Giovanni Zaccariello, SVP Global Visual Experience at Coach, who shares how the iconic brand is redefining what physical retail means in today’s world. Giovanni takes us inside Coach Play, the brand’s immersive retail concept, where stores are designed to activate all five senses and inspire emotional connection through local storytelling, community engagement, and creative experimentation. From gamified experiences like Roblox and Z...

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Management

Business

Episodes (11/11)

The Retail Spotlight

Giovanni Zaccariello, SVP Global Visual Experience @ Coach | 🎙️ Play, Purpose, and the Art of Emotional Retail Design

3 months ago

49 minutes

The Retail Spotlight

Mara Carvalho, Digital Director @ Salsa Jeans | 🎙️ Digital with a Human Heart: Salsa Jeans' Omnichannel Journey

In this episode, our guest is Mara Carvalho, Digital Director at Salsa Jeans, who reveals how the innovative denim brand creates seamless customer experiences across all touchpoints. Mara shares how Salsa brings the in-store experience online through their unique system, where store associates provide personalised shopping assistance via chat to digital customers. Learn about their creative use of physical stores as fulfillment centres, dramatically reducing delivery times while optimising re...

6 months ago

45 minutes

The Retail Spotlight

Gianfranco Cuzziol, CRM and Personalisation Advisor | 🎙️ From Car Boots to CRM: The Art of Purposeful Personalisation #8

In this episode, we're joined by Gianfranco Cuzziol, CRM and personalisation expert whose journey spans from astrophysics, to second-hand card salesman, to global CRM leader, including roles as Global Head of CRM at AESOP. Gianfranco shares profound insights on the art of meaningful personalization in retail, introducing his concept of "thick" versus "thin" data. He explains why personalisation without purpose is pointless and how over-personalisation can actually harm customer engagement, i...

8 months ago

52 minutes

The Retail Spotlight

Harri Nieminen, Head of Customer Experience and Insight | 🎙 Customer Experience Reimagined: Inside Stockmann's Emotional Value Index #7

In this episode, we’re joined by Harri Nieminen, Head of Customer Experience and Insight at Stockmann, the iconic 160-year-old Nordic department store. Harri takes us on a deep dive into how Stockmann measures customer experience with their unique Emotional Value Index (EVI). He explains how this innovative approach allows Stockmann to truly understand their customers' feelings, translating emotions into actionable insights that drive business growth and keep shoppers returning generation aft...

10 months ago

47 minutes

The Retail Spotlight

Alan Ferrero, Digital & Ecommerce Director at Camper | 🎙 Redefining Loyalty: Inside Camper's Walking Society and Sustainable Future #6

This episode features Alan Ferrero, Digital & Ecommerce Director at Camper. We explore how this 50-year-old Mediterranean shoe brand is reimagining the future of sustainable footwear while building a thriving digital community.Alan shares insights into Camper's Walking Society loyalty program, which has grown to 3.5 million members by focusing on community and shared values rather than traditional points-based loyalty. We discuss their groundbreaking sustainability initiatives, from repai...

1 year ago

42 minutes

The Retail Spotlight

Peter Pernot-Day, Head of Strategic and Corporate Affairs for NA and Europe at Shein | Shaping the Future of Fashion: Shein's On-Demand Production Model #5

In this episode, our guest is Peter Pernot-Day, Head of Strategic and Corporate Affairs for NA and Europe at Shein. We discussed the secret to Shein's success and rapid expansion in fashion retail, a fast-moving and highly competitive industry.In this episode, we provide insights into how Shein leverages tech innovation, such as their on-demand model and innovative supply chain, to reshape how we design, produce, and shop for clothes. We discuss how Shein's on-demand model keeps up with ever-...

1 year ago

44 minutes

The Retail Spotlight

Marco Trada, Director eCommerce at Leroy Merlin | 🎙️ The New Age of DIY : How Leroy Merlin is Blending Tradition with Technology #4

This episode of 'The Retail Spotlight' features an exciting conversation between our founder and host, Mitul Jain, and Marco Trada, Director eCommerce at Leroy Merlin. Most traditional retailers struggle to figure out omnichannel and the DIY space is one where its even harder to get it right. In this power-packed episode, Marco shares his invaluable insights on the scale of eCommerce in their business, the ways in which stores and digital are collaborating to create a truly omnichannel...

1 year ago

55 minutes

The Retail Spotlight

Roger Sole, Chief Digital Officer at Bata Group | 🎙️ Power of Localisation in Retail: Bata's Strategy for Success | #3

This episode of 'The Retail Spotlight' features an exciting conversation between our founder and host, Mitul Jain, and Roger Graell Sole, Chief Digital Officer at Bata Group. The Bata Group has a unique position of being a household name in tons of countries for several decades now. In this power-packed episode, Roger shares his invaluable insights on: 🔍 how to digitise the business of this scale 🔑 How do they successfully roll out technologies across all countries while maintaining lo...

1 year ago

51 minutes

The Retail Spotlight

Alessandra Montrasio, Chief Marketing Officer | Fast Service, Faster Marketing: Using Feedback to Innovate | #2

Get ready for an exciting conversation as our founder and host, Mitul Jain, chats with Alessandra Montrasio, Chief Marketing Officer. Alessandra shares her incredible journey from FMCG giants to agile retail scale-ups. Tune in to Learn: 🔍 The synergy between marketing and operations to enhance customer experiences 🔑 Evolution of CRM from data management to a platform for meaningful interactions 📝 Empowering frontline, listening to their insights, and creating a culture to express their point ...

1 year ago

44 minutes

The Retail Spotlight

Jonathan Haywood, Former Director CRM & Transformation at Holland & Barrett | 🎙️ Personalisation, Loyalty and Innovation in the Health and Wellness Space #1

Everyone likes being first, be it in a race or to embrace new technologies. In the debut episode of 'The Retail Spotlight' podcast, Mitul Jain (CEO of refive) engages in an insightful conversation with Jonathan Haywood, Former Director - Digital, Loyalty, CRM, Transformation at Holland & Barrett. 🌟 With over 11 years at this iconic health and wellness retailer, Jonathan has worn multiple hats and spearheaded numerous transformational initiatives. In this power-packed episode, Jonathan sha...

1 year ago

45 minutes

The Retail Spotlight

The Retail Spotlight | Trailer

Welcome to "The Retail Spotlight"! We have a lot of ground to cover on this podcast but first and foremost thanks for tuning in to the trailer episode! Here’s a quick one minute trailer that gives you a sneak peak into what our podcast is all about. 🔊 Don't miss: Our kick-off on 20.06.2024! Follow us now on Spotify, Apple Podcasts, and wherever podcasts are available to make sure you don't miss an episode. Put on your headphones and let's go! 🎧

1 year ago