“I'm a very big believer in that by listening to people and spending time, you can learn a lot about what's in their mind and about their current and future behaviors. What happens if the company becomes bigger, the distance between you and the guest, the distance between you and frontline employees, becomes bigger. You have to tackle that. So you have to continue the conversation with people.” What a privilege for The Insider Podcast to conclude our first series by sitting down with Hans Meyer, the hospitality visionary who was instrumental in the creation of citizenM hotels and is now making waves in the aparthotel sector with his new brainchild, Zoku. Interviewed on location in the Amsterdam Zoku, Hans opens up about what it takes to transform a hospitality concept from a blank page to a living, breathing brand; why people matter first and foremost; and how hospitality as an industry can bring redundant spaces back to vibrancy. Plus there are insights on AI, the future of work, and much more!

“My father. He's a visionary man. I remember when I graduated from high school, I wanted to be an engineer. And my father asked me to go and search about a hospitality major. And I asked him, I told him, is this something that people study, hospitality and tourism? And he told me, believe me, in 10 years’ time, you'll see the shift in the country and how Saudi Arabia will become a major tourist destination.” Through its Vision 2030 investment program, Saudi Arabia is redefining what’s possible in the world of tourism and hospitality. You’ve read the headlines, but how much do you really know about the changing face of the Kingdom, and how elements like sports, agritourism and the sheer variety of landscapes and microclimates in the country are all playing their part in this story? If you want to know more – and if hospitality is your business you should do – let The Insider Podcast take you on a transformational journey in the company of Mohammed Marghalani, a Glion alumnus who has been a genuine trailblazer for Saudis working in the hotel sector.

“I think one of the other huge game changers is that – especially in the high luxury industry – you don't compare any more with the best hotel in Dubai; but you have in your mind the experience you had in Paris, and you are expecting the same. Or Singapore, or whatever big city, or New York. So it's good. It pushed us really far to continue to evolve and invent and create.”   With more than two decades in the business, including as GM of the Armani Hotel Dubai – the first in the world to carry the Armani name – Nicolas Bellaton knows luxury hospitality better than most.   He’s also witnessed first-hand the incredible growth of Dubai as a destination for international travelers, making him perfectly placed to comment on the factors behind this success and their echoes elsewhere in the Gulf region, notably in Saudi Arabia.   In his role as Head of Hospitality for Emaar Group, Nicolas invited podcast host Martin Green for a tête-à-tête in the sumptuous surroundings of the Signature Royal Suite at the Address Downtown Hotel, complete with its amazing balcony views of the Burj Khalifa skyscraper.   The conversation touched on the secrets of delivering great customer experience, using technology to empower people, the convergence of luxury and hospitality, and much more.

“And this is why I think now hospitality is fun. In the last seven to eight years, we've seen much more creativity, because doing business has become also more expensive. The risks are elevated. Which in many ways is great, because we're being pushed now to think out of the box.” What’s the secret of Dubai’s extraordinary growth as a travel destination? Where should hospitality be directing its efforts to develop tomorrow’s talents? Are women fairly represented in the industry’s upper echelons? And what’s the future looking like for Africa’s hoteliers? Insider Podcast host Martin Green had the questions; Hala Matar Choufany had the answers. And what answers they were – drawn from two decades at the sharp end of hospitality consulting, in which Hala has advised on more than 5,000 hospitality and mixed-use projects across the world. Recently presented with the FHS Excellence Award 2025, Hala’s star is shining brightly, and we are genuinely thrilled to have such a globally respected figure as a special guest on our podcast.

“We mistakenly think we're in the service business; we're in the hospitality business. Wrong. We are in the retail business.” When Bashar Wali opens up about the hospitality industry, it pays to listen. Insider Podcast host Martin Green did just that, when he had the pleasure of Bashar’s company in London a few weeks back. And now you have the chance to explore the mind of a true hospitality original, in our most fearless and fun episode yet! Challenge your preconceptions, see the guest experience from a different angle, and discover Bashar’s “neurotic” and notorious approach to hotel stays… Don’t forget to check out the first six episodes of The Insider Podcast, which you can find on the same platforms as this one.

“When you are in travel and tourism, you're really, really aiming to provide the best service and the best guest experience, because that is what is going to create loyalty.” Accor sits at hospitality’s global top table, and its growth over recent decades has been nothing short of phenomenal. In this episode of The Insider Podcast, we offer a unique glimpse into the organization’s engine room, courtesy of Group Chief Financial Officer, Martine Gerow. This is a podcast with a difference, as we sat Martine in front of a live audience of Glion students. Prompted by regular host Martin Green, she talked candidly about the challenges of the CFO role, how Accor intends to deliver its strategic objectives, and her own highly distinctive career journey, which had true love as one of its driving forces… If you enjoy this conversation, make sure to check out the first five episodes of The Insider Podcast, where we talk entrepreneurship, hospitality, luxury and longevity with more inspiring individuals.

“This sector is the most beautiful, joy-bringing, glamorous, gorgeous, happiness-making thing of all.” Think you are passionate about your job? Wait until you meet Helen Brocklebank, star of Episode 5 of The Insider Podcast. As CEO of Walpole – the voice of British luxury – Helen enlightens host Martin Green across a variety of hot button topics, from Trump to tax-free shopping. And there’s an unmissable section on the very real threat posed by AI technology to the UK’s intellectual property (IP) protections; an issue which has prompted public interventions by music legend Sir Elton John and author Kate Mosse, among others. Get yourself up to speed with an £81 billion sector that plays a vital role in projecting ‘Brand Britain’ to the world stage, as well as accounting for 450,000 high quality jobs from master craftsmen to marketeers. And if you enjoy this conversation, make sure to listen to the first four episodes of The Insider Podcast, where we talk entrepreneurship, luxury retail, hospitality, and longevity with some truly inspiring individuals.

"You need human to change human." The words of Simone Gibertoni, CEO of Clinique La Prairie, the legendary Swiss longevity clinic known for its science driven programs and holistic approach to wellbeing in mind and body. Tread with us the same corridors frequented by famous statesmen, Hollywood stars, business leaders, and others who make this exquisite setting on the shores of Lake Geneva their home for a week of personal transformation. We explore what the ‘human-to-human’ dynamic really means in the context of health, transformation, and leadership. From pioneering cellular therapy to building a culture of exceptional care, our new podcast episode brings to life how Clinique La Prairie is redefining wellness, one deeply personalized journey at a time. Are you ready to make the changes needed to live longer and better?

Join host Martin Green as he visits Glion’s London campus to chat with Alex Slors, a vastly experienced hotelier who is Program Director for our Master’s in Real Estate, Finance and Hotel Development.  Alex shares fascinating stories from his decades as the sharp end of international hospitality, revealing his passion for the hotel industry and what makes it such a dynamic, living business.   From humble beginnings in Indonesia to major career breakthroughs in Amsterdam and London, Alex’s journey is as inspiring as it is insightful.  

In Episode 2 of The Insider Podcast, host Martin Green sits down with Sharòn Cohen Moore, an expert who has shaped the evolution of luxury retail. Through his work for brands like Prada, Burberry and Fendi, Sharòn has played a pivotal role in the evolution of the luxury store.  Whether you’re in the luxury industry or passionate about retail design, Sharòn’s insights offer a fresh perspective on how brands are blending creativity with commerce to build memorable customer experiences.  

Episode 1 of The Insider Podcast features a spirited and passionate Glion alumna named Louise Lisztman, who has single-handedly created a new skincare brand called Dead Sea Dream. Martin Green explores that entrepreneurial journey with Louise – charting the trials and triumphs that characterize the entrepreneurial life.

The Insider Podcast is dedicated to the art of conversation. In each episode, host Martin Green will sit down with a special guest to explore aspects of the multi trillion dollar global experience economy, which has been Glion’s academic focus for more than six decades. Guests can be CEOs, entrepreneurs, visionary thinkers, industry commentators and academics. They’ll be drawn from hospitality, luxury, wellness and anywhere else we find insights and inspiration. The only requirement for our guests is to talk freely about their area of expertise, their professional lives, and any other topics that these candid conversations bring up. The Insider Podcast is a production of Glion Institute of Higher Education – www.glion.edu