“We mistakenly think we're in the service business; we're in the hospitality business. Wrong. We are in the retail business.” When Bashar Wali opens up about the hospitality industry, it pays to listen. Insider Podcast host Martin Green did just that, when he had the pleasure of Bashar’s company in London a few weeks back. And now you have the chance to explore the mind of a true hospitality original, in our most fearless and fun episode yet! Challenge your preconceptions, see the guest experience from a different angle, and discover Bashar’s “neurotic” and notorious approach to hotel stays… Don’t forget to check out the first six episodes of The Insider Podcast, which you can find on the same platforms as this one.