This episode of The Broadband Bunch was recorded live at Calix ConneXions 2025, where host Pete Pizzutillo sat down with Bob Carrick, Director of Global Strategy at Calix Cloud. In this conversation, Bob walks through Calix’s cloud evolution—from its early managed Wi-Fi roots to today’s full-scale broadband platform that integrates Operations, Service, and Engagement Clouds. He shares how Calix’s latest innovations in AI and cloud migration to Google are redefining customer experience, network efficiency, and operational visibility for broadband providers. Together, Pete and Bob unpack the challenges and opportunities of adopting AI in telecom—from eliminating data silos to building trust through human-in-the-loop models and agent-to-agent automation. They explore the role of industry standards (like TR-369 and MCP) in enabling interoperability, and how these frameworks will shape the next wave of AI-driven transformation across the broadband ecosystem. Bob also discusses customer success stories, the importance of education and adoption, and how Calix is helping ISPs increase profitability, reduce truck rolls, and prepare for future M&A opportunities.

In this episode of The Broadband Bunch, host Pete Pizzutillo sits down with Jeff Wabik of DC BLOX for a tour of how modern data centers are conceived, powered, cooled, and connected—especially across the underserved Southeast. Jeff traces his tinkerer roots (think Heathkit computers at age 12) through launching one of the earliest ISPs in the late ’80s, to helping build DC BLOX’s “bunker-plus-connectivity” model and its evolution from regional edge facilities to hyperscale projects—including a Myrtle Beach cable landing station serving global web giants. Jeff discusses what it takes—from site selection and power realities to five-nines reliability and Tier III design—to deliver on the simple promise of “doing what you said you would do.” He talks through today’s biggest constraints—grid capacity, generator and fiber lead times, and skilled labor gaps—and where innovation fits, from AI-assisted construction verification to smarter alarm reduction across tens of thousands of sensors. Along the way, he offers candid career advice (keep reinventing yourself—and don’t forget sunscreen) and a pragmatic view on on-site generation (natural gas today, nuclear tomorrow?) to meet AI-era demand.

In this episode of The Broadband Bunch, host Pete Pizzutillo sits down with Felix Virto, Director of Operations at Blue Streak, and Stephen Rose, CEO of Render Networks, to explore how funding realities, digital transformation, and AI are reshaping large-scale fiber builds. Felix shares his 29-year journey from climbing poles in southwest Virginia to leading complex deployments—and why Blue Streak’s recent acquisition by a global parent sharpened its focus on customer outcomes, transparency, and choosing the right partners. Stephen traces a path from construction drafting through Nokia/Bell Labs and IBM to Render, explaining how cloud, data, and AI-driven workflows are changing “pre-live” delivery. Together, they unpack the industry’s scale problem—billions in construction spend, countless handoffs—and make the case for field-first tools, real-time visibility, and stronger collaboration across operators, designers, and builders. Their playbook for operators: sponsor change from the top, start with a focused use case, co-innovate with partners, and make the field the hero so quality data flows up and better decisions flow down.

In this episode of The Broadband Bunch, host Pete Pizzutillo sits down with Lee Comer Jr., CEO of Go-Broadband, and Jeremiah Sloan of VETRO FiberMap to explore disaster recovery in the broadband industry. With extreme weather events increasingly impacting infrastructure, the conversation centers around real-world recovery efforts, the chaos of day-one response, and the emotional and operational challenges providers face when networks go down. Lee and Jeremiah share guidance on how operators can prepare before disaster strikes—emphasizing the importance of having a single source of truth, building network path diversity, and developing a proactive, well-communicated recovery plan. They also discuss how disaster planning intersects with daily operations, how to make the business case for resiliency, and why a structured approach to restoration can mean the difference between days or weeks of downtime.

In this episode of The Broadband Bunch, host Brad Hine is joined by Jeff Boozer, VP of Broadband Strategy at ETI Software, and Don Eben, CEO of Core Consults, for a conversation on what it really takes for broadband providers to succeed with artificial intelligence. While AI is being hailed as the future of telecom operations, the trio cuts through the buzz to explore the foundational elements that make AI effective—namely, high-quality data, robust integration, and a strategic focus on interoperability. Drawing on their experience across the broadband ecosystem, Jeff and Don explain why many providers are struggling to implement AI in a meaningful way. The discussion covers how to break down legacy data silos, the importance of defining a “gold” data standard, and how to move from isolated tools to an enterprise-level data and integration strategy. They emphasize that AI should not be viewed as a human replacement but rather as an enabler for faster, smarter decision-making—from customer service to network maintenance to executive dashboards. The conversation also explores the growing preference for best-in-class systems over end-to-end platforms and how this shift is driving the need for interoperability across OSS, BSS, GIS, and beyond. As Brad notes, AI success doesn’t begin with the model—it begins with the data architecture and the ability to integrate that data cleanly and contextually.

In this episode of The Broadband Bunch, recorded at Mountain Connect 2025 in Denver, host Brad Hine sits down with Peter Cresse, President of Entropy, a leading technology advisory firm. Together, they explore how artificial intelligence is beginning to transform broadband networks—from predictive maintenance and latency reduction to the rise of AI agents that will reshape how providers manage and optimize their infrastructure. Peter shares highlights from his pre-conference session “Accelerating AI into Broadband” alongside thought leaders from Nokia and Newby Ventures. They discuss where AI delivers immediate value for ISPs, the role of data centers in driving innovation, and why data quality and integration strategies are essential foundations for success.

In this episode of The Broadband Bunch, recorded at Mountain Connect 2025 in Denver, host Brad Hine sits down with Robin Olds, Senior Business Development Manager at Cisco Systems. Together, they explore Cisco’s pivotal role in shaping the future of broadband—from reimagining network architecture with routed optical networking to advancing AI-driven connectivity and capacity management. Robin shares insights into Cisco’s broadband initiatives, including support for rural and tribal providers, engagement with federal funding programs like BEAD and ReConnect, and the company’s long-standing legacy in internet innovation. They also discuss how service providers can prepare for the growing demands of AI, streaming, and bandwidth-intensive applications by moving compute closer to the network edge.

In this episode of The Broadband Bunch, host Brad Hine sits down with Drew Beverage, Chief Operating Officer of 360 Broadband, from the floor at Mountain Connect in Denver. Drew shares the story of 360 Broadband’s evolution from a fixed wireless provider to a hybrid network operator bringing fiber to some of the most rural areas in Oklahoma and Texas. With 96 competitors in their expansive 12,000-square-mile footprint, Drew emphasizes that price is not their differentiator—customer experience is. The conversation explores how 360 Broadband is using innovative tools and AI-powered platforms like GoCare, QC.AI, Actifai, and Sonar to meet customers where they are, proactively communicate during outages, and personalize service at scale. Drew walks through the operational benefits of text-based support, intelligent call scoring, and AI-driven self-service sales that happen even after midnight—all backed by real-time data and seamless system integrations. Listeners will also hear Drew reflect on his personal journey from tower climber to telecom COO, his early days in the family business, and the leadership values that continue to guide his team today. With his trademark humility and wit, Drew offers insight into the changing broadband landscape, from BEAD funding complexities to the future of rural connectivity, and why an open ecosystem of best-in-class vendors is key to staying competitive.

In this episode of The Broadband Bunch, host Pete Pizzutillo speaks with Tracy Doaks, President and CEO of MCNC. Tracy shares her journey from state CIO to leading MCNC, which operates the North Carolina Research and Education Network. She discusses MCNC’s 5,000 miles of fiber, its role in telehealth, and how middle-mile networks empower last-mile providers to serve rural communities. The conversation covers broadband as infrastructure of opportunity, the impact of public-private partnerships, challenges with funding and affordability, and the growing importance of cybersecurity and resiliency. Tracy emphasizes how broadband adoption fuels education, healthcare, job creation, and thriving economies across North Carolina.

In this episode of the Broadband Bunch, host Pete Pizzutillo sits down with Ronan Kelly, Managing Director of AllPoints Fibre Networks in the UK. Ronan shares his 30-year journey through the broadband industry—from the early days of dial-up with U.S. Robotics to leading innovative fiber deployments across Europe. The conversation explores the consolidation of UK alt-nets, the creation of AllPoints Fibre’s wholesale-only model, and the launch of their new Aquila platform, designed to provide a marketplace for ISPs and streamline integration through standards-based APIs. Ronan highlights the challenges of scaling fiber networks, managing technical debt, and why automation and vendor-backed solutions are critical for long-term sustainability. Looking ahead, Ronan offers insights on the role of AI in telecom operations, the importance of embracing change, and how UK market lessons could apply to the U.S. broadband landscape. His reflections on legacy, leadership, and building resilient infrastructure provide valuable takeaways for operators, technologists, and policymakers alike.

In this episode of the Broadband Bunch, recorded at Fiber Connect 2025 in Nashville, Brad Hine sits down with Jason Moore, Co-Founder and CEO of RouteThis, to explore the challenges of delivering flawless in-home connectivity. Jason shares his career journey from silicon design and consumer tech to building a global platform that empowers ISPs, technicians, and subscribers to diagnose and resolve network issues right at the device level. They discuss RouteThis’ origins in solving video streaming problems, its growth into multiple product lines, and how its mobile-based tools eliminate guesswork for both support teams and end users. The conversation covers the rise of mesh systems, the increasing complexity of connected homes, the role of AI and AR in future troubleshooting, and the business case behind pairing exceptional customer experience with operational cost savings. Jason also offers insight into industry trends, smart device proliferation, and the importance of building networks ready to meet ever-rising customer expectations.

In this episode of The Broadband Bunch, host Brad Hine interviews Juan Pinzon, a project manager at Aspire Communications, from Fiber Connect 2025 in Nashville, Tennessee. Juan shares insights into the evolution of Aspire Communications from a small startup into a broadband service provider. With a focus on fiber optic network design and construction, Aspire has grown significantly, particularly in Florida and California. Juan discusses his role at Aspire, which involves everything from splicing to sales, and how the company has expanded into offering ISP services. He highlights key projects, including their work in Leesburg, Florida, and the impressive leap into California's Simi Valley, where they’ve built underground fiber networks. Throughout the conversation, Juan reflects on the challenges and rewards of working in fiber optics, including the importance of building strong teams, finding the right partners, and evolving as a company. He also shares the company’s vision for bridging the digital divide, with a focus on residential and small government projects.

In this episode of The Broadband Bunch, recorded at WISPAmerica 2025 in Oklahoma City, host Brad Hine sits down with Steve Schwerbel, Director of State Advocacy at WISPA, to explore the landscape of broadband policy across all 50 states. Steve shares thoughts on how state-level legislation, BEAD funding, and advocacy strategies are shaping the broadband deployment—particularly for fixed wireless providers. They discuss WISPA's tech-neutral approach, the role of storytelling in advocacy, and real-world examples of how fixed wireless is filling the gaps where fiber can't reach. From disaster recovery in North Carolina to workforce development on California farms, Steve brings powerful narratives that highlight the innovation and resilience of WISPA members. The episode also shines a light on tax policy, labor certification, and access rights as key legislative priorities, underscoring the need for broadband solutions that are fast, flexible, and community-driven.

In this episode of The Broadband Bunch, recorded live at Fiber Connect 2025 in Nashville, host Pete Pizzutillo sits down with Joe Hickey, President of PomeGran, for a conversation about the realities of expanding rural broadband in Canada. Joe reflects on his 35-year career spanning telecom, defense electronics, wireless, and broadband, sharing how his passion for connecting communities has shaped his work today. The discussion explores the challenges of delivering high-speed internet to remote regions, including navigating Canada’s grant programs, working through Indigenous land approvals, managing multi-utility make-ready processes, and operating in extreme northern climates. Joe talks about Canada’s multi-billion-dollar broadband funding initiatives and how they compare to the U.S. BEAD program, as well as the importance of community engagement and local partnerships in driving adoption. He also examines strategies for monetizing both new and existing networks in low-density areas and explains the broader economic benefits of rural broadband, from attracting industry and new residents to boosting GDP. Looking ahead, Joe discusses opportunities in satellite, 5G, and open-access networks, underscoring the need for passion, persistence, and creativity to overcome obstacles and keep projects moving forward.

In this episode of The Broadband Bunch, host Brad Hine sits down at WISPA America 2025 in Oklahoma City with Matt Mandel, Vice President of Government Affairs at WISPA. With over two decades of experience navigating Capitol Hill, Matt shares a behind-the-scenes look at broadband policy advocacy, from engaging with Congress and federal agencies to representing the needs of WISPs across the country. The conversation explores the role of fixed wireless in broadband deployment, the regulatory uncertainty surrounding BEAD funding, and the importance of technology-neutral approaches to closing the digital divide. Matt also offers unique insights into his journey from congressional aide to telecom lobbyist, the fast-paced world of broadband policy, and the power of local, community-based ISPs to transform rural America.

In this episode of The Broadband Bunch, host Brad Hine welcomes back Jeff Gavlinski, CEO of Mountain Connect, for a preview of the 2025 Mountain Connect Conference in Denver, Colorado. Now in its 11th year, Mountain Connect is known for its focus on honest dialogue, practical innovation, and community-centered solutions. Jeff tells how the conference has evolved from a regional Colorado event to a nationally recognized broadband forum, and why this year’s agenda is more relevant than ever. From timely BEAD policy updates and NTIA participation to emerging tech trends like AI, Wi-Fi 7, and cloud gaming, the conversation explores how Mountain Connect is staying ahead of industry needs while staying true to its independent roots. Listeners will also get a sneak peek at major changes coming to the event format in the years ahead—including a shift away from traditional lead capture strategies toward more meaningful attendee engagement and business impact.

In this episode of The Broadband Bunch, host Pete Pizzutillo sits down with Gene Crusie (CEO and Head Coach), Kevin Bush (Chief Revenue Officer), and Amber Rodriguez (Senior Director of Growth Marketing) from Surf Internet. Together, they share the story behind Surf’s mission to bring future-proof fiber connectivity to underserved communities across the Great Lakes region. From their early roots as a fixed wireless and dial-up ISP to their bold “Go Big or Go Home” strategy that now fuels their aggressive fiber deployments, the Surf leadership team discusses what it means to lead with integrity, build trust in local communities, and drive measurable impact through public-private partnerships. You’ll hear real stories of lives changed—like a college student able to care for her dying mother thanks to fiber access, and a family saved from job loss through rapid deployment. The conversation also explores Surf’s approach to BEAD funding uncertainty, their investment in AI-ready networks, and how they maintain top-tier Net Promoter Scores by staying local, transparent, and customer-first.

In this episode of The Broadband Bunch, recorded live from WISPAmerica 2025 at the Oklahoma City Convention Center, host Brad Hine sits down with Josh Johnson, CIO of Fibersmith. With over 25 years in telecom and software development, Josh offers a look into the evolution of OSS/BSS, the power of automation, and the responsible integration of AI in broadband operations. Josh shares the origin story of Fibersmith’s dual focus on engineering and software, revealing how real-world experience shaped their customer-first, workflow-driven product vision. He breaks down how Fibersmith’s geospatially aware workflow engine is enabling ISPs to automate complex integrations, streamline operations, and even predict customer churn and service issues using AI. The conversation covers practical use cases—from AI-powered marketing automation and service delivery optimization to predictive analytics for revenue forecasting and network health. Josh emphasizes that while AI is still in its infancy in telecom, the groundwork being laid today with structured data and thoughtful design will unlock major benefits in the near future.

In this episode of the Broadband Bunch, recorded live on day three of Fiber Connect 2025 in Nashville, host Pete Pizzutillo sits down with Tony Stout, Chief Technology Officer at CDG. With nearly 30 years in the telecom industry, Tony shares how CDG—a 55-year-old OSS/BSS provider—continues to innovate by building a next-generation, AI-native platform called Elements. Tony tells about CDG’s digital transformation journey, including their move to the cloud via AWS, embracing open architectures, and integrating with partners like VETRO for real-time, self-service API integrations. He emphasizes the shift from telco to techco, and how operators must prioritize data hygiene, process optimization, and architectural flexibility to stay competitive in the AI era. Tony offers insights for operators navigating legacy system modernization. The conversation also touches on the role of standards, the evolution of operational tools, and what’s ahead for the broadband industry in 2026.

In this episode of the Broadband Bunch, recorded live at Fiber Connect 2025 in Nashville, host Brad Hine welcomes Stephen Farnsworth, Chief Revenue Officer at gaiia. Stephen shares gaiia’s compelling origin story—how it evolved from the in-house OSS/BSS platform of Canada’s fastest-growing ISP, OXIO, into one of the most talked-about disruptors in the U.S. broadband market. The conversation explores how gaiia is redefining the way ISPs manage their operations, emphasizing simplicity, flexibility, and intuitive design. Stephen discusses the importance of adapting technology to fit an ISP’s existing workflows, rather than forcing change through rigid systems. He explains how gaiia’s cloud-based platform, native APIs, and workflow engine empower ISPs to streamline subscriber onboarding, automate field service, and deliver a seamless customer experience. Throughout the conversation, Stephen reflects on the challenges legacy platforms pose, the accelerating demand for modern solutions, and how gaiia is positioned to help ISPs transform their business. Whether it’s supporting fixed wireless providers, fiber-funded startups, or multi-tenant rollups, gaiia is focused on delivering practical innovation and driving industry-wide change.