This episode of The Broadband Bunch was recorded live at Calix ConneXions 2025, where host Pete Pizzutillo sat down with Bob Carrick, Director of Global Strategy at Calix Cloud.
In this conversation, Bob walks through Calix’s cloud evolution—from its early managed Wi-Fi roots to today’s full-scale broadband platform that integrates Operations, Service, and Engagement Clouds. He shares how Calix’s latest innovations in AI and cloud migration to Google are redefining customer experience, network efficiency, and operational visibility for broadband providers.
Together, Pete and Bob unpack the challenges and opportunities of adopting AI in telecom—from eliminating data silos to building trust through human-in-the-loop models and agent-to-agent automation. They explore the role of industry standards (like TR-369 and MCP) in enabling interoperability, and how these frameworks will shape the next wave of AI-driven transformation across the broadband ecosystem.
Bob also discusses customer success stories, the importance of education and adoption, and how Calix is helping ISPs increase profitability, reduce truck rolls, and prepare for future M&A opportunities.
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This episode of The Broadband Bunch was recorded live at Calix ConneXions 2025, where host Pete Pizzutillo sat down with Bob Carrick, Director of Global Strategy at Calix Cloud.
In this conversation, Bob walks through Calix’s cloud evolution—from its early managed Wi-Fi roots to today’s full-scale broadband platform that integrates Operations, Service, and Engagement Clouds. He shares how Calix’s latest innovations in AI and cloud migration to Google are redefining customer experience, network efficiency, and operational visibility for broadband providers.
Together, Pete and Bob unpack the challenges and opportunities of adopting AI in telecom—from eliminating data silos to building trust through human-in-the-loop models and agent-to-agent automation. They explore the role of industry standards (like TR-369 and MCP) in enabling interoperability, and how these frameworks will shape the next wave of AI-driven transformation across the broadband ecosystem.
Bob also discusses customer success stories, the importance of education and adoption, and how Calix is helping ISPs increase profitability, reduce truck rolls, and prepare for future M&A opportunities.
Episode 462: How Drew Beverage is Driving 360 Broadband’s Transformation in Rural America
The Broadband Bunch
34 minutes 15 seconds
2 months ago
Episode 462: How Drew Beverage is Driving 360 Broadband’s Transformation in Rural America
In this episode of The Broadband Bunch, host Brad Hine sits down with Drew Beverage, Chief Operating Officer of 360 Broadband, from the floor at Mountain Connect in Denver. Drew shares the story of 360 Broadband’s evolution from a fixed wireless provider to a hybrid network operator bringing fiber to some of the most rural areas in Oklahoma and Texas. With 96 competitors in their expansive 12,000-square-mile footprint, Drew emphasizes that price is not their differentiator—customer experience is.
The conversation explores how 360 Broadband is using innovative tools and AI-powered platforms like GoCare, QC.AI, Actifai, and Sonar to meet customers where they are, proactively communicate during outages, and personalize service at scale. Drew walks through the operational benefits of text-based support, intelligent call scoring, and AI-driven self-service sales that happen even after midnight—all backed by real-time data and seamless system integrations.
Listeners will also hear Drew reflect on his personal journey from tower climber to telecom COO, his early days in the family business, and the leadership values that continue to guide his team today. With his trademark humility and wit, Drew offers insight into the changing broadband landscape, from BEAD funding complexities to the future of rural connectivity, and why an open ecosystem of best-in-class vendors is key to staying competitive.
The Broadband Bunch
This episode of The Broadband Bunch was recorded live at Calix ConneXions 2025, where host Pete Pizzutillo sat down with Bob Carrick, Director of Global Strategy at Calix Cloud.
In this conversation, Bob walks through Calix’s cloud evolution—from its early managed Wi-Fi roots to today’s full-scale broadband platform that integrates Operations, Service, and Engagement Clouds. He shares how Calix’s latest innovations in AI and cloud migration to Google are redefining customer experience, network efficiency, and operational visibility for broadband providers.
Together, Pete and Bob unpack the challenges and opportunities of adopting AI in telecom—from eliminating data silos to building trust through human-in-the-loop models and agent-to-agent automation. They explore the role of industry standards (like TR-369 and MCP) in enabling interoperability, and how these frameworks will shape the next wave of AI-driven transformation across the broadband ecosystem.
Bob also discusses customer success stories, the importance of education and adoption, and how Calix is helping ISPs increase profitability, reduce truck rolls, and prepare for future M&A opportunities.
