This episode of The Broadband Bunch was recorded live at Calix ConneXions 2025, where host Pete Pizzutillo sat down with Bob Carrick, Director of Global Strategy at Calix Cloud.
In this conversation, Bob walks through Calix’s cloud evolution—from its early managed Wi-Fi roots to today’s full-scale broadband platform that integrates Operations, Service, and Engagement Clouds. He shares how Calix’s latest innovations in AI and cloud migration to Google are redefining customer experience, network efficiency, and operational visibility for broadband providers.
Together, Pete and Bob unpack the challenges and opportunities of adopting AI in telecom—from eliminating data silos to building trust through human-in-the-loop models and agent-to-agent automation. They explore the role of industry standards (like TR-369 and MCP) in enabling interoperability, and how these frameworks will shape the next wave of AI-driven transformation across the broadband ecosystem.
Bob also discusses customer success stories, the importance of education and adoption, and how Calix is helping ISPs increase profitability, reduce truck rolls, and prepare for future M&A opportunities.
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This episode of The Broadband Bunch was recorded live at Calix ConneXions 2025, where host Pete Pizzutillo sat down with Bob Carrick, Director of Global Strategy at Calix Cloud.
In this conversation, Bob walks through Calix’s cloud evolution—from its early managed Wi-Fi roots to today’s full-scale broadband platform that integrates Operations, Service, and Engagement Clouds. He shares how Calix’s latest innovations in AI and cloud migration to Google are redefining customer experience, network efficiency, and operational visibility for broadband providers.
Together, Pete and Bob unpack the challenges and opportunities of adopting AI in telecom—from eliminating data silos to building trust through human-in-the-loop models and agent-to-agent automation. They explore the role of industry standards (like TR-369 and MCP) in enabling interoperability, and how these frameworks will shape the next wave of AI-driven transformation across the broadband ecosystem.
Bob also discusses customer success stories, the importance of education and adoption, and how Calix is helping ISPs increase profitability, reduce truck rolls, and prepare for future M&A opportunities.
Episode 450: Stephen Farnsworth on Disrupting Telecom Operations with gaiia
The Broadband Bunch
28 minutes 5 seconds
3 months ago
Episode 450: Stephen Farnsworth on Disrupting Telecom Operations with gaiia
In this episode of the Broadband Bunch, recorded live at Fiber Connect 2025 in Nashville, host Brad Hine welcomes Stephen Farnsworth, Chief Revenue Officer at gaiia. Stephen shares gaiia’s compelling origin story—how it evolved from the in-house OSS/BSS platform of Canada’s fastest-growing ISP, OXIO, into one of the most talked-about disruptors in the U.S. broadband market. The conversation explores how gaiia is redefining the way ISPs manage their operations, emphasizing simplicity, flexibility, and intuitive design. Stephen discusses the importance of adapting technology to fit an ISP’s existing workflows, rather than forcing change through rigid systems. He explains how gaiia’s cloud-based platform, native APIs, and workflow engine empower ISPs to streamline subscriber onboarding, automate field service, and deliver a seamless customer experience. Throughout the conversation, Stephen reflects on the challenges legacy platforms pose, the accelerating demand for modern solutions, and how gaiia is positioned to help ISPs transform their business. Whether it’s supporting fixed wireless providers, fiber-funded startups, or multi-tenant rollups, gaiia is focused on delivering practical innovation and driving industry-wide change.
The Broadband Bunch
This episode of The Broadband Bunch was recorded live at Calix ConneXions 2025, where host Pete Pizzutillo sat down with Bob Carrick, Director of Global Strategy at Calix Cloud.
In this conversation, Bob walks through Calix’s cloud evolution—from its early managed Wi-Fi roots to today’s full-scale broadband platform that integrates Operations, Service, and Engagement Clouds. He shares how Calix’s latest innovations in AI and cloud migration to Google are redefining customer experience, network efficiency, and operational visibility for broadband providers.
Together, Pete and Bob unpack the challenges and opportunities of adopting AI in telecom—from eliminating data silos to building trust through human-in-the-loop models and agent-to-agent automation. They explore the role of industry standards (like TR-369 and MCP) in enabling interoperability, and how these frameworks will shape the next wave of AI-driven transformation across the broadband ecosystem.
Bob also discusses customer success stories, the importance of education and adoption, and how Calix is helping ISPs increase profitability, reduce truck rolls, and prepare for future M&A opportunities.
