In this episode of Pulse by Intuji, Julian Wallis speaks with Jack Levis, former Senior Director at UPS, who led a transformation that saved the company over $600 million a year. Jack shares how a system on the brink of cancellation became UPS’s most successful operational breakthrough — and the critical role psychology, leadership and data played in making it work. He unpacks the hidden risks of ignoring people in digital transformation, and how focusing on outcomes, not features, changed e...