In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt. Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations shift focus from predicting the future to building the ability to adapt fast. This conversation...
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In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt. Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations shift focus from predicting the future to building the ability to adapt fast. This conversation...
Tom DeWitt: Customer Experience Management & Evolution of Customer Expectation | Pulse by Intuji #20
Pulse
1 hour
11 months ago
Tom DeWitt: Customer Experience Management & Evolution of Customer Expectation | Pulse by Intuji #20
In this insightful episode of Pulse by Intuji, Julian Wallis speaks with Tom DeWitt, founder and director of CXM at Michigan State University and creator of North America's first academic Master's program in Customer Experience Management. As an expert dedicated to advancing thought and practice in customer experience management, Tom shares valuable insights on the importance of moving beyond traditional metrics, understanding customer emotions, and creating truly customer-centric organisatio...
Pulse
In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt. Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations shift focus from predicting the future to building the ability to adapt fast. This conversation...
