In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt. Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations shift focus from predicting the future to building the ability to adapt fast. This conversation...
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In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt. Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations shift focus from predicting the future to building the ability to adapt fast. This conversation...
Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11
Pulse
54 minutes
1 year ago
Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11
Ron Kaufman: Customer Service Excellence, Culture Transformation, AI in CX | Pulse by Intuji #11 Description: Discover the secrets of customer service excellence and culture transformation with Ron Kaufman, CEO of Uplifting Service, in this episode of Pulse by Intuji. Learn how to elevate your organisation's service delivery and delight customers in today's AI-driven world. Topics Covered: 00:00 Introduction 00:22 Ron’s Early Influences 01:19 Ron’s Work in Singapore 04:03 Defining Service 0...
Pulse
In this episode of Pulse by Intuji, Julian Wallis sits down with Nick Eshkenazi, a global digital transformation leader with 25+ years of experience helping organisations rethink how they work, lead, and adapt. Nick explains why transformation has little to do with technology and everything to do with mindset, agility, and leadership behaviour. He breaks down how the most successful organisations shift focus from predicting the future to building the ability to adapt fast. This conversation...
