We’ve taken the full tour. Through the Time Furnace, the Rework Loop, the Silence Budget, and the Talent Skip Bin. Now it’s time to talk about what happens next. In this final episode of Inside the Waste Factory, Paul and Jase close the loop, unpacking why most businesses don’t fix the waste they see, what it takes to change that, and how to start noticing the quiet inefficiencies eating your time, energy, and profit. You don’t have to burn it all down, but you do have to decide what stays, w...
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We’ve taken the full tour. Through the Time Furnace, the Rework Loop, the Silence Budget, and the Talent Skip Bin. Now it’s time to talk about what happens next. In this final episode of Inside the Waste Factory, Paul and Jase close the loop, unpacking why most businesses don’t fix the waste they see, what it takes to change that, and how to start noticing the quiet inefficiencies eating your time, energy, and profit. You don’t have to burn it all down, but you do have to decide what stays, w...
Behind the Time Furnace. Past the Rework Loop. Just near the skip bin. No, not the one for old chairs and monitors, but the Talent Skip Bin. It’s where good people get wasted. In Part 5 of Inside the Waste Factory, Paul and Jase look at how capable, motivated people end up buried under low-value work, legacy tasks, and “busy” that doesn’t move the needle. From over-management to misaligned roles and cultural ghosting, they unpack how talent quietly disappears from your business, and how to ge...
They don’t complain. They don’t warn you. They just stop coming back. In this episode of No One Told Me This, Paul looks at what really causes customers to drift away, quietly, slowly, and often unnoticed until it’s too late. We talk about the subtle signs that connection is fading, the stories businesses tell themselves to avoid facing it, and why “busy” can be the biggest blind spot of all. If you’ve ever looked at your numbers and thought, “When did this start slipping?"&...
You’ve probably paid into it without realising. Welcome to The Silence Budget - Part 4 of Inside the Waste Factory. In this episode, Paul and Jason explore the quietest (and most expensive) department in any business: the cost of things left unsaid. From fear and apathy to unclear ownership, they unpack why teams go silent, what it really costs, and how leaders can lower the bill. 🎧 If you’ve ever thought it but didn’t say it, then this one’s for you.
You know the job. You did it. Then you did it again. Welcome to The Rework Loop – where time, trust, and morale quietly disappear. In Part 3 of Inside the Waste Factory, we look at the cost of doing things twice (or three times), and why rework is one of the biggest hidden departments in any business. From vague briefs and silent stakeholders, to handover fails and perfection paralysis. Paul and Jason break down four common culprits behind the rework cycle. Then, we explore a few simple lever...
They say trust is the foundation of every team… But what if it’s not? In this episode of No One Told Me This, I unpack why trust, at least the emotional, vulnerability-based kind, might not be as essential as we’ve been led to believe. Especially in small and medium businesses, where the conditions for that kind of trust often just don’t exist. Instead, I explore a practical alternative: Trustless Collaboration - Built not on feelings, but on four behaviours that actually make teams work...
You can’t multiply chaos and expect order. Yet that’s exactly what happens when businesses try to scale without the right foundations. In this episode of No One Told Me This, I dig into the four words that make scaling possible: repeatable, reliable, consistent, and scalable. Why? Because without them, growth just multiplies chaos. We’ll talk about: Why repeatable beats “just in your head”How reliability creates confidence under pressureWhy consistency builds trust with your team and clientsW...
Where did the week go? This is Episode 5 of No One Told Me This, and Part 2 of The Waste Factory — a six-part mini-series exploring the inefficiencies every business pays for (but no one budgets). In this episode, we step into the Time Furnace - probably the biggest department in the whole factory. The place where meetings burn hours without decisions, where approvals stall in inboxes, and where priorities blur into busywork. No smoke, no fire alarm, just time quietly disappearing. You’ll hea...
No door. No sign on the wall. Just hours going in… and nothing coming out. This is Episode 4 of No One Told Me This, and the start of a six-part mini-series: The Waste Factory. In this series we explore the hidden costs and overlooked inefficiencies that quietly eat away at business performance. Drawing on real-world observations, irreverent truths, and grounded commentary, each episode shines a light on what no one budgets for, but every business pays for. In Part 1, we’re talking about what...
We say we want trust in teams, but what if that’s not really the issue? This episode flips the usual script and introduces a new lens: Trust and Confidence aren’t the same thing, and confusing them might be costing you more than you think. From tradies to tech startups, this one’s for anyone trying to lead a team and wondering why it still feels hard. Plus, an honest take on where trust actually comes from, and how to tell if it’s really there.
Three deceptively simple questions. That’s it. No frameworks, no buzzwords. Just an honest gut check about how you lead, how you work with others, and whether you’re actually someone people would choose to follow. In this episode of No One Told Me This, we’re talking about leadership, not the title, not the job description, but the real stuff: how you show up. Grab a pen (or just listen while you walk the dog), because here are the questions: Who are you here for?What’s it like to work with y...
So you’ve stepped up, spoken up, or been tapped on the shoulder… and now you’re supposed to lead? This episode is for the ones who find themselves doing the thing, leading a team, shaping a culture, driving a business... without the manual. I talk about the real experience of stepping into leadership, why it often feels awkward, and how we confuse being “nice” with being a good leader. If you’ve ever wondered “Is it just me?” - it’s not. You’re in good company.
Welcome to No One Told Me This — a podcast about culture, leadership, teams, and all the tricky stuff that never makes the onboarding pack. This quick trailer gives you a sense of what to expect: honest takes, messy realities, and grounded ideas for when things are going well (or not). Hosted by Paul, consultant, culture nerd, and someone who’s made a few leadership mistakes of his own. Hit follow, and let’s get into it.
We’ve taken the full tour. Through the Time Furnace, the Rework Loop, the Silence Budget, and the Talent Skip Bin. Now it’s time to talk about what happens next. In this final episode of Inside the Waste Factory, Paul and Jase close the loop, unpacking why most businesses don’t fix the waste they see, what it takes to change that, and how to start noticing the quiet inefficiencies eating your time, energy, and profit. You don’t have to burn it all down, but you do have to decide what stays, w...
