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Hands-off Hospitality
Angela Tan
9 episodes
1 week ago
After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her own business systems and what she uncovered. From clunky CRM processes that scared off referrals… to wasted prep time before sales calls… to a missed opportunity to grow her top lead source — referrals — Angela breaks down exactly what was slowing her down and ...
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Entrepreneurship
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All content for Hands-off Hospitality is the property of Angela Tan and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her own business systems and what she uncovered. From clunky CRM processes that scared off referrals… to wasted prep time before sales calls… to a missed opportunity to grow her top lead source — referrals — Angela breaks down exactly what was slowing her down and ...
Show more...
Entrepreneurship
Business
Episodes (9/9)
Hands-off Hospitality
Episode 13: Finding Hidden Revenue Sitting in My Own Backend (Part 2)
After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her own business systems and what she uncovered. From clunky CRM processes that scared off referrals… to wasted prep time before sales calls… to a missed opportunity to grow her top lead source — referrals — Angela breaks down exactly what was slowing her down and ...
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2 weeks ago
31 minutes

Hands-off Hospitality
Episode 12: Finding Hidden Revenue Sitting in My Own Backend (Part 1)
When was the last time you treated your own business like a client? In this episode, Angela turns the lens inward and shares what happened when she finally stopped ignoring her own backend systems—and found hidden revenue sitting right under her nose. She opens up about: Why she avoided fixing her lead-tracking system for two and a half yearsThe friction she faced using HoneyBook (and why it didn’t fit her ADHD brain)How switching to Fillout and syncing it with Airtable transformed her backen...
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1 month ago
11 minutes

Hands-off Hospitality
Episode 11: Webinar Best Practices That Build Trust (Not Pressure)
In this episode of Hands-Off Hospitality, Angela shares webinar best practices that build trust instead of pressure. After building more webinar funnels than any other kind, she’s seen what actually works—and what quietly destroys retention. From 5,000-person live launches to evergreen funnels that run year-round, Angela breaks down how to create webinars that feel good to deliver and attend. You’ll learn: When to choose live vs. evergreen webinarsHow to design a replay strategy that builds c...
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1 month ago
11 minutes

Hands-off Hospitality
Episode 10: How Your Business Software Is Costing You Clients & Cash
Is your business software quietly draining your revenue? In this episode of Hands-Off Hospitality, Angela pulls back the curtain on one of the most overlooked money leaks in online businesses: underused, overpriced, and duplicate tools. From paying thousands for features you don’t need, to walking into sales calls blind because your scheduler isn’t set up strategically, these hidden gaps don’t just waste money—they erode client trust and hurt conversions. You’ll learn: The 3 biggest software ...
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1 month ago
16 minutes

Hands-off Hospitality
Episode 9: What Presence Has to Do with Your Client Experience
In this episode of Hands-Off Hospitality, I’m sharing a personal story that reminded me why presence is one of the most overlooked parts of your client experience system. Presence isn’t just about showing up for calls or delivering the work. It’s about building systems that free you to step away, without everything falling apart. I’ll walk you through: The parenting moment that tested my own systems.What kept running in my business while I spent the day with my son.Why presence is directly ti...
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2 months ago
12 minutes

Hands-off Hospitality
Episode 8: Three Tiny Fixes That Quietly Elevate Your Client Experience
Small details can make or break trust with your clients—and most of them are easier to fix than you think. In this episode of Hands Off Hospitality, I’m sharing three simple systems tweaks that instantly improve your client experience and lighten your backend: How to update (or automate) the copyright year on your website so leads know you’re still active.Squarespace resourceShowit resourceThe Zapier automation I use to create calendar buffers and prevent double-booking around appointments.A ...
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2 months ago
14 minutes

Hands-off Hospitality
Episode 7: The First Impression Mistakes Costing You Cold Leads
Your freebie, your checkout page, your emails—those are the real first impressions new leads have of your brand. In this episode, I break down the most common backend mistakes that scare off cold audiences (and how to fix them) so you can stop losing leads and start building trust from the very first click. Resources Join The Systems Pharmacy.Related Episode: The Most Overlooked Step in Your Customer Journey (Ep 4)Connect with me on Instagram: @thesystemsrxWebsite: www.thesystemsrx.comIf you ...
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2 months ago
17 minutes

Hands-off Hospitality
Episode 6: The Email Mistake Tanking Your Show-Up Rates
If you’ve ever planned a webinar, summit, or live workshop only to be disappointed by how few people actually showed up… I want you to know the problem probably isn’t your event. In this episode of Hands-Off Hospitality, I’m breaking down the real culprit: inbox confusion. Here’s what I cover: The most common email mistake I see that quietly kills show-up rates.Why inbox confusion erodes trust and makes subscribers tune out.How a simple segmentation tweak can change the entire client experien...
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2 months ago
9 minutes

Hands-off Hospitality
Episode 5: The Trash Can Story That Will Change How You Build Client Systems
In today’s episode of Hands Off Hospitality, I’m telling you a story about… my trash can. Yep, my trash can. Stay with me though—because it gave me one of the clearest lessons I’ve ever had about customer experience, client retention, and backend systems. Here’s what I break down for you: The symptom I see all the time: clients vanish after the first “yes”The diagnosis: why you’re losing repeat customers (and no, it’s not because your offer isn’t good enough)The prescription: how to create wh...
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3 months ago
8 minutes

Hands-off Hospitality
After telling her sales coach she had “no leads,” Angela Tan realized the problem wasn’t a lack of interest — it was a leaky backend. In this episode of Hands-Off Hospitality, Angela walks you through the real-time audit she ran on her own business systems and what she uncovered. From clunky CRM processes that scared off referrals… to wasted prep time before sales calls… to a missed opportunity to grow her top lead source — referrals — Angela breaks down exactly what was slowing her down and ...