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Beyond the Queue: Inside Customer Support
Stonly
23 episodes
1 day ago
Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s ...
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Management
Business
RSS
All content for Beyond the Queue: Inside Customer Support is the property of Stonly and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s ...
Show more...
Management
Business
Episodes (20/23)
Beyond the Queue: Inside Customer Support
How to Improve DEI in Customer Support (feat. Jordan Pedraza)
3 years ago
1 hour 8 minutes

Beyond the Queue: Inside Customer Support
Building a High-Velocity Customer Success Program (feat. Mo McKibbin)
3 years ago
1 hour

Beyond the Queue: Inside Customer Support
How to Build an Efficient High-Volume Interview Process (feat. Neil Smith)
3 years ago
51 minutes

Beyond the Queue: Inside Customer Support
5 Steps Drift Used to Scale Up to 24/7 Support (feat. Ben Gardner)
3 years ago
46 minutes

Beyond the Queue: Inside Customer Support
How Zapier Boosts Employee Retention and CSAT by 'Keeping Support Weird' (feat. Pam Dodrill)
3 years ago
36 minutes

Beyond the Queue: Inside Customer Support
How Veho Scaled Their Support Team by 5x in 8 Months (feat. Antonio King)
3 years ago
51 minutes

Beyond the Queue: Inside Customer Support
How to Balance Agent Growth with Relentless Productivity (feat. Ashley Sachs)
4 years ago
47 minutes

Beyond the Queue: Inside Customer Support
What Support Leaders Get Wrong About Agent Training and How to Fix It (feat. Tony Won)
4 years ago
52 minutes

Beyond the Queue: Inside Customer Support
How Shopify Support Drives Merchant Growth with Deep Customer Understanding (feat. David Kohl)
4 years ago
41 minutes

Beyond the Queue: Inside Customer Support
How Patreon Uses Data and Segmentation to Support 7M+ Customers (feat. Angela Raiford)
4 years ago
46 minutes

Beyond the Queue: Inside Customer Support
How to Handle Unpredictable Spikes in Ticket Volume (feat. James Baldwin)
4 years ago
48 minutes

Beyond the Queue: Inside Customer Support
How to Build and Maintain a Relationship with Product (feat. Eric Broulette)
4 years ago
36 minutes

Beyond the Queue: Inside Customer Support
Why You Should Hire Agents with Unconventional Resumes (feat. Abby Armada)
4 years ago
40 minutes

Beyond the Queue: Inside Customer Support
How to Get Customer Support a Seat at the Adults Table (feat. Kenji Hayward)
4 years ago
42 minutes

Beyond the Queue: Inside Customer Support
Why Customer Support Is the Best First Job in Tech (feat. Tom Ronen)
4 years ago
44 minutes

Beyond the Queue: Inside Customer Support
5 Steps to Spin Up Support for a New Product (feat. Stacy Justino)
4 years ago
34 minutes

Beyond the Queue: Inside Customer Support
How to Cross-Train Your Support Team with Product, Sales, and More (feat. Matt Dale)
4 years ago
44 minutes

Beyond the Queue: Inside Customer Support
How to Build and Scale a Happy, Motivated Support Team (feat. Joelle Waksman)
4 years ago
57 minutes

Beyond the Queue: Inside Customer Support
What Is “Support Excellence” Anyway? (feat. Oleg Krasnov)
4 years ago
47 minutes

Beyond the Queue: Inside Customer Support
How to Coach Your Reps and Customers Like a Winning Sports Team (feat. Matt Gilston)
4 years ago
41 minutes

Beyond the Queue: Inside Customer Support
Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s ...