Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s ...
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Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s ...
How to Get Customer Support a Seat at the Adults Table (feat. Kenji Hayward)
Beyond the Queue: Inside Customer Support
42 minutes
4 years ago
How to Get Customer Support a Seat at the Adults Table (feat. Kenji Hayward)
Beyond the Queue: Inside Customer Support
Jordan Pedraza, VP of Global Support at Handshake, talks about how to improve DEI in customer support organizations and how support leaders can be more inclusive. She shares the amazing work she’s ...
