At the PartsEdge podcast’s special FixedOps Roundtable episode, hosts Kaylee Felio and Ted Ings sit down in Dallas, Texas at Snell Motor Company’s Jaguar Land Rover dealership with parts managers Sean Cawthon, Romeo Chaitis, and Zach Carter.
The team shares practical wisdom on leveraging technology to streamline dealership parts operations, highlighting how PartsEdge optimizes workflows, reduces inventory headaches, and empowers managers to focus on people and growth. Discover firsthand how effective data solutions can transform a typical day in dealership parts management, yielding greater efficiency, profitability, and stronger teams.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Leverage technology and expert support
Minimize obsolescence and cut inventory costs
Invest freed-up time in coaching and leading your team
Chapters
00:00 "PartsEdge Simplifies Parts Management"
03:28 Optimizing Inventory Through Data Tools
08:07 "Streamlining Parts Return Process"
09:53 Fixed Ops Dealer Recognition
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
In this value-packed conversation, host Kaylee Felio sits down with industry expert Chuck Hartle to crack open some of the most overlooked costs of running a dealership parts department. From the hidden impact of idle inventory to the real-world strategies for beating manufacturer compliance traps, Chuck shares proven methods for turning your parts department into a lean, profit-driving machine.
If you’re a parts manager, fixed ops director, or dealer principal eager to fix your inventory foundation, you’ll walk away with actionable tips to minimize obsolescence, dial in your productive inventory, and get everyone—from staff to body shop managers—rowing in the same direction.
Kaylee and Chuck use real calculations, candid examples, and a bit of gritty optimism to show how small adjustments in turns, holding costs, and compliance can result in BIG savings, improved customer satisfaction, and higher dealership profitability.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
1. Focus on productive inventory
2. Monitor holding costs & turns
3. Compliance strategy matters
Chapters
00:00 Optimizing Inventory ROI
05:50 Optimizing Parts Compliance Strategies
07:27 "Profit Margins & Holding Costs"
12:42 Collision Industry Risks Analysis
13:49 Hidden Value in Wholesale Operations
17:01 "Collision Profit Analysis Challenges"
20:28 Optimize Inventory for ROI Boost
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
In this special PartsEdge Podcast crossover episode with the FixedOps Roundtable, Kaylee dives deep into why parts managers deserve a bigger spotlight, how dealership leadership can foster real change, and what’s next for the evolution of fixed operations.
Learn firsthand how PartsEdge continues to support both seasoned and brand-new parts managers—providing education, empowerment, and the right tools to help dealerships get the most out of their inventory. Kaylee and Ted also reflect on partnership stories (including Snell’s), challenges faced by parts departments, and the importance of having parts leaders join the conversation at every level.
Whether you’re a fixed ops veteran or just starting out, this episode is packed with actionable insights on how to run smarter, build culture, and drive dealership success through the parts department.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Empowering parts managers with education and resources drives whole-dealership success.
Bringing parts leaders into key conversations fosters culture change and operational growth.
Both seasoned and new parts managers benefit from ongoing support and smart inventory strategies.
Chapters
00:00 – Kaylee Felio introduces the PartsEdge Podcast and its mission.
00:25 – Ted Ings welcomes Kaylee live from Snell Motor Company in Dallas.
01:09 – Kaylee explains the PartsEdge philosophy: education and support for parts managers.
02:21 – The importance of spotlighting the people in parts, not just service.
03:17 – How the Snell/PartsEdge relationship began and the value of long-term support.
03:57 – The range and growth of parts managers in today’s dealerships.
04:31 – Parts inventory as a core investment and the case for strong management.
04:59 – Kaylee shares her vision, career path, and excitement for the future of PartsEdge.
05:39 – Ted and Kaylee wrap up with thoughts on industry evolution and ongoing innovation.
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
In this episode, Kaylee Felio welcomes John Traver of Traver Connect to discuss what “broken” looks like in automotive fixed ops—and more importantly, how leaders and teams can drive sustainable change. John shares frameworks from sports icons, legendary business thinkers like Peter Drucker, and dealership trailblazers such as Ed Roberts to highlight the power of questioning, mission clarity, and process improvement.
Tune in for real-world strategies to strengthen your parts and service department—whether it’s redefining your mission, zeroing in on your “primary customer,” or getting honest about what’s not working. As John puts it, “When you get your mission right, you have an unfair advantage.”
This episode is packed with actionable insights for parts managers, service leaders, and anyone passionate about moving the dealership world forward.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Start by asking “What’s broke?”
Define your mission—the simpler, the better.
Document and improve your core processes.
Chapters
00:00 "Slowing Down to Go Fast"
04:12 "Mission Before Plan in Business"
09:50 "Patience in Product Development"
11:58 Understanding Automotive Secondary Customers
16:13 Streamlining Appointment Scheduling
19:13 Ed Roberts: Solving Technician Shortage
22:40 Relentless Improvement Competitors
23:32 Embracing Growth and Improvement
26:38 Improving Process Efficiency
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
In today’s episode, Kaylee Felio is joined by auto industry leaders Joel Gray and Sheila Pogue for a deep dive into what it takes to build, scale, and energize one of the nation’s most successful wholesale parts operations. Joel shares the story behind managing $9.3M in Ford parts inventory across three locations and a dynamic team of nearly 100 employees. Discover how integrity, creative marketing, and empowering your people can transform a parts department from the inside out.
From battling manufacturer pushback and rethinking inventory management to leveraging digital marketing and creating a culture that employees love, Joel unpacks the leadership lessons and operational strategies that set his dealership apart. Sheila jumps in on what it takes to build meaningful digital presence for wholesale and spotlights how human connection – inside and outside your operation – drives business forward.
If you want to reimagine your department, empower your team, and tap into new growth, this episode is packed with actionable insights, laughter, and some four-legged support along the way.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Lead With Integrity
Empower and Equip Your People
Invest in Marketing and Relationships
Chapters
00:00 "Honest Operations Foster Respect"
03:13 33-Year Automotive Career Journey
06:36 Insurance-Driven Auto Collision Changes
10:08 Positive Reinforcement Boosts Performance
13:23 Team Leadership and Connection Strategies
18:01 Open-Door Training Approach
21:26 "Enjoying Workplace Connections"
24:33 Custom Software Enhances Store Operations
29:11 Dedicated On-Road Sales Team
30:35 Personal Touch Boosts Customer Relations
34:16 Employee Retention Strategies
37:25 "Importance of Preparedness and Inquiry"
40:18 Incremental Business Expansion
44:56 Learning Ford's Ordering System Quirks
46:13 Embracing Change and Learning
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio sits down with Steve Fishel, Parts Manager at Titus-Will Toyota in Tacoma, WA, for a deep-dive into the evolving world of dealership parts departments. With nearly four decades in the business—most of it with the Toyota brand—Steve shares his journey from his early days after the Air Force to leading inventory parts operations through massive industry and technology shifts.
In this episode, Steve discusses the importance of adapting to change, embracing new inventory management tools, and building trust in both technology and your team. He explains the transformative impact of expanding from a handful of inventory “sources” to a data-driven, multi-source approach—saving time, money, and stress, while dramatically improving efficiency, stock order review, and returns.
Steve also opens up about the realities of department culture, why collaboration with service and sales teams is vital, and how embracing outside expertise (like PartsEdge) brought fresh energy and measurable results to his operation.
Whether you’re a seasoned parts manager or new to dealership operations, Steve’s story offers actionable insights on thriving amidst change and unlocking the full potential of your parts department.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Leverage Technology & Data
Trust the System
Collaboration Drives Result
Chapters
00:00 "Toyota Enthusiasm in Diverse Dealership"
05:27 Adapting to Changing Car Parts
08:45 Optimizing Inventory through Dynamic Coding
10:40 "Outsourcing Tech: A Game Changer"
14:11 Optimizing Inventory for Efficiency
18:20 Streamlined Stock Ordering Process
20:09 Trusting Chuck's System
24:44 "Teamwork and Management Alignment"
28:10 Reflecting on Self and Progress
32:41 Inventory Management Efficiency Boost
35:14 "Highlighting Parts Pros"
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio, the dynamic and relatable host known as "the parts girl," steps out from behind her usual interview format for a heartfelt solo episode. In this candid conversation, Kaylee shares her personal journey of balancing motherhood, sales leadership at PartsEdge, and life’s messy realities—yes, even poopy diapers in between Zoom calls! She dives into the unique pressures of running sales and marketing for a growing business, the “imperfect balance” of work and life, and what it truly means to operate with an owner’s mindset—even if you don’t own the company.
Kaylee also recounts memorable client stories and unexpected wins, like landing a referral-driven client from a webinar she thought had flopped due to a time zone error. This episode is a must-listen for anyone leading from the trenches in fixed ops, juggling the demands of family and career, or craving a little honest encouragement on their own journey.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
There’s no perfect work-life balance
Operate with ownership
Don’t fear missteps
Chapters
00:00 – Kaylee’s solo debut: nerves, encouragement, and mindset pep-talk
01:28 – Juggling leadership, marketing, motherhood, and the illusion of balance
02:17 – Candid stories: webinar listening, diaper changing, and parent guilt
03:01 – Running things “like you own it”: misconceptions and reality at PartsEdge
03:38 – Fix Ops Roundtable highlights, parts managers getting out to network
04:06 – ChatGPT assists with self-interview questions; the chaos of back-to-school
05:15 – Lessons from Kaylee’s mom: gratitude and emotional support
06:47 – Unexpected wins: client referral story from a “flopped” webinar
08:04 – Client signs up live in the meeting—unique experiences in sales
08:40 – Closing thoughts: The messy, rewarding journey of growth at PartsEdge
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Today, Kaylee Felio interviews Sheila Pogue, who shares her journey from working in restaurants to becoming a parts manager and eventually transitioning to a vendor role at Dealer OMG.
Together, they take on one of the industry’s big conversations: why fixed ops is treated like the “redheaded stepchild” of dealerships, and how better marketing, internal buy-in, and creative partnerships can help change that. Sheila draws on her deep boots-on-the-ground experience to share practical strategies for getting buy-in from decision-makers, why being vendor-savvy pays off, and the overlooked potential of accessories and wholesale parts.
If you’re looking for real talk and actionable ideas to empower your parts team—and maybe a laugh or two about dealership life—this episode delivers. Whether you’re on the counter, in the GM’s chair, or working to support the automotive world, Kaylee and Sheila’s conversation will remind you why the parts department is really the flywheel that keeps the dealership engine running.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Fixed ops drives dealership success.
Customer service is a key focus.
There are many opportunities within fixed ops that dealerships often miss.
Chapters
00:00 Mentorship and Success in Dealership
03:35 Transitioning to Remote Work
07:19 Strategizing Dealer Operations Relationships
11:14 Meta Founder Recalls Early Recruitment
13:48 Passion for Automotive Client Support
18:00 "Unique Store Branding Focus"
19:41 Maintaining Customer Engagement in Auto Sales
24:36 Boosting Service Revenue Strategies
26:44 "Maximize Budget with Petty Card"
30:35 Dealership Leadership and Inventory Changes
35:17 PartsEdge: Streamlining Parts Management
36:45 "Direct Approach to Self-Solutions"
42:06 NCM Bender 20 Group Overview
42:59 Vetted Vendor Association's Impact
In this episode, they dive into the importance of strong collaboration between parts and service teams, the hurdles salespeople encounter, and how Amazon is reshaping the market. Along the way, they draw thought-provoking parallels between parenting and leadership, highlight the power of exceptional customer experiences, and unpack the shifting dynamics of fixed operations. Blending industry insights with personal stories, offering a well-rounded look at today’s automotive world and the exciting opportunities ahead.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
1. Parts managers: the unsung heroes driving dealership success
2. Strong parts–service teamwork boosts performance
3. Parts departments hold untapped sales potential
Chapters
00:00 Introduction and Podcast Overview
01:41 Meet the Hosts: Christian and Cliff
03:29 The Importance of Parts Managers
06:29 Bridging the Gap: Parts and Service Collaboration
11:12 Understanding the Parts Department's Role
14:33 Positive Trends in the Industry
19:58 Parenting and Management: Similarities Explored
24:07 Opportunities in the Automotive Industry
26:10 Wrestling Memories and Industry Insights
28:14 Amazon's Impact on the Automotive Industry
31:57 The Evolution of Customer Experience
34:02 Fixed Operations: A Growing Focus
38:51 Creating Raving Fans and Generational Value
41:14 Fun Questions and Hidden Talents
Like what you hear? Review the show for us: https://ratethispodcast.com/ratethepartsedgepodcast
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Jim Oliveri, Parts Director at West Herr Auto Group. With 31 years at the 75-year-old company, he promotes empowerment, operational excellence, and profitability through logistics, people, and metrics. Jim mentors leaders, drives performance via structure and wholesale strategies, and prioritizes local ownership and customer satisfaction. He balances financial success with employee well-being, cherishing their career growth.
Jim Oliveri discusses his automotive industry experience, focusing on parts operations, dealership challenges, customer service, inventory management, and fixed operations opportunities. He offers advice for new leaders, emphasizing collaboration and learning.
The conversation ends with insights into the evolving automotive industry.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Dealership success hinges on often-overlooked parts operations.
Customer service is a key focus.
There are many opportunities within fixed ops that dealerships often miss.
Chapters:
00:00 Unexpected Career in Park Services
05:56 Automotive Repair Challenges Today
06:32 Supply Chain Challenges in Snowbelt
10:54 "Monthly Internal Inventory Audits"
12:57 Fred Beans: Different Warehouse System
16:22 "Maximize Profit Within Your Business"
21:54 Lifetime Lessons on Friendship & Growth
25:18 Challenging Year but Staying Strong
25:44 Leases Returning in Buffalo
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Brian "Mac" McIntosh joined an established group and recognized a desire for change alongside comfort in the familiar. He understands that change can be unsettling but values supportive colleagues in easing transitions, encouraging growth despite discomfort.
Together, Kaylee and Mac explore why dealership parts operations often resist change and how bringing in solutions like PartsEdge helped Mac’s team regain clarity, reduce obsolescence, and shift from survival mode to growth-focused leadership. You’ll hear straight from Mac about the challenge of tracking inventory health, the value of dynamic problem-solving (versus cookie-cutter consulting), and how empowering your parts team can truly move the needle for the whole dealership.
If you’ve ever wondered what it’s really like behind the parts counter—or you’re looking for fresh strategies to lead your department through industry shifts—this is an episode you don’t want to miss. Let’s dive in!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Adaptability is key
Data clarity matters
Clear, actionable reporting saves time, reduces obsolescence
Chapters
00:00 "Brian's and Auto Journeys"
06:03 Embracing Change Amid Comfort
07:36 Navigating Career Overhaul Challenges
11:23 "Obsolescence Challenges and DMS Transition"
14:59 Return Policy Confusion Issues
16:53 Assessing Inventory Obsolescence
20:15 Dynamic Problem-Solving Over Textbook Approaches
22:17 "Successful Translation and Impact"
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
With over 30 years of experience in the automotive parts industry, Mike Kraft is a seasoned Parts Manager at Suburban Chevrolet in Minneapolis. He recounts his journey from manual parts management to overseeing a thriving department that boasts over 100 employees and more than $90 million in annual sales.
In today’s episode, Mike shares the evolution of his dealership’s parts operations, how technology has transformed his daily workflow, and the pivotal role PartsEdge plays as an “assistant manager” in the background.
Together, they dig into lessons from decades in the business, the impact of automation and expert support, and creative strategies for managing a fast-growing parts department.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Automate to elevate.
Delegate for accuracy and peace of mind.
Continuous improvement and collaboration is a must.
Chapters
00:00 – Mike Kraft’s backstory and evolution as a parts manager
01:05 – How PartsEdge automates daily reporting and “takes the work out of the work”
03:02 – The push to adopt PartsEdge and handling dealership growth
04:34 – Real-world impact of automation and PartsEdge support during CDK outages
06:39 – The value of delegating routine tasks for accuracy and peace of mind
08:25 – Customizing inventory sources for creative strategies
09:40 – Reflecting on the comfort blanket of having PartsEdge in the background
12:11 – Integrating with RIM and the challenges of system alignment
15:00 – Opportunities for further automation and partnership innovation
17:05 – Mike’s advice and humorous metaphor for ongoing process improvement (“bald tires”)
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Mitch Brady partnered with PartsEdge to refine his company’s parts inventory. He uncovered and resolved issues with broad phase-in/phase-out criteria by customizing categorization for each part. This optimized stock, improved team clarity, and fine-tuned parts management.Together,
Kaylee and Mitch dive into how using PartsEdge not only enhanced inventory efficiency at Ressler Toyota but also uncovered hidden challenges and gave Mitch the tools to be creative with inventory management. Hear about actionable strategies for reducing obsolescence, tailoring phase-in and phase-out criteria, and leveraging data to make smarter decisions—all while maintaining a perfectly balanced inventory.
If you’re a parts manager looking for practical insights and real-world success stories, you won’t want to miss Mitch’s honest take on the impact of PartsEdge and the value of having a true partner in your corner. Let’s get into it!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Customize inventory processes
Actionable reporting matters
Collaboration fuels creativity
Chapters
00:00 Optimizing Inventory with PartsEdge
05:07 Optimized Phase In/Out Strategy
06:50 Customized Parts Source Management
10:13 Managing Obsolescence in Inventory Returns
13:22 Custom Reports on Obsolete Parts
16:30 Effective Collaboration in Service Management
Connect
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Courtney Paschal is the Client Success Manager at Ellison Automotive Strategies and a seasoned automotive professional who began her career at Street Toyota in 2013. A passionate leader in both the automotive industry and her Amarillo community, Courtney is a Top 40 Under 40 honoree in Automotive News and actively serves with No Boundaries International. She’s also a proud dog mom to Cash, Tipper, and Penny.
Brad Paschal is the Market President at Dynatron Software and President of Brad Paschal Consulting. Starting his career in sales at Street Volkswagen, he worked his way up to e-Commerce Director before moving into consulting. Brad has spent the last 8+ years solving complex challenges across both variable ops/sales and fixed ops sides of the automotive business.
In today’s episode, they discuss the challenges and rewards of sharing both a home and career in auto retail, the importance of charity and giving back, and the unique dynamics of running dealership ops with a partner. Listeners get an inside look at vendor management best practices, the vital role of service and parts departments, and why gratitude and perspective matter for long-term success.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Work-life balance boundaries matter
Recognize & empower parts/service teams
Gratitude & community givebacks
Chapters
00:00 Navigating Work-Life with Three Dogs
03:51 Mindset Anchors for Productivity
06:20 "Building Community Through Dealership Events"
11:20 "Highlighting Courtney's Career Achievements"
14:23 Lead Quality and Quota Concerns
16:52 "Sales vs. Service: Industry Divide"
19:49 Building Relationships with Service Teams
24:20 "Effective Communication in Relationships"
27:21 "Building Customized Workflows with AI"
31:58 Secret Floor Renovation Plans
35:41 Empowering Through Financial Growth
36:27 Passion for Problem-Solving in Dealerships
40:29 Walking Away from Success
43:52 "Helping Anytime, Anywhere"
Quote
“If you focus on helping people, all other stuff comes.” – Brad Paschal
“Survey your dealership and include everyone in the conversation—parts and service especially.” – Courtney Paschal
Connect
Courtney Paschal
LinkedIn: https://www.linkedin.com/in/courtney-paschal-39bb5a23/
Brad Paschal
LinkedIn: https://www.linkedin.com/in/bpaschal/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Chuck Hartle is the President and co-founder of PartsEdge, with over 42 years of experience in the automotive industry. Starting as a parts delivery driver, he rose to Fixed Operations Director and has since led over 300 seminars, including workshops for the National Auto Dealers Association. Chuck’s deep industry knowledge helps PartsEdge tackle key dealership challenges. Outside of work, he’s a dedicated family man, marathon runner, and loyal Seattle Seahawks fan.
Chuck breaks down the real challenges dealerships face with source management, why most DMS vendors fall short in education and default settings, and how properly leveraging sources can drive smarter parts inventory control, more accurate accounting, and easier pricing strategies.
Kaylee and Chuck also unpack the origin story of PartsEdge—why the platform was built, what it aims to fix, and how it takes the heavy lifting and guesswork out of inventory management.
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com.
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Takeaways
Don’t fear more sources
Education is power
Manage Your Inventory, Don’t Work Around It
Chapters
00:00 "Source Management & Pricing Strategies"
05:43 Parts Management Requires Organization
06:31 "Tire Source Management Challenges"
10:30 Optimizing Inventory Management
14:37 Intentional, Structured Development Yields Success
18:09 Managing Aging Special Orders
19:56 Techeon's Inventory Misunderstandings
23:34 Embrace Improvement Through Education
Quote
"Accessories, you know, nobody matrixes accessories. If you do, you don't sell them."
"The biggest failure for most parts managers and their fear of adding a new source to their system is it's just not as easy as, oh, I want to copy this to this. And you know, it takes some work.”
Connect
Chuck Hartle
LinkedIn: https://www.linkedin.com/in/chuck-hartle-1923ab14
Facebook: https://www.facebook.com/chuck.hartle.39/
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio
Website: https://www.partsedge.com
Facebook: https://www.facebook.com/partsedge
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Phone Number: (800) 825-7562
Email: info@partsedge.com
It all started with one small change. He thought his DMS setup was fine—until he tweaked a phase-in criteria and suddenly realized how much he was missing.
This week on the PartsEdge Podcast, we sat down with Zach Don, a Toyota parts manager who took that moment of chaos and turned it into a better system. He shares what broke, how he fixed it, and why he’s now running a smarter, more controlled department.
Zach also talks about bringing in team members with different backgrounds, the value of having a “co-pilot” on the reporting side, and how these changes are not only improving efficiency but making his conversations with upper management more impactful.
Together, they explore how data-driven decision-making and personalized support have helped shift inventory from inactive to active, and freed up valuable time to focus on growing the business.
Tune in for practical insights, relatable moments, and actionable tips for anyone looking to up their game in fixed ops and parts management!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Don’t fear change—embrace tools.
Actionable reporting is critical.
Diverse experience builds better managers.
Chapters:
00:00 - Intro
01:41 - Expanding Inventory Breadth
03:21 - Keeping Up with Inventory Adjustments
05:01 - Shifting Strategies into Action
06:43 - Easy Tools That Simplify the Process
08:24 - Transition to Service Advisor Role
10:04 - Ideal Personality for the Parts Counter
11:55 - Managing Multiple Roles and Maintenance
13:43 - Key Considerations for Parts Managers
15:34 - Simplifying Complex Reports
17:14 - Embracing the Learning Curve
19:04 - Kaylee Reflects on the Experience
20:54 - Team Collaboration and Inventory Analysis
22:43 - Final Thoughts and Summary
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio
Website: https://www.partsedge.com
Facebook: https://www.facebook.com/partsedge
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Phone Number: (800) 825-7562
Email: info@partsedge.com
In this episode, Kaylee talks with Alex Hines, VP of North America at Eccentric, about one of the biggest missed opportunities in automotive: accessories. With only 5% of a $50B market flowing through franchise dealers, Alex shares how Eccentric is helping stores win back sales using 3D visualization, early intent capture, and smarter upsell tools.
They dive into:
Why accessories don’t get sold
How tech is removing friction from the process
The impact on parts inventory and dealer profitability
From lead to post-sale, Alex lays out a bold vision for bridging the gap between consumer desire and dealership execution.
🔗 Learn more about Eccentric: weareeccentric.com
Why Parts Managers & Fixed Ops Directors Rely on Partnership, Not Just Reports
In this episode of the PartsEdge Podcast, Kaylee Felio sits down with Tim Kreitel (Parts Manager) and Ryan Else (Fixed Ops Director) to explore the long-term impact PartsEdge has made on their dealership operations. From simplifying sourcing to saving time on reporting, they share how PartsEdge enables them to focus on what matters most—coaching teams, supporting techs, and running a more profitable parts department.
Tim recalls walking into his role years ago and having no idea what PartsEdge did—until he realized it was quietly running the backend systems that allowed him to stay out front, leading on the counter. For Ryan, the power lies in the speed of execution: accurate reports, smarter sourcing, and monthly consulting that helps avoid obsolescence before it costs the store.
Less Time in the Office, More Time on the Counter
PartsEdge gives working managers like Tim time back—freeing them from DMS setup, data entry, and building reports from scratch. That means more energy spent coaching counter staff, staying in touch with inventory cycles, and solving customer problems in real time.
Ryan emphasizes how much value comes from monthly reconciliation meetings and having a trusted support partner during DMS transitions. In his words: “I’d rather have Tim helping customers than spending two hours trying to chase a report.”
Smart Sourcing, Real ROI
One standout benefit? The intelligent sourcing strategy PartsEdge manages. While 4 sources might feel easier to manage manually, PartsEdge’s system of 100+ sources means parts flow through their lifecycle in a way that avoids overstock, obsolescence, and wasted working capital.
As Tim explains, “Your system filters out parts that look like they’re moving—but really aren’t.” That means fewer scrapped parts, faster turn, and smarter stocking decisions based on actual trends—not gut feeling.
SponsorsThis show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Learn more at 🔗 www.partsedge.com
Takeaways
Quote
“I’d rather have him helping customers than stuck in an office building spreadsheets.” — Ryan Else, Fixed Ops Director
Connect
Kaylee Felio
🔗 LinkedIn
🌐 www.partsedge.com
Podcasting, Personal Brands & EV Storytelling
In this energetic and transparent conversation, Kaylee Felio sits down with Elena Ciccotelli, the Founder of EVs for Everyone, a brand that brings the human element to the fast-evolving world of electric vehicles. Elena shares the origin story of her show, built not from a strategic blueprint—but from a creative itch that corporate life couldn’t scratch.
(01:00) Podcast Origins - Elena's journey from corporate life to creating EVs for Everyone
(13:23) Personal Branding Power - Building your unique voice and audience
(40:53) Entrepreneurial Courage - Overcoming fears and developing personal growth through content
(43:25) AI and Content Creation - Innovative strategies for podcast development and consistency
After years in auto and tech—including an early stint at Lyft and partnerships with Rivian—Elena saw a gap in the market: an EV podcast that told people stories, not just tech specs. So she built it. And now, she’s taking her content on the road—covering conferences, interviewing big names, and growing a profitable brand from the ground up.
The Realities Behind a Successful Podcast
This episode peels back the curtain on what it really takes to make a podcast thrive:
Elena also discusses the business therapy that comes with building a brand around your voice. She’s refreshingly honest about burnout, mistakes (like forgetting to hit record during a high-stakes EV interview), and the personal growth required to stick with it.
Corporate vs. Personal Podcasting — A Spicy Take
Elena and Kaylee dive into the debate so many creators face: Who owns the show? Elena doesn’t hold back. She urges companies to let their hosts build personal brands, or risk ending up with “another background podcast with a mic and a car.” It’s a sharp reminder that people don’t follow brands—they follow humans.
Kaylee shares her own crossroads between The Parts Girl and Trailblazer Path, navigating brand clarity while honoring the audience she's built. Together, they validate something many podcast creators feel: it’s okay to do both.
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Sponsors This show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at 🔗 www.partsedge.com
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Takeaways
______
Quote
“You only get to be a public figure by trailblazing your own path.” — Elena Ciccotelli
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Connect
Elena Ciccotelli🔗 LinkedIn🎧 EVs for Everyone Podcast
Kaylee Felio🔗 LinkedIn🌐 www.partsedge.com
The latest episode of the Parts Edge Podcast dives into a topic stirring concern across the industry: tariffs on imported automotive parts. Host Kaylee Felio is joined by Chuck Hartle to unpack what’s real, what’s rumor, and what parts managers should actually be doing right now.
(00:25) The Real Impact of Tariffs: Fear vs. Reality
(07:55) Pricing Strategy: How to Maintain Gross Profit
(12:20) Economic Implications: The Broader Impact of Parts Tariffs
(14:54) Inventory Management Opportunities
(17:20) Future Outlook: Weathering the Storm
Making Sense of the Tariff Buzz in Auto Parts
Chuck cuts through the noise: “There’s no shortage. This is not a strike. It’s a tax conversation wrapped in fear.” Many dealers have been spooked into over-ordering parts, anticipating massive price jumps and empty shelves. But is that necessary?
Right now, the biggest impact of the tariff announcement isn’t cost—it’s panic. While some price increases are taking effect (like FCA’s 3% in May and June, and a 7.5% bump on maintenance parts), Chuck urges managers to slow down. One dealer tried to bulk order $200,000 in parts—but the appreciation didn’t justify the cost or risk.
Chuck emphasizes that even if your inventory goes up 10% in value, carrying costs can wipe out gains. He advises sticking to a 60-day supply and keeping your pricing strategy sharp, not bloated with excess inventory.
One of the biggest takeaways? Watch your menu-priced items. With parts appreciating 10–15%, managers must make sure those increases are reflected in their fixed prices—or risk losing gross profit overnight.
Chuck explains how to use your monthly appreciation/depreciation report to catch those rising costs before they erode your margins. Brake pads, oil filters, and air filters are all on the watch list.
Chuck believes the industry is facing a short-term scare, not a long-term shift. “This isn’t COVID. It’s not a parts shortage. It’s a tax headline,” he says. He warns that manufacturers may use this window to drive up prices and push more inventory—so managers need to stay grounded, not reactive.
He also points out the bigger picture: increasing parts costs affect all repair centers, including the aftermarket. This could price some consumers out of basic vehicle repairs, a concern that’s gaining attention in Washington.
Chuck closes the conversation with how PartsEdge can support dealerships in this environment—especially by identifying low-gross parts, helping optimize menu pricing, and providing strategies to purge obsolete inventory. The mission is clear: maintain gross, stay lean, and keep your shelves profitable.
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Sponsors
This show is powered by PartsEdge — Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Their strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. Optimize your parts management at 🔗 www.partsedge.com
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Key Takeaways
Tariffs haven’t hit yet—but fear has.
Watch and adjust menu-priced items monthly.
Avoid bulk ordering unless you’ve done the math.
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Quote
“The most prudent thing you can do as a parts manager is review your appreciation report every month—especially on menu-priced items.” — Chuck Hartle
Connect
Chuck Hartle
🔗 LinkedIn
🌐 www.partsedge.com
Kaylee Felio
🔗 LinkedIn
🌐 www.partsedge.com
