It all started with one small change. He thought his DMS setup was fine—until he tweaked a phase-in criteria and suddenly realized how much he was missing.
This week on the PartsEdge Podcast, we sat down with Zach Don, a Toyota parts manager who took that moment of chaos and turned it into a better system. He shares what broke, how he fixed it, and why he’s now running a smarter, more controlled department.
Zach also talks about bringing in team members with different backgrounds, the value of having a “co-pilot” on the reporting side, and how these changes are not only improving efficiency but making his conversations with upper management more impactful.
Together, they explore how data-driven decision-making and personalized support have helped shift inventory from inactive to active, and freed up valuable time to focus on growing the business.
Tune in for practical insights, relatable moments, and actionable tips for anyone looking to up their game in fixed ops and parts management!
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This show is powered by PartsEdge: Your go-to solution for transforming dealership parts inventory into a powerhouse of profitability. Our strategies are proven to amp up parts sales by a whopping 20%, all while cutting down on idle inventory. If you're looking to optimize your parts management, visit 🔗 www.partsedge.com
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Takeaways
Don’t fear change—embrace tools.
Actionable reporting is critical.
Diverse experience builds better managers.
Chapters:
00:00 - Intro
01:41 - Expanding Inventory Breadth
03:21 - Keeping Up with Inventory Adjustments
05:01 - Shifting Strategies into Action
06:43 - Easy Tools That Simplify the Process
08:24 - Transition to Service Advisor Role
10:04 - Ideal Personality for the Parts Counter
11:55 - Managing Multiple Roles and Maintenance
13:43 - Key Considerations for Parts Managers
15:34 - Simplifying Complex Reports
17:14 - Embracing the Learning Curve
19:04 - Kaylee Reflects on the Experience
20:54 - Team Collaboration and Inventory Analysis
22:43 - Final Thoughts and Summary
Kaylee Felio
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Website: https://www.partsedge.com
Kaylee Felio
Website: https://www.partsedge.com
Facebook: https://www.facebook.com/partsedge
LinkedIn: https://www.linkedin.com/in/gotopartsgirl
Phone Number: (800) 825-7562
Email: info@partsedge.com
