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The Estate Agent Consultancy Podcast

The Estate Agent Consultancy

184 episodes

3 days ago

The future of estate agency is already here — and it’s powered by AI. In this episode, we speak with Mark Burgess, CEO of Iceberg Digital, author, keynote speaker, and leading voice in estate agency innovation. From predictive analytics to custom-trained AI assistants, Mark explains how smart agents are gaining an unfair advantage using tech that’s already available. You’ll learn: •What AI actually means for estate agents •How platforms like Lifecycle and Uzair can increase efficiency and c...

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The future of estate agency is already here — and it’s powered by AI. In this episode, we speak with Mark Burgess, CEO of Iceberg Digital, author, keynote speaker, and leading voice in estate agency innovation. From predictive analytics to custom-trained AI assistants, Mark explains how smart agents are gaining an unfair advantage using tech that’s already available. You’ll learn: •What AI actually means for estate agents •How platforms like Lifecycle and Uzair can increase efficiency and c...

Show more...

Episodes (20/184)

The Estate Agent Consultancy Podcast

Mark Burgess on How AI Will Redefine Estate Agency

The future of estate agency is already here — and it’s powered by AI. In this episode, we speak with Mark Burgess, CEO of Iceberg Digital, author, keynote speaker, and leading voice in estate agency innovation. From predictive analytics to custom-trained AI assistants, Mark explains how smart agents are gaining an unfair advantage using tech that’s already available. You’ll learn: •What AI actually means for estate agents •How platforms like Lifecycle and Uzair can increase efficiency and c...

3 days ago

45 minutes

The Estate Agent Consultancy Podcast

Building Vesta: Friendship, Failures & Finding Ourselves (with Pippa Baillie-White)

After realising I wasn’t always following my own advice about being authentic, I decided to take this podcast back to basics and who better to do that with than my business partner and friend, Pippa Baillie-White. Together, we talk openly about the rollercoaster of running our sales and lettings agency: the laughs, the lessons, and the love we poured into Vesta. It’s an honest look at the reality of business partnership, the strength, the struggles, and why whatever stage of your business you...

4 days ago

46 minutes

The Estate Agent Consultancy Podcast

The Secret to Looking Like the Smartest Agent in the Room

Ever wondered how some agents always seem two steps ahead — they know every comp, every street, every detail before a client even asks? In this episode, we break down the simple but powerful prep routine that makes you look like the local market genius before you walk into any meeting. You’ll learn: How to research clients and properties like a proWhat to do before every appointment to instantly build trustThe subtle ways top agents impress clients without even tryingIf you want clients sayin...

5 days ago

7 minutes

The Estate Agent Consultancy Podcast

We’re Back! The Estate Agent Conference 2025 Is Officially Live

Our End-of-Year Conference 2025 is officially live and ready to book! This year’s event is all about putting you in the best possible position to make 2026 your biggest year yet, with real clarity on your goals, a clear roadmap to hit them, and the strategies to grow your agency with confidence. You’ll hear from an incredible line-up of speakers including: •Toby Martin – on using AI and personal branding to scale your agency •Simon Leadbetter – founder of Unchained Marketing, sharing what’s...

6 days ago

1 minute

The Estate Agent Consultancy Podcast

The Marginal Gains That Transform Your Estate Agency

In this episode, I’m diving into the concept of marginal gains — the idea that consistent 1% improvements in your business can lead to massive long-term success. We’ll cover how to apply this to your lead generation, listing strategies, sales pipeline, and even completions. If you’re an estate agent looking to grow sustainably and systematically, this one’s for you. 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https://www.instagram...

1 week ago

8 minutes

The Estate Agent Consultancy Podcast

Stephen Brown on Mastering Agency Success, Mindset & Making a Difference

What separates high-performing estate agents from those who burn out? In this episode, we sit down with industry legend Stephen Brown — former director at Greene & Co, founder of SJB Consultancy, and driving force behind Agents Together and Agents Giving. Stephen shares: •The overlooked habits that grow your pipeline •How marginal gains can boost performance fast •Where to start if you’re overwhelmed or stuck •Why giving back strengthens your business Plus, hear Stephen’s reflections o...

1 week ago

36 minutes

The Estate Agent Consultancy Podcast

The 12 Days of Christmas Campaign That Could Transform Your Lettings Business

December doesn’t have to be quiet. In this festive episode, I share how to run a 12 Days of Christmas marketing campaign that grows your audience, builds your email list, and positions you as the community champion. You’ll learn how to partner with local businesses, offer daily giveaways, and maximise engagement, all while creating goodwill that carries into the New Year. 📚Want a free copy of the ‘Your First £100,000 Estate Agency’ book? ✅ DM me the word “BOOK” on Instagram https...

1 week ago

7 minutes

The Estate Agent Consultancy Podcast

3 Direct Mail Tweaks That Actually Get Responses

In this episode, I’m sharing three simple but powerful ways to improve your direct mail strategy — without sounding like every other agent in your town. We’ll look at what most agents are doing wrong, how to instantly add value to your letters, and how to use tools like video and QR codes to track engagement and book more appointments. If you’re still sending out “Dear Homeowner” letters… this is your wake-up call. Tune in, make the changes, and start getting better results from every lette...

1 week ago

13 minutes

The Estate Agent Consultancy Podcast

How to Handle Competitors Who Bad-Mouth Your Agency

What should you do when another local agent starts talking down your business? It’s tempting to fire back — but that only drags you into a battle you can’t win. In this episode, I’ll show you how to rise above the noise, strengthen your agency, and win more clients without resorting to insults. Here’s what we cover: ✅ How to stay professional when competitors bad-mouth you ✅ Why your focus should be on improving your own service, not fighting theirs ✅ The power of using stats and data to prov...

2 weeks ago

7 minutes

The Estate Agent Consultancy Podcast

Inside the Mind of a Top Estate Agency Leader with Tom Greenacre

What does it really take to succeed as a self-employed estate agent? In this episode, I sit down with Tom Greenacre — Associate Growth Director at Yopa, and former UK Sales Director at Purplebricks and senior leader at Spicerhaart — to uncover the truth about leadership, growth, and building a sustainable business in estate agency. You’ll learn: •The mindset and habits top-performing agents share •Why some agents thrive in hybrid models while others fail •The biggest lessons Tom took from Sp...

2 weeks ago

29 minutes

The Estate Agent Consultancy Podcast

Why Failing Faster Could Be the Best Thing for Your Lettings Business

Most agents play it safe because they’re terrified of failure. But the truth? Failure isn’t the problem, it’s how long you take to pivot. In this episode, I share how failing faster can help you grow your lettings business, plus four practical lessons: fail small and early, use data not guesswork, always have a pivot plan, and talk openly about your failures. Every failure is feedback and the faster you act on it, the faster you grow 📚Want a free copy of the ‘Your First £100,000 E...

2 weeks ago

5 minutes

The Estate Agent Consultancy Podcast

Stop Letting Emotions Kill Your Property Deals

Too many agents fall into the trap of valuing a property with guilt or emotion — telling themselves, “It’s a good house in a good location, so that price feels about right.” But buyers don’t purchase on feelings alone, and neither should you. In this episode, I break down how to strip emotion out of your property valuations and focus purely on the facts: online stats, viewing numbers, market performance, and real end results. You’ll learn how to: ✅ Avoid the emotional trap that leads to o...

2 weeks ago

5 minutes

The Estate Agent Consultancy Podcast

Followers Don’t Pay the Bills

Social media isn’t just about likes — it’s your digital shop window. But most estate agents are either too bland, too salesy, or too inconsistent to make it work. In this episode, I break down exactly what you should be posting on social media to build trust, stay top of mind, and most importantly — turn followers into clients. Because here’s the truth: followers don’t pay the bills. You’ll learn how to: ✅ Show up without sounding desperate ✅ Share content that makes people want to work wi...

3 weeks ago

9 minutes

The Estate Agent Consultancy Podcast

From Zero to Booked: Matt Giggs on Winning as a Self-Employed Agent

If you’re a self-employed estate agent trying to grow your business, this episode is packed with practical advice. Matt Giggs shares what he’d do if he had to start from scratch today — no leads, no team, no brand. We dive into lead generation, handling valuations, building trust without a big high-street name, and staying consistent even when results dip. Whether you’re just starting out or looking to scale without burnout, this episode gives you the playbook. 📚Want a free copy of the ‘Your ...

3 weeks ago

39 minutes

The Estate Agent Consultancy Podcast

From One to Many: How to Turn Your First Landlord Into Your Next Three

Your first landlord isn’t just a client, they’re your momentum. In this episode, I reveal how to leverage your very first (or newest!) landlord to win more instructions, build credibility, and scale faster. From VIP onboarding to testimonials, referrals, and case studies, I’ll walk you through practical strategies you can use to turn “one” into “many.” New or seasoned agent, this approach will help you squeeze more growth from every win. 📚Want a free copy of the ‘Your First £100,0...

3 weeks ago

6 minutes

The Estate Agent Consultancy Podcast

People Don’t Share Average

Selling someone’s home isn’t enough anymore. If you want loyalty, referrals, and clients shouting about you online — you need to build magic moments into your process. In this episode, we’re talking about how to intentionally design a client experience that doesn’t just get the job done… it makes people stop and say, “Wow.” These aren’t random acts of kindness — they’re strategic touchpoints that make clients feel seen, supported, and surprised in the best way. 🎯 If you want more Google re...

3 weeks ago

7 minutes

The Estate Agent Consultancy Podcast

If The Market’s Quiet... You Shouldn’t Be

When the property market slows down, most estate agents go quiet — fewer viewings, fewer updates, fewer client calls. But here’s the brutal truth: Silence makes clients nervous. In this episode, I’m breaking down why your communication needs to increase when the market gets quieter. If you don’t stay visible to your vendors, they’ll assume you’ve stopped working for them — and that’s how you lose instructions. You did all the work: booked the valuation, won the listing, launched the market...

4 weeks ago

7 minutes

The Estate Agent Consultancy Podcast

How I’d Start Again from Scratch: Iain Cooper on Building a Self-Employed Estate Agency That Lasts

What would you do if you had to start your estate agency business all over again — with no leads, no listings, and no name recognition? In this episode, Iain Cooper shares the exact strategies he used to grow his estate agency in Bromley, and what he’d do differently if he were starting from scratch today. We get into: His most effective lead generation strategies in 2025How to build trust fast and convert more market appraisalsThe underrated tactics most self-employed agents ignoreBala...

1 month ago

34 minutes

The Estate Agent Consultancy Podcast

If Your Circle Isn’t Challenging You… It’s Costing You Landlords

Too many letting agents surround themselves with “yes people”, it feels nice, but it kills growth. In this episode, I share why comfort zones don’t win instructions, how the right circle accelerates your portfolio growth, and practical ways to build a network of mentors, peers, and coaches who challenge you to grow. Whether you’re just starting out or an experienced agent, your circle could be the hidden factor holding you back… or pushing you forward. 📚Want a free copy of the ‘Your Fir...

1 month ago

8 minutes

The Estate Agent Consultancy Podcast

Suffer the Cringe or Stay Invisible

If you’re an estate agency owner or self-employed agent, this is the one thing holding you back: You’re avoiding being visible. You’re not posting videos. You’re scared of what people will say. In this episode, I break down why suffering through the cringe — showing your face, using your voice, posting online even when it feels awkward — is the non-negotiable step to growing your personal brand and business. Every top-performing agent you admire has gone through this. And if you don’t, you...

1 month ago

8 minutes