Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...

Send us a text In this episode, Jon, Chris, and Peter reflect on the outcomes and major talking points of the IATA AGM, as well as the Future Aviation Forum, which took place in Riyadh and was attended by both Chris and Peter. Peter summarizes his takeaways from the AGM and the importance of national airlines aligning with the values and strategic goals they represent. How to value the impact and value of an airline is also debated, along with the need for both private and publi...

Send us a text Hello and welcome to Tarry and Davies, the podcast offering practical insights to manage airlines successfully. This is a podcast brought to you by Airline Management Group and is for everybody interested or actively involved in the airline business, from startups to legacy carriers. Your host is Jon Howell, an aviation enthusiast and podcaster, who aims to guide you through the tricky world of airline management from ensuring strong foundations are laid right through ...

Send us a text For the first episode in the series, Jon, Chris, and Peter discuss the current state of the aviation industry and the importance of long-term strategy and leadership. Together, they touch on topics such as capacity restrictions, record profits, customer service, aircraft design, and the role of small airlines. The episode emphasizes the need for airlines to have a long-term view and focus on profitability while also considering the customer experience and the economic impac...