Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
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Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
The state of the industry in 2024. Blue skies or turbulence ahead?
Tarry and Davies
28 minutes
1 year ago
The state of the industry in 2024. Blue skies or turbulence ahead?
Send us a text For the first episode in the series, Jon, Chris, and Peter discuss the current state of the aviation industry and the importance of long-term strategy and leadership. Together, they touch on topics such as capacity restrictions, record profits, customer service, aircraft design, and the role of small airlines. The episode emphasizes the need for airlines to have a long-term view and focus on profitability while also considering the customer experience and the economic impac...
Tarry and Davies
Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
