Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
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Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
Send us a text Hello and welcome to Tarry and Davies, the podcast offering practical insights to manage airlines successfully. This is a podcast brought to you by Airline Management Group and is for everybody interested or actively involved in the airline business, from startups to legacy carriers. Your host is Jon Howell, an aviation enthusiast and podcaster, who aims to guide you through the tricky world of airline management from ensuring strong foundations are laid right through ...
Tarry and Davies
Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
