Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
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Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
Reflections on the 80th IATA AGM and defining the role and value of national airlines
Tarry and Davies
33 minutes
1 year ago
Reflections on the 80th IATA AGM and defining the role and value of national airlines
Send us a text In this episode, Jon, Chris, and Peter reflect on the outcomes and major talking points of the IATA AGM, as well as the Future Aviation Forum, which took place in Riyadh and was attended by both Chris and Peter. Peter summarizes his takeaways from the AGM and the importance of national airlines aligning with the values and strategic goals they represent. How to value the impact and value of an airline is also debated, along with the need for both private and publi...
Tarry and Davies
Send us a text In this episode, Jon, Chris and Peter explore the correlation between customer service and profitability, focusing on the aviation industry. The conversation also touches on the role of technology in customer service and the need for leadership to prioritize customer satisfaction. The hosts suggest that airports and airlines should focus on improving the customer experience and address issues such as long queues, inconsistent service, and lack of personalization. ...
