Syncing with ServiceNow

EXPLORE

Society & Culture

Health & Fitness

© 2024 PodJoint

https://is1-ssl.mzstatic.com/image/thumb/Podcasts221/v4/45/a5/9c/45a59c92-32b8-4cf3-c410-445b3df594f3/mza_12829037522951638747.jpg/600x600bb.jpg

Syncing with ServiceNow

XenTegra

50 episodes

2 months ago

Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...

Show more...

All content for Syncing with ServiceNow is the property of XenTegra and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...

Show more...

Episodes (20/50)

Syncing with ServiceNow

AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful”

Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...

2 months ago

27 minutes

Syncing with ServiceNow

Voice AI and the Future of Customer Engagement with 3CLogic

In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center experience. They discuss 3CLogic’s Voice AI Hub, its deep integration with ServiceNow, and how enterprises can streamline operations, improve service quality, and balance automation with human support. Why Listen: Discover how Voice AI can automate up to 40% of...

4 months ago

48 minutes

Syncing with ServiceNow

Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI

In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data directly from your screen. The team explores how Lens empowers support agents and developers by instantly capturing error messages, screenshots, and log files, then automatically generating incident tickets, filling in scripts, and suggesting next actions. You’ll learn: How...

4 months ago

19 minutes

Syncing with ServiceNow

Has Your CRM Kept Up? Reinventing Customer Success with ServiceNow

In this episode of Syncing with ServiceNow, Andy Whiteside, Fred Reynolds, and Mike Sabia dive deep into ServiceNow’s evolving role in the CRM landscape. From its CSM roots to its growing capabilities in sales, field service, and AI-driven customer experience, the team explores how ServiceNow is redefining what CRM means in a digital-first world. They discuss: Why XenTegra hasn’t lost a customer in three yearsHow ServiceNow's CRM rethinks legacy approaches like SalesforceThe role of AI agents...

5 months ago

29 minutes

Syncing with ServiceNow

Top Takeaways from Knowledge 2025

n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s Knowledge 2025 conference. From AI breakthroughs to customer success stories, the team unpacks: Why AI + Data + Workflows is the winning formula—and how most organizations aren’t ready for itThe rise of AI agents as 24/7 digital assistantsServiceNow’s bold move int...

5 months ago

25 minutes

Syncing with ServiceNow

Unleashing AI's Potential for Business Transformation

In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Generative, and Agentic—and their roles in enhancing business operations. The episode uncovers how businesses can harness AI to improve customer service, streamline operations, and foster employee productivity. The conversation also challenges listeners to...

7 months ago

43 minutes

Syncing with ServiceNow

Strengthening Security with MFA: Insights and Implementations

Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not just a recommendation but a necessity. Our experts discuss the criticality of MFA in safeguarding your digital infrastructure, how ServiceNow users can seamlessly transition to enhanced security protocols, and the implications of the upcoming changes. Whether you're a seasone...

8 months ago

24 minutes

Syncing with ServiceNow

Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces

At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark of creativity, as well as how we make the world work better for everyone. That’s why we’re incredibly honored to have earned a spot on Fortune World’s Best Workplaces list for the second year in a row. We’re one of only 25 companies to be recognized. To...

11 months ago

13 minutes

Syncing with ServiceNow

ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant

In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth consecutive year, ServiceNow has been acknowledged for empowering organizations with low-code tools designed to meet today’s dynamic business needs. Eddie and Mike explore the significance of this achievement, the growing role of low-code and no-code capabilit...

12 months ago

14 minutes

Syncing with ServiceNow

Syncing with ServiceNow: New research: The changing role of IT leadership in organizations

AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to recent ServiceNow research on the changing role of IT leadership in the AI era. As a result, IT leaders have been propelled to center stage. Chief information officers, chief technology officers, and other tech leaders are now responsible for a vast range of tasks, some of which ar...

1 year ago

23 minutes

Syncing with ServiceNow

Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption

Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to increase their AI spend next year, according to the Enterprise AI Maturity Index by ServiceNow and Oxford Economics. But are they fully prepared to tap into the opportunities? Host: Andy Whiteside Co-host: Mike Sabia Co-host: Eddie McDonald

1 year ago

28 minutes

Syncing with ServiceNow

Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way

IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year, Enterprise Management Associates (EMA) research consistently ranks reducing the frequency, duration, and impact of incidents and outages as the top operational objective for IT. That goal holds true for organizations of all sizes across industries globally. The best-case scenario is to predict and prevent outages before they happen. When directly ask...

1 year ago

43 minutes

Syncing with ServiceNow

Syncing with ServiceNow: HR leaders will Drive Business Transformation

In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified master architect, the duo explores a recent blog post titled "Survey Finds HR Leaders Will Drive Business Transformation." In this episode, Eddie and Mike discuss the significant role HR plays in digital transformation, particularly in streamlining onb...

1 year ago

13 minutes

Syncing with ServiceNow

Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence

In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the ServiceNow Customer Experience Trends report, “44% of agents say their biggest challenges are difficulty communicating with other departments and dela...

1 year ago

23 minutes

Syncing with ServiceNow

Syncing with ServiceNow: Employee onboarding for better engagement and retention from Day 1

Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a Paychex survey. That means just under half of new hires are dissatisfied and feel unprepared to start their new jobs. Nearly 40% of survey respondents found onboarding clear, 32% said it was confusing, and 22% said it was disorganized. Four out of five (80%) new hires who feel undertrained due to poor onboarding plan to quit. Poor onboarding experiences aren’t new for HR teams. At ServiceNow, w...

1 year ago

26 minutes

Syncing with ServiceNow

Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence

In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the ServiceNow Customer Experience Trends report, “44% of agents say their biggest challenges are difficulty communicating with other departments and dela...

1 year ago

23 minutes

Syncing with ServiceNow

Syncing with ServiceNow: 4 key takeaways from Knowledge 2024

Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 ServiceNow customers, partners, and developers in attendance. In addition to announcements about expanded GenAI, workflow automation, and partner solutions, here are the key takeaways from Knowledge Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Mike Sabia Co-host: Eddie McDonald

1 year ago

24 minutes

Syncing with ServiceNow

Syncing with ServiceNow: ServiceNow Named a Worldwide Leader in Two IDC MarketScapes for Value Stream Management and Strategic Portfolio Management

SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor assessments: Worldwide Value Stream Management (VSM) and Agile Project and Portfolio Management 2023‑2024Worldwide Strategic Portfolio Management (SPM) and IT Project and Portfolio Management 2023‑2024According to the reports, “ServiceNow’s combined platform and execution across its Strategic Portfo...

1 year ago

14 minutes

Syncing with ServiceNow

Syncing With ServiceNow: 10 things IT leaders need to know to drive ITAM success

The demands of modern businesses continue to reshape IT asset management (ITAM) beyond traditional practices and tools. ServiceNow commissioned Enterprise Management Associates to survey 450 global IT leaders on the state of ITAM. Our report, “A business view of ITAM,” sheds light on the most critical aspects leaders need to focus on to deliver ITAM success. Host: Andy Whiteside Co-host: Fred Reynolds Co-host: Eddie McDonald Co-host: Mike Sabia

1 year ago

34 minutes

Syncing with ServiceNow

Syncing with ServiceNow: Fast time to value: Introducing the Now Platform Washington, D.C., release

Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use technology to ramp up productivity will leapfrog the competition. At ServiceNow, we’re excited to support organizations in their digital transformation journeys. The Now Platform® Washington, D.C., release, available today, is designed to do exactly that. The innovations in this release deliver intelligent automation, simplified experiences, and exten...

1 year ago

37 minutes