Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...
All content for Syncing with ServiceNow is the property of XenTegra and is served directly from their servers
with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.
Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...
Unleashing AI's Potential for Business Transformation
Syncing with ServiceNow
43 minutes
7 months ago
Unleashing AI's Potential for Business Transformation
In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Generative, and Agentic—and their roles in enhancing business operations. The episode uncovers how businesses can harness AI to improve customer service, streamline operations, and foster employee productivity. The conversation also challenges listeners to...
Syncing with ServiceNow
Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...
