In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’s powerful, interconnected platform. Fred and Kristin discuss the growing role of AI agents, the impact of workflow data fabric and zero-copy conne...
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In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’s powerful, interconnected platform. Fred and Kristin discuss the growing role of AI agents, the impact of workflow data fabric and zero-copy conne...
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
Syncing with ServiceNow
23 minutes
1 year ago
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations struggle to manage fragmented systems, front and back offices that don’t “talk” to each other, and clunky workflows that tap into far too many systems and applications. In fact, according to the ServiceNow Customer Experience Trends report, “44% of agents say their biggest challenges are difficulty communicating with other departments and dela...
Syncing with ServiceNow
In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They explore how ServiceNow’s orchestration engine, data unification, and AI capabilities have evolved from early workflow automation to today’s powerful, interconnected platform. Fred and Kristin discuss the growing role of AI agents, the impact of workflow data fabric and zero-copy conne...
