Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...
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Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...
Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI
Syncing with ServiceNow
19 minutes
4 months ago
Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI
In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data directly from your screen. The team explores how Lens empowers support agents and developers by instantly capturing error messages, screenshots, and log files, then automatically generating incident tickets, filling in scripts, and suggesting next actions. You’ll learn: How...
Syncing with ServiceNow
Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI delivers value today and what foundations you need in place first. In this episode: Why many ServiceNow orgs stall: it’s not the code, it’s the implementationThe fix: start with strategic goals, then a focused micro assessmentAI in IT Operations: cut no...
