In today’s lesson, our founder Lisa Manzo explores how emotional intelligence transforms the patient experience and improves outcomes in every area of care. Whether you're a nurse, physician, or healthcare administrator, how you listen, validate, and deliver information shapes how patients feel—and how much they trust you.
From active listening to compassion in high-stakes conversations, this episode teaches you:
✔ How to use emotional intelligence to build trust and rapport with patients
✔ Why validation and presence matter more than perfect words
✔ Techniques for delivering difficult news with clarity and care
✔ How emotionally intelligent communication improves treatment compliance and patient satisfaction
🎙 This is Episode 1 of our special mini-series, Emotional Intelligence in Healthcare—brought to you by The Phoenix Mind.
🔹 Explore more content & enroll in Lisa Manzo’s FREE Emotional Intelligence Certification:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us
🚀 Listen now & transform the way you care with emotional intelligence!
In today’s lesson, our founder Lisa Manzo shifts the focus inward—exploring why self-awareness is essential for every healthcare professional. When your days are filled with urgency, patient needs, and emotional intensity, it’s easy to lose sight of your own emotional patterns, stress triggers, and burnout warning signs.
Unprocessed emotions leak into your tone, decisions, and interactions. This episode helps you build the self-awareness needed to manage your emotions proactively—so you can lead, communicate, and care more effectively.
In this episode, Lisa covers:
✔ Why self-awareness is non-negotiable in healthcare
✔ How to spot your emotional triggers before they take over
✔ A simple reflection method to identify and shift emotional patterns
✔ A fast grounding technique to regulate stress in under a minute
🎙 This is Episode 2 of the Emotional Intelligence in Healthcare mini-series—brought to you by The Phoenix Mind.
🔹 Take your growth further with Lisa Manzo’s FREE Emotional Intelligence Certification:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us
🚀 Listen now & start showing up with self-awareness in every shift.
In today’s lesson, our founder Lisa Manzo dives into one of the most critical emotional intelligence skills for healthcare professionals—regulating your emotions under pressure. In fast-paced, high-stakes environments, stress is inevitable. But how you respond to it makes all the difference between thriving and burning out.
Lisa shares powerful, practical techniques that help you stay grounded—even in the middle of chaos:
✔ The pause-breathe-reframe method to interrupt reactive patterns
✔ 4-7-8 breathing for instant nervous system regulation
✔ How to use NLP anchoring to access calm and clarity on demand
✔ Why emotional regulation leads to better decisions, communication, and patient care
🎙 This is Episode 3 of Emotional Intelligence in Healthcare—brought to you by The Phoenix Mind.
🔹 Ready to regulate under pressure? Get your FREE Emotional Intelligence Certification:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us
🚀 Listen now & lead with clarity—even in crisis.
In today’s lesson, our founder Lisa Manzo explores how emotional intelligence improves team communication in healthcare settings. From handoffs and shift transitions to conflict resolution and cross-functional collaboration, how your team communicates can directly affect patient safety, team trust, and burnout rates.
In this episode, you’ll learn:
✔ Why emotionally intelligent communication reduces errors & improves morale
✔ How to recognize emotional undercurrents in tone, body language & behavior
✔ Simple empathy-based techniques to prevent conflict and miscommunication
✔ How emotionally aware teams create psychological safety and better care outcomes
🎙 This is Episode 4 of the Emotional Intelligence in Healthcare mini-series—brought to you by The Phoenix Mind.
🔹 Want to strengthen your communication & leadership? Enroll in Lisa Manzo’s FREE EI Certification:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us
🚀 Listen now & transform the way your team communicates under pressure.
In today’s final lesson, our founder Lisa Manzo shares how emotionally intelligent healthcare professionals protect their well-being, emotional stability, and passion for the work by building resilience and setting emotional boundaries. You give everything to your patients—but what do you do with the emotional weight you carry after the shift ends?
In this episode, you’ll learn:
✔ Why resilience is a skill—not a personality trait—and how to build it intentionally
✔ How to create internal boundaries that protect your empathy without burning you out
✔ A simple end-of-shift ritual to emotionally transition from work to home
✔ How to create your own Personal Resilience Plan to stay grounded and fulfilled long-term
🎙 This is the final episode of the Emotional Intelligence in Healthcare mini-series—brought to you by The Phoenix Mind.
🔹 Want to go deeper? Enroll in Lisa Manzo’s FREE Emotional Intelligence Certification:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us
🚀 Listen now & learn how to care for yourself while caring for others.
In this powerful bonus episode, our founder Lisa Manzo shares the real-world emotional intelligence tools she wishes someone had taught her early in her healthcare career. These aren’t theoretical concepts—these are practical, in-the-moment strategies for staying grounded, present, and emotionally resilient in fast-paced clinical settings.
Whether you're walking into a patient room, facing a tough shift, or decompressing at the end of the day, you'll learn:
✔ How to use 30-second emotional resets between patients
✔ A simple "doorway ritual" to avoid emotional spillover
✔ The mindset shift that de-escalates difficult patients and families
✔ Daily intention-setting and end-of-shift rituals to protect your energy
🎙 This bonus wraps up the Emotional Intelligence in Healthcare mini-series—brought to you by The Phoenix Mind.
🔹 Claim your FREE Emotional Intelligence Certification & take your growth even further:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us
🚀 Listen now & get the tools they never taught you in school—but you use every shift.
