In today’s lesson, our founder Lisa Manzo explores how emotional intelligence improves team communication in healthcare settings. From handoffs and shift transitions to conflict resolution and cross-functional collaboration, how your team communicates can directly affect patient safety, team trust, and burnout rates.

In this episode, you’ll learn:
✔ Why emotionally intelligent communication reduces errors & improves morale
✔ How to recognize emotional undercurrents in tone, body language & behavior
✔ Simple empathy-based techniques to prevent conflict and miscommunication
✔ How emotionally aware teams create psychological safety and better care outcomes

🎙 This is Episode 4 of the Emotional Intelligence in Healthcare mini-series—brought to you by The Phoenix Mind.

🔹 Want to strengthen your communication & leadership? Enroll in Lisa Manzo’s FREE EI Certification:
📌 ThePhoenixMind.com
📌 Learn more about Lisa Manzo → LisaManzo.us

🚀 Listen now & transform the way your team communicates under pressure.