Tune in to this week's episode of CX on Point, when Ken Epstein from Precision Point speaks with Daniel Roth. Discover how DispatchHealth is transforming healthcare by offering urgent care in the home.
*This episode was previously recorded.
In this week's episode of CX on Point with Ken Epstein, we dive into the power of using technology to gain insights into customer experience and employee experience with Graham Tutton, CX Consultant at GTT & Associates.
In this episode of CX on Point, we are bridging the gap between the government and the CX industry with Evan Davis, SVP at Maximus. This informative and engaging conversation touches on the challenges and solutions of providing quality customer support today and how our government agencies are leveraging AI to create better experiences.
In this episode of CX on Point podcast, Kenneth Epstein explores the revolution underway in sourcing with procurement and business operations leader Timothy Cronin.
On this week's CX on Point, Precision Point Luminaries Ken Epstein and David Epstein speak with CX Expert Brian Brueckman on the power of partnerships, finding the right sourcing solutions, and cultivating a buyer-centric approach.
Tune in to this week's episode of CX on Point, when Ken Epstein from Precision Point speaks with Troy Belden, the Chief Operating and Chief Technology Officer at CareTalk Health, a trailblazer in Clinical Process Outsourcing. Discover the future beyond telehealth and explore the booming world of virtual healthcare. Don't miss this captivating conversation about the next big innovations in healthcare!
In the 2nd part of our conversation, we're thrilled to welcome back Alan Wheatley, a true healthcare CX visionary. As a former executive at Humana, Alan oversaw their Medicare and Medicaid business, making him a leader in this industry. Alan joins us in a dynamic conversation with Ken Epstein, a partner at Precision Point Partners. Tune in for an engaging episode filled with expert analysis and fresh insights into the healthcare industry.
Join us for an inspiring episode of the CX on Point podcast, featuring bestselling author, speaker, and leadership expert Kyle McDowell.
Hosted by Ken Epstein, this week's episode dives into the wisdom behind Kyle's acclaimed book, "Begin with We: 10 Principles for Building and Sustaining a Culture of Excellence."
Discover Kyle's powerful insights on leading with purpose and the crucial role of fostering a positive corporate culture. This motivational-packed conversation will leave you with actionable strategies to create a leadership legacy you can be proud of.
Don't miss out on this opportunity to learn from one of the best in the business! Hit that play button and elevate your #cx #leadership game!
Welcome back to CX OnPoint with Precision Point Partners! In this episode, we're thrilled to welcome Alan Wheatley, a true healthcare CX visionary. As a former executive at Humana, Alan oversaw their Medicare and Medicaid business, making him a leader in this industry.
Alan joins us in a dynamic conversation with Ken Epstein, a partner at Precision Point Partners. Tune in for an engaging episode filled with expert analysis and fresh insights into the healthcare industry.
Don't miss it!
We are excited to announce Vicki Brackett as our special guest on the CX on Point podcast with Miguel Ramos, Episode 19. Vicki shares her insights on Work at Home trends in the Contact Center. This topic is near and dear to Vicki, Miguel, and the entire P3 team. Be sure to listen for the part about Virtual Shock.
Finding and retaining contact center staff is a huge challenge. On episode 18 of CX on Point with Miguel Ramos, join Miguel and Alicia Laszewski as they welcome Kate Brouse, the Strategic Partnership Manager from NTI - The National Telecommuting Institute. Kate shares how NTI is a mission to help people with disabilities find remote contact center jobs and how contact centers can partner with NTI to staff their centers with these eager-to-work employees.
Miguel Ramos welcomes Mark Nolan to the CX on Point podcast for a robust discuss regarding Vendor vs. Partnership Management: How to Make the Most of Your Partner Relationships!
Part 2
CX on Point and Miguel Ramos welcomes Ed Arcinue for a fascinating discussion about the future of AI in the contact center. Will AI replace human agents? Tune in to find out.
CX on Point and Miguel Ramos welcomes Ed Arcinue for a fascinating discussion about the future of AI in the contact center. Will AI replace human agents? Tune in to find out.
Kyle McDowell is back on the CX on Point podcast for part two of his interview with our host Miguel Ramos. In this episode, Kyle will be sharing insights on how the 10 Principles for Building and Sustaining a Culture of Excellence came to be. He discusses how these principles can help organizations break down silos and challenge sacred cows. In addition, he provides practical tips on how leaders can create a culture of excellence in their own organizations. This is a must-listen episode for anyone who is interested in creating a high-performing organization.
As promised, Kyle McDowell, author of Begin with WE joined Miguel Ramos on the CX on Point podcast. Kyle shared insights on how the 10 Principles for Building and Sustaining a Culture of Excellence came to be. We are thrilled to invite you to tune in for part one of this two-part discussion.
Company culture has never been more critical in the workplace. Alicia Laszewski and Gio Fernandez discuss the Importance of Culture in the Contact Center in this episode of CX on Point.
Host: Alicia Laszewski
Guest: Giovanni Fernandez
Digitized Role-Play: In this CX on Point with Miguel Ramos episode, Dan McCann, Founder & CEO of symtrain shares how symtraining is revolutionizing the way frontline teams are onboarded, trained, and coached.
Please join us for the next CX on Point podcast where special guest Giovanni Fernandez, along with Miguel Ramos and Alicia Laszewski discuss, The Importance of Culture in the Contact Center. As for the description of the podcast, I would say: Company Culture plays a vital role in the ongoing battle for retaining and attracting CX talent.
Join us as Miguel Ramos speaks with Giovanni Fernandez about what trends are starting to happen in the travel industry.
